Gazelle

I recently received an off for my phone from Gazelle of $371 for my Samsung Galaxy S21 5G, the phone was 1 month old and in excellent condition since it was placed in a protective case since day 1. The phone was never dropped and had not damage or scratches. We switched carriers and received new phones so we no longer needed this one. Gazelle received the phone and sent me an email stating my offer had been alerted as the phone had surface scratches(?). $171 was the new offer! I requested Gazelle return my phone as I fell they bait and switch their potential customers, thinking that most will just say what the hell and take the new offer. I find it interesting that I found a Used phone, on Gazelle's web site, same as our model on sale (used) for $668! I would recommend you avoid using this company when trying to trade in a device, explore other options.

Shame on me for giving them more than one chance! I ordered an IPhone and they sent an unlocked phone instead of what the invoice and order had indicated. Second time they did not send the correct phone. They send one with less gb than what I ordered and paid for. I called and they lacked the ability to resolve the issue of returning the phone and putting myself out without a phone to use. When I originally started this process I had an old phone to use during the transition.

Don't believe the offer they provide on line. Once you send your device they will put you payment on hold pending acceptance of a new low-ball offer. You won't even be notified of the requirement to accept the new offer and the only way you will know is from waiting to get your payment and it doesn't come. You go back an check the site and your payment status and then you will see an action item to accept new offer. Total scam.

I bought two iPhone 6S Plus phones from Gazelle. Both needed new batteries within 90 days. With many sellers of used iPhones, a new battery is part if their refurbished phones. Not so with Gazelle.
The worst part is when I sent them a request regarding this through their website, I never got a response. They could have replied and said " we don't do batteries" but instead I got NOTHING for a response. Piss poor customer service.

They claimed my perfectly working phone didn't work and offered me just $30. I asked for it back and they returned it without the box, cables, or manuals (which they asked for in the description). Now I have a perfectly working phone I cannot sell.

The iPhone 6 arrived and I built it with all my data. 12 hours later it overheated and completely died. They want me to return it 'as is' to get a refund; however, it now contains ALL MY PERSONAL DATA. As they then sell off broken phones to an unknown third party and specifically offer no protection for whatever happens to the data, I'm in a dilemma. If I physically remove the memory it voids the guarantee. There is no other way to wipe/reset it, since it's broken. I might be paranoid about identity theft, but Apple recommend never returning a phone without wiping the memory. And Gazelle's own terms spells out that they take zero responsibility for what happens to your data once they sell it on.
Apple specifically address this and guarantee the security of any phone data returned to them - whereas Gazelle gives no guarantee of this and specifically warn buyers that they will sell the phone on to an unknown recycler.

I sent them my factory reset Samsung S21 Ultra that had no scratches, has a Verizon sim card with a cover that had a the s-pen in it. Once they had it they tried to say it had scratches, that it was not a Verizon sim card, stated they could not make a call from it (I transferred service to my new phone) and changed their offer from $326+ to $33. When I said no to their revised offer they sent my phone back, without a cover and s-pen. I get it, but still disappointed that they tried to rip me off.