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Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service, and long time. Garrett Wade ranks 1st among Woodworking sites.
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GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs. The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped. The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.
WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
Excellent and prompt service, and effective communication regarding order status
I love it was fast and the oil lamp i receive was better looking than I inspected
.. It was so easy to use I just wanted to cut everything in site… I luv luv it
Great website, easy to use, fast and prompt reply and delivery. Exceptionally great to work with.
As always, great quality and good selection and value.
Bought new garden shears. They are excellent quality.
Dear Priscilla,
Thanks so much for your purchase! We're happy you're enjoying your garden shears and hope they serve you well for many years to come. We appreciate your taking the time to post for others.
Always prompt shipment of unique supplies/equipment
Thank you so much for your review, Russell! We're delighted to hear that you are happy with your purchase and that delivery was smooth. We appreciate your taking the time to post here!
Love love love the products... the service. Susan. The help the return policies
Hi Stephen, That's fantastic to hear! We truly appreciate your taking the time to let us know that you're a satisfied customer. We appreciate your loyalty! It's been our pleasure.
Always has the best products in stock. Good prices. Great delivery times.
Order excellent tools at fair prices and get them promptly
Easy painless and very nice lady too my order was a good experience
That's terric to hear, David! We're pleased it all went well. Thank you for taking the time to post your nice review. Happy Holidays!
Good quality. Unusual assortment of tools and toys.
Great old fashion quality. Like American made products use to be!
Was able to navigate site and find everything with no problems.
Hi Anthony! We're glad to hear it went well! Thank you for letting us know and stopping by to share your experience with others. We truly appreciate it!
Timely shipping and it arrived as pictured. Product offering is very unique.
Thank you so much for stopping by to share your thoughts, Doriana! We're happy it all went well and truly appreciate your being our customer. We hope you enjoy your purchase!
Classic stuff you'll not find anywhere else. Love this catalog.
Hi Richard! Thank you for stopping by to share your thoughts. We truly appreciate it. We love providing one of a kind products and hope you will enjoy your purchase!
Purchased a garden bench online. Very easy to navigate, the item is back order, so just waiting.
GW gathers some of the highest quality device that are used to accomplish traditional tasks!
Good experience ordering & receiving order. May return large bowl-too heavy
Thank you for your review, Sandra! We're sorry to hear that the bowl didn't work out for you. Please use the return label which was enclosed with your order. If you need another, please call our customer service team at 1-800-221-2942, and they will get one right out to you.
Good customer service after product delivered damaged.
Thank you for stopping by to share your thoughts, Daniel! We're so glad our team resolved the issue for you. Thanks for being a great customer!
Pricing, shipping and quality was excellent again!
Thanks for sharing your thoughts, James! We're glad it went well. We truly appreciate your taking the time to share your experience.
Gain trust and grow your business with customer reviews.
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
Thanks for stopping by to share your thoughts, Joseph. And for being such a good customer!