Gear4music

I have been reading some of these reviews and while I'm sure they are legitimate to an extent, most people only review to complain. This company sells may thousands of items a year and I m sure most customers are happy with their purchases but don't leave a review. I personally have bought a lot of items from them, both online and direct from their, very impressive store. I've always had good service from them with regular emails if items are delayed and will keep using them myself. Also when buying an instrument, I really is best to collect in person so you can inspect it before taking it away, they are happy for you to inspect and play before you buy. I don't have a review to leave at the minute but I just want to address the balance a bit on all the bad reviews.

Want to say how pleased I am with this company's after care. Bought a microphone over a year ago (with a two year warranty). The mic suddenly stopped working. I sent it off and without any hassle they replaced it, and it was done within a couple of weeks. No hassle or lengthy process. Fantastic

I see some complaints about aftersales service here. Purchased many products with no hassle or delay (to Ireland) but recently had a non functioning device. One email and it was replaced (over Xmas hols in 3 days). Received replacement this morning and functioning perfectly. Zero hassle.

Thank you, I do appreciate your understanding of the DHL delivery issues (Gear4Music refunded delivery). The Casio machine is amazing, it sounds fantastic up to the tears, the all set is magnificent, and your customer service is second to none (immediate and understanding reaction). Overall we're very happy with this purchase experience, it is something to share proudly with anyone.

Not so good now - Not sure if this is supposed to be about the site or the actual company. Anyway a bit of both - have used these guys in the past but recently service has gone pear-shaped and trying to track what's happend with your order on site is very difficult to make sense of. Cheapo Chinese instruments but very bad communication from them.

Got a Demo unit of a Cort A5 Plus SC bass guitar from gear4music. I bought the bass before reading all the bad reviews. I was worried especially after the tracking number provided by the automated system showed "not found". The positive part is that I had a toll free number that I could call and they did answer all my questions the 2 times I did. The party was very helpful, helped me track the bass, and it arrived in appr 5 days after ordering…. In a hard case.(thankfully) The shipping box was pretty much destroyed, but the hard case kept the bass safe. Bass had zero defects, took adjustment easy, and works as new. And I got it $500 below retail. So, for me, the experience has been a positive one.

The guitar and amp that I ordered arrived badly packaged and was damaged. I didn't accept the package. After numerous emails to gear4music it still hasn't arrived 6 weeks later yet they have taken the money.

Delivery was quick but box has lots of visible signs of wear. Some of the packaged parts inside had clearly been previously opened and resealed, badly, with cellotape. The main 8 track had a button missing from the main panel on track 3. The product was advertised as brand new and an email response confirmed this and suggested various reasons for the worn box. The product clearly was not new and been previously opened and sold on again at a new price. Be very weary on items sold from this supplier as they appear to send on non factory fresh products as brand new at new prices. In this case the one I received had physical faults.

I ordered a guitar and an amp, on the day of delivery they sent me an email saying, its been delayed and they have no idea when I will get my order. Waited another couple of weeks and still no clue. When I contacted them they were acting like I was a waste of their time. I cancelled my order, how is this an actual company?

Received an untunable lute harp. Had to stay in waiting for 10 hours on a bank holiday waiting for DPD collection. No collection! Rescheduled for 2 days later. Gear4music would not dispatch a replacement until they received the faulty item. Replacement finally shipped 06/09 but still no DPD tracking info on 15/09! Still waiting

Great service and great selection of products;
One of the few companies that i know that answers their phone when you call responds to emails in a timely fashion; great delivery options and honest replies when issues surfaces.

Reading here alot of bad reviews for gear4music. But this has not been my experience. I ordered 3 sets of guitar strings shipped to Ireland. The first shipment was lost i contacted gear4music and they replied promptly and resent my order with no complaints. I received my strings all 3 sets were perfect and excellent value for money. From now on gear4music is my only place to shop for any of my musical needs.

