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Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service, and long time. Garrett Wade ranks 1st among Woodworking sites.
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GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs. The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped. The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.
WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
Good customer service after product delivered damaged.
Pricing, shipping and quality was excellent again!
Thanks for sharing your thoughts, James! We're glad it went well. We truly appreciate your taking the time to share your experience.
It is a well made product and operates as described in your catalog.
Ordered four tools for yard work, cleaning up has never been so enjoyable and relaxing! Thanks!
GW gathers some of the highest quality device that are used to accomplish traditional tasks!
Good experience ordering & receiving order. May return large bowl-too heavy
Thank you for your review, Sandra! We're sorry to hear that the bowl didn't work out for you. Please use the return label which was enclosed with your order. If you need another, please call our customer service team at 1-800-221-2942, and they will get one right out to you.
And my needs are not easy to find with the only authentic Japanese garden in Alaska.
We're glad you found what you need with us, Ric! Thank you so much for your review. I'll bet your garden is beautiful!
Received my order promptly. Exactly as ordered. Works great.
We're happy to hear that you're happy with your purchase, Jason! Thank you so much for dropping by to let us know it went well.
Classic stuff you'll not find anywhere else. Love this catalog.
Hi Richard! Thank you for stopping by to share your thoughts. We truly appreciate it. We love providing one of a kind products and hope you will enjoy your purchase!
Wonderful, very helpful on the products. I love working and ordering from your staff.
I have had only great experiences with Garrett Wade. Love the variety of unusual things available!
Great to hear, Jim! Thank you for stopping by to let us know. We try to carry items that are hard to find elsewhere and are pleased to hear how much you appreciate that!
Always has the best products in stock. Good prices. Great delivery times.
A fast, no problem experience that I heartily recommend
We're happy to hear that, Miguel! Thank you for your feedback. We truly appreciate it!
Great products and quick delivery. I will definitely order from Garrett Wade again!
All the tools have been great quality and arrived quickly.
Fast, friendly service!. I've had no returns, but there return policy is quite liberal.
We really appreciate your letting us know how it went, Phyllis! We want our customers to be completely happy with their purchase. Great to hear!
The candle holders arrived on time and well made. Will buy from GW again.
That's great to hear! Thank you, Jill. We truly appreciate your sharing your experience and thoughts here.
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Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
Thank you for stopping by to share your thoughts, Daniel! We're so glad our team resolved the issue for you. Thanks for being a great customer!