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Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service, and long time. Garrett Wade ranks 1st among Woodworking sites.
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GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs. The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped. The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.
WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
Online ordering is clear and easy. Tools are accurately described. Items are recieved in under two weeks
Lasting high-quality products, hard-to-find items, quick shipments. I buy from them regularly. Great company!
Products used:
tools
Thank you so much for your nice review, Suzanne! We appreciate your feedback. Thanks for being a great customer!
Garrett Wade represents "very high quality" tools of so many varieties, always superb quality. You can't go wrong with Garrett Wade.
My item arrived earlier than scheduled which meany I could use it faster. Item was easy to use as advertised
I bought the double espresso maker and am very pleased w it. It is simple and makes a great espresso. Easy to clean too.
We're really pleased to hear you like the double espresso maker, Louise! Thank you so much for stopping by to share your thoughts.
Well made, well designed, and worth every cent. I have never received a product I was not positive about.
First of all, I love Garrett Wade! Quality products that I just need to have, speedy service- what more can I say?
We have ordered a number of items from Garrett Wade and have been very pleased with the quality and quickness in the delivery!
These folks make really gorgeous tools and gifts, including garden items, and the service is really quite good. Watch for the sales!
This company carries a large variety of tools from older hand style tools to unique. I have found their tools to be of high quality.
I recently bought a couple of items. I have bought for years and have never had an issue with Garrett Wade
Their customer service was amazing... timely, personal, relevant, and even more than I could have asked. Thanks!
Dear Adam,
Thank you for your order and for taking the time to share your experience with Garrett Wade here. We truly appreciate it! We hope you enjoy your purchase!
Weather hampered delivery but I got exactly what I ordered. I am planning to order more of the kits I
Dear Keven, We're sorry that the weather slowed down delivery of your order but are very happy to hear that you received it. If everything else went well and you are happy with the item, would you mind resubmitting your review to amend the star rating? If you need further assistance to resolve any outstanding issues, please feel to get in touch with me directly at susanm@garrettwade.com. I'll be happy to help! Thank you so much for taking the time to review us.
The quick connect is a very high quality item that I really like. My husband likes it too and feels it is very high quality also.
That's great, Cathy! We're very pleased to hear that both you and your husband like the quick connect. We greatly appreciate your letting us know!
Garret Wade products are always quality AND so are their people. Always a joy to order from. So nice to come across a value driven outfit.
Great products and great service. Products work as advertised. I wished that I should have ordered years ago.
Thank you so much for your thoughtful review, Richard! It's our pleasure to bring these products to you, and we're delighted that you are satisfied with your purchases. Thank you for being a great customer!
Service was outstanding, customer service representative was very polite and knowledgeable and product quality was top of the line.
Have been buying interesting and unusual items from Garrett Wade for over 30 years. Never disappointed. Will keep patronizing them.
Thank you so much for taking the time to share your experience with us, Patrick! We're delighted to hear that you are satisfied with our products and the service you've received. We appreciate your customer loyalty!
Product as advertised. Hook-on attachment was attractive to me, yet is useless unless used w/ very thin material.
Very helpful customer service. Quick replacement for de fictive part. No problems with exchange. Thank you Garrett Wade.
It's been our pleasure to assist you, Jean! Thank you so much for your kind words. We truly appreciate your feedback!
Phone person was helpful and calm. Items arrived quickly I know from past experience that things are well made!
We're happy to hear that your order went smoothly, Sam! Thank you very much for taking the time to share your experience here. We really appreciate it!
Prompt fulfillment of my order with extraordinary quality products that make your experience completely satisfactory
Thank you so much for your kind words, George! We're pleased to hear how happy you are with your purchases. Thanks for being a great customer!
Garrett Wade has been one of my favorite online orders. Useful, clever and hard to find items always appreciated.
Thank you so much, Mary! We're delighted to hear that you love our products and most appreciative that you stopped by to share your thoughts. Have a wonderful holiday!
We had ordered some these fly swatters years ago which are now worn out. These swatters are the best that we can find and they last for years too.
Dear Grace,
Thank you so much for your order and for sharing your experience here! We're happy to hear how helpful the fly swatters were for you. Your feedback means a lot!
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Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
Thanks for your feedback, Jeff! We're pleased to hear it went smoothly and that you are enjoying your purchase.