I had ordered a pedal board for my Brother's birthday in January 2022 (back in mid December 2021) as to this day it has still not been delivered. They are refusing to refund me which is breaking the 2015 consumer rights act which is not acceptable. I had then decided to order through Anderton's which was delivered within 2 days! Obviously they are happy to take my money etc... What a shocking company to deal with. AVOID AT ALL COSTS

When I first found this web site I was hesitant to order anything since they are listed in the UK and I am in the US.
I found an item (trumpet) that cost less than anywhere else I could find it, and after reading as many reviews on the company as I could decided to give it a try.
The item arrived in five days (less time than things I purchased in the US) it was exactly what I ordered, it works fine, I had no issues at all with the purchase.
I have not had to contact customer service since everything so far is great with incredibly fast shipping and great prices. I will use gear4musoc.com again.
Thanks

The most horrible experience I ever had with a company! A complete fraud!
They convinced me to buy a pair of very expensive headphones and to buy an insurance as well for those headphones, they promised me that the insurance would cover any type of damage and then when the headphones broke after 11 months, they simply refuse to fix them and said the insurance doesn't cover the damage.
The customer service were really rude and I just felt totally deceived.

Disgraceful way of treating customers. They sold me a guitar that was warped and has other defects - for nearly £800 - made me pay for the return and now refuse to give me a refund. Apparently we are out of their 30 day policy which as it was bought for a Xmas present well in advance is a joke. Also being told I'll have to wait up to 2 months to get the broken one back. Just give me a refund, you've taken my money and I want it back. DO NOT USE THIS COMPANY. And look at the other reviews, seems I am not alone!

I bought an item and they not only made me pay for return delivery, but did not return the cost of delivery to myself, which was near £20. What a rip off, I will never buy from this company, I have never paid £27 for an item I did not want and returned to any other company. Never buy from these disreputable people.

Total disgrace I ordered a guitar scratch plate that should take no longer than a week I must be waiting a month at this stage bad service can't see myself buying from this garbage again! And why only have some orders the country listed I can't see what country some Items come from they arent listed!

I wanted to buy a decent tennor saxophone for my first. One that I wouldn't outgrow too quickly, that was well priced and looked good. I came across Gear4music.com. I was sceptical because I'm living in the UAE abd was also concerned about the authenticity of the company and also shipping. After emailing them and getting quick responses and questions answered I took the plunge. 8 days later DHL contacted me to get my address and also for me to pay customs fee.
When my sax arrived I was buzzing. It was perfect.
Gear4music definitely get a 5 star from me.
Would I recommend... 100%.
My wife now wants to purchase a piano.

Thank you so much for your, professionalism, great customer care and overall experience.

Martin (UAE Based)

Customer service and supply of instrument was very good but when I went to get the beginner cello(the black cello as a beginner starter pack) I was told that the bridge was the wrong shape and the bottom fixing for the strings was off centre so would make it harder to tune and play. Having said that for someone who wasn't sure about learning how to play an instrument it was a good start off for me and generally speaking you get what you pay for. Ok product, great customer service :)

My laptop was sent back to be repaired under warranty more than one month ago. 2 weeks ago the guy from customer service said "the laptop it's been repaired and we wait to receive it back from the supplier". Today i called them again to ask what's the situation with the laptop. The guy from the customer service said "the supplier it's still looking for issues to fix it". It's so dodgy. Totally disappointed

When they say item in stock available for delivery in 3-4 days it is not the true. Received estimated delivery as expected in one week. Couple of email order delayed. Found out the items wasn't even in the country and next stock in 4 weeks time. Maybe!

I ordered a piano from gear4music.es which failed to arrive as expected.
It turns out that UPS have either lost the package or damaged it.
I requested a refund from gear4music which they are refusing to give me until UPS gets the piano back to them.
I have tried multiple times to explain to them that I have never seen the piano and the issue is with UPS but they are refusing to refund me. The emails were not polite and they clearly don't care.
I would advise against using them