Garrett Wade

Garrett Wade sent me the incorrect item and refused to correct it or issue refund until compliance with their return systems. They specifically offered a free version for the inconvenience but that turned out to mean that the item I had already paid for could be sent. I followed up with multiple genuine reviews on items purchased from Garrett Wade, in light of my very poor experience with their customer service, but those were never made publicly available, my refund was mysteriously never processed and email correspondence went ignored. When I tried to speak with them on the phone I was 'disconnected'. This is a company that clearly spends more effort on their marketing than quality, customer service and integrity.

GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs.

The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped.

The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.

WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.

Great price, fast delivery, good product. Shopping online with this firm has been a long time good experience for well over 25 years. Garrett-Wade never disappoints a customer. Excellent service, unique products, fair pricing.

I've made many purchases lately. Every item has been of highest quality at very reasonable price. Some things I've never seen anywhere else. Shipping is always prompt. I thoroughly enjoy dealing with GW.

I've long known that the right tool is half the job and GW offers the best tools around, a great variety and often surprises with new ideas. It's, by far, my favorite store when it comes to finding what I need to fix things and spend time resting from my other obligations in life.

I purchased a weed puller from Garrett Wade and as usual, it was a flawless transaction. I got a great tool at an excellent value and it arrived ahead of schedule. I have never had any problem with GW... so I cannot share any first hand knowledge about their customer service dept. No doubt in my mind that they are excellent as well.

Garrett Wade sells a wide array of very high quality tools, leather and canvas items for craftsmen and gardeners. I've been very pleased with my purchases and interactions with them. Gardening is so much more satisfying when one has good tools that work well.

Site is simple and clear. Products are obviously evaluated by the company--nothin cheesy, cheap, or trendy. The business end is as thoughtful as the products. Discounts are available allowing the months and years of my orders to provide free shipping plus an additional award (without having to meet a price target each time I fall for another item.)

Was about to give up on repairing my kitchen's wooded trash bin when I found the perfect tool for holding the wooden lid frame while the glue dried. Worked like a charm and very easy to use. Have used it on other framing projects now that I have the right tool.

Purchasing with Garrett Wade was a breeze and I found these doormats at a very reasonable price. The mats themselves are extremely effective at scrubbing off any debris on your shoes and seem very durable. One caveat is that they are fairly light and slide around a bit. I suggest placing them in a boot tray or other means of keeping them in place.

My Husband and I both, have purchased many products from Garrett Wade over the years. We have never had to return a single item. Most of our purchases we view as being "generational". We will be able to pass them on to future family members because, the quality is so good (so refreshing). Everyone at GW, who we have had contact with, have been very friendly, helpful and have gone above and beyond to ensure we are delighted with their products,service and Company...WE ARE!

As a "GW" customer over several years, their products are unique, highest quality and targeted to the specific needs of their customers. When combined with their service, you won't find a better experience!

Be careful when you buy from Garrett Wade. Wood colors are not as pictured and then they blame you for not understanding wood tones. Very weird dealing with a company that thinks customer service is done by letting you buy from them. Also the customer reviews are not all posted. They weed out negative comments about their product. They do have some 1-2 stars posted but they are minor issues. Great products but you can buy the same stuff from other vendors with comparable prices and non insulting customer service.

Everything was as pictured. I am not an experienced handy woman, so I love the individual drill bit containers labeled for the type of material they work on. They are compact and don't take up a lot of room. Love them!

I just love my beautiful and functional Hurricane Lamp! It imparts a warm glow to our veranda, and we look forward to warm summer nights spent around it having drinks and good conversation! Another great experience ordering from Garrett Wade. We are longtime customers, and their fine products and excellent customer service have us returning time and time again. Thank you, Garrett Wade!

I'm in the UK and I don't always get good results when ordering from USA. But I have to say Garrett Wades customer service was excellent. The communications were excellent and they replied very quickly. Product arrived after only 10 days and without any import tax that I often get stung for. Just excellent and the product and free gift are great. Have been and will continue to recommend them to folks here in UK.
Thank you.

Both items were as expected. Used them on test projects and both operated better than I had hoped. The Stove heated cooking oil to 350, and the hush puppies Fried up beautifully. The lantern with a bees wax candle gave off a little more light than I expected and stayed lit through a pretty steady breeze.

Whether it's top quality tools or their large variety of unique items, you can count on Garrett Wade to have you covered! And, best of all? If you take an hour or two to just browse their latest catalog, I can almost guarantee that you'll find plenty of things that you didn't know that you just had to have!

By the way, their customer service always goes above and beyond...

I practice both modern and traditional carpentry. Garrett Wade is my go to place for finding the tools I need for this. They have a good selection, easy online order and prompt delivery. I am satisfied with all my purchases from this company.

I've purchased several tools from Garret Wade and been very happy with the quality. After a recent issue where I was unable to obtain a discount on an on-line order, their customer service rep contacted me and issued both the discount and refund on a second item. Her personal emails were immediate and much appreciated. I will continue to order from Garret Wade and won't be shy about contacting Customer Service if I have a problem.

Everything I have purchased has been of the highest quality. My last order did not contain one of the items I ordered and getting the the matter straightened out was efficient and the item was sent after a phone call to report the problem. Good customer service is important and it exists at G. W.

While the Garrett Wade products are (mostly) phenomenal, they don't communicate much. No e-mail is sent when the order is received it would be nice to have an order number to refer to; nor is shipping information ever provided so packages can be tracked.