GeekBuddyReviews 84

I did not install GeekBuddy on my computer but it just one day popped up and I have been trying to uninstall it for months. All it does is give you popups on the side of your screen with "critical issues" that are completely inexistent and annoying. Once i went to my programs to uninstall it removed the file from my computer but the program was still running. While writing this review, GeekBuddy popped up four times. I am warning you STAY AWAY!

GeekBuddy erased my Old windows folder without my permission.
They erased my Norton security, I told them that I had just paid for the program (Norton security) and told me to get my money back. They did not ask me what I needed, of which I told them 3 times, I told them that my issue was win 7 downloading update and that was all. They did everything but what I needed. Now the files that I accumulated for the pass year are gone. I asked for my money to be returned to me, I am still waiting for a call. I would advise not to use them at all. Any company that did nothing, should not be paid. I believe in paying people for services rendered.

GeekBuddy adds popped up on my screen every minute when I was using my pc, warning of many issues found, then numerous malware found, and finally system critical, and programs crashing! Their phone number was written large across the add, so I called them. They told me that they could repair my computer and give me a one year service contract for $200.00, or a special deal of three years for only $150.00more. I declined the extra period of protection and told them that I could Not afford it. So then they asked if I was a senior citizen and said they would sell me the extra two year period for only $79.00 Well, like a fool I bought it. After more than 3 hours of being passed from one tech rep to another, I told them that I had to leave, and could they finish up without me, I ws told by the last tech support guy that would be no problem. Two hours later while I'm away from home, GeekBuddy called me wanting to know if I could restart my computer. I reminded them that I was not at home, so they said no problem, as they still had remote access to my computer. When I returned home, I tried to use the computer and got a popup message that my computer was not protected. When I tried to call GeekBuddy I got nothing, so I looked at my call logs of my phone to get the number that they called me from and it is a five digit number which is not a usable number for calling them. In the end I called McAfee and they uninstalled GeekBuddy, now my computer works just fine. I need to contact GeekBuddy so that I can get my money back. This company is the worst!

Three years after my initial subscription, and a very skeptical period, I was pleasantly surprised with the professional support I received from Geekbuddy. Well worth the money for someone like me, a busy, non-IT self employed professional. Thank your Xavier (tech). You were outstanding! You fixed an issue the support site of a leading global printer/scanner manufacturer could not fix!
Keep rocking on Geekbuddy!

This service is a joke. If you have a lot of time on your hands and don't mind the trial and error method of problem solving, then I guess it would be OK. But my experience of spending OVER 4 HOURS on a chat, waiting and waiting for my technician to work on my computer (at the same time as multiple others I am sure) and no solution from when I started, then requesting to speak to a supervisor.-who could not talk to me fore 45 minutes... with a final result being finding out from the supervisor that the problem was with something that was not checked for 5 hours!

Hi I am Jane from New Jersey, I have been using Geek Buddy for the past 3 years and they are awesome, I have been having so many issues starts from performance to malware infections. I am techie myself but infected registries are too much for me. So I got a license of Geek Buddy from that moment technicians from Geek Buddy made it easy for me. I don't understand why some people say it is fraud, etc, etc, when you have a free security program you should know how to fix your issues, if do not know that then definitely you need to purchase a product to get a help. Who provides free security and free support? LOL. Will Norton or McAfee supports you when you use their free software of 30 day trial? They will not even listen to you. Atleast we get a good support for reasonable cost. I love Geek buddy

I was just trying to get tech support about comodo firewall, which is handled by geek buddy, in an online chat. Suddenly the "technician" goes off on how I have spyware installed and identity theft infections. Except even if true he has no way of knowing that. It was an web chat. Clearly he was repeating a script he uses to scare actual users into buying. But it was a blatant lie. I called in and asked to speak to a manager only to be told only paying customers can speak to managers. So one of their employees is committing fraud and they wont listen unless I pay them money... right... I also tried to speak to someone at comodo "corporate