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Gazelle Reviews Summary
Gazelle has a rating of 2 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 46th among Consignment sites.
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I sold 2 phones and had a very positive experience. One of them they even paid me more than promised after they check it out and saw that it was in better condition than their website allows you to select. Will definitely be back again.
Gazelle reviewed the quality of my trade-in and actually rated the phone better than my assessment of the device.
Amazon gift card was received the same day they reviewed the device.
Thanks!
I bought an iPhone5 about 8 months ago. The battery was failing, so I ordered a new one. Following the instructions in the battery kit and an online video, I pried off the screen. Access to the battery was completely different than it should have been. So what did I actually buy from Gazelle? I have no idea.
Quick to send shipping boxes & labels, quick turnaround of inspection and cash for devices. Will use again. Thank you.
I have dealt with this company for over a year now and they have great customer service and all my transactions have been good.
Kudos to Gazelle! Once my phone was received and evaluated, Gazelle offered me even more money than they had originally promised based on the condition of the phone being much better than expected. I can't say enough about a company being that HONEST!
Fedex lost my phones during shipment and Gazelle's first rate customer service team filed a claim on my behalf and I was made whole again.
The WORST customer service experience I have ever received... I sent them my brand new computer upon receiving an offer from them and once they received it they claimed it was a much older model (which, I know, obviously is wrong) and lowered their offer. I refused the offer thinking they were crazy and incompetent and asked for my computer back. They then left me a voicemail saying they had sent me the wrong item and that they found my item and to call them back asap. I called them back and they told me to wait until I had received the wrong item and then call them back. So I waited and once I got the wrong item, it was the older model that they had claimed I sent them. So I called them back like they told me to once I got the wrong item and had to go through a couple different people because they had "trouble connecting me to the senior customer service" manager. Finally, he criticized me for accepting the package in the first place. Which I had no control over since they left the package while I was out. And then he took a very long time doing I don't know what and finally asked me to send the item back. I said I wouldn't send it back until they sent me mine. He didn't like that but I told him I was under the impression that they were going to steal my computer. He said he communicated with the warehouse and that they'd send it back to me. I am now waiting to get MY computer back from these guys and once I do, I will send them the item they 'mistakenly' sent me. I'd say incompetent, but until I get my machine back, I am feeling like they just screwed me.
STAY AWAY!
The steps are so easy and straight forward is was amazing. I received payment timely and for the exact amount quoted sight unseen. What could be better. Gazelle is an amazing service. I have used this service twice and both were exceptional.
Quick to get a quote and the shipping was easy. They gave me the cash quickly (even more than they orignally quoted me!)
Highly recommend for your old electronics!
I had a "broken" iPad mini2 that I decide to sell. What happen is that it was described as "bad" and I was given a quote. I was good with the quote so I decide to go ahread with the transaction.
Shipped it and they send me an email saying the offer was increased since the item is in better condition than described.
That was quite unexpected - as most merchant would simply "keep the difference". So these guys are quite honest and that's very hard to find.
So when I will sell my next device - Gazelle will be my 1st choice.
Fast and easy process. The check came very quickly. Have dealt with Gazelle successfully twice now and would highly recommend.
This is the most professional group going! The absolute best... fastest... easiest way to get rid of your unused devices.
I sold a phone to the company last month still haven't got my refund from the phone I sent in. They had to issue me another check because the first never showed up at all. This is very unacceptable...
Gazelle makes it easy to sell your electronic devices and for a fair price. You can also buy electronics from them, which are in very good condition. Service was fast, they provide the shipping boxes, and they pay for your gear in a very timely fashion.
I highly recommend Gazelle!
Gazelle has streamlined the user experience to perfection. They step by step for users and offer easy and fair compensation for trade-in devices. I can't believe I never knew about this before!
I give gazelle 5 stars because their service was fast, easy to understand, and I got my check in the mail right away!
I sold my Samsung S5 and it was so simple to process that I was extremely surprised when I received my email saying... Congratulations!
I sold my Samsung S7 Active and I was shocked how fast they processed the item and deposited to Paypal. It arrived on Friday per USPS and I had funds in my account that same day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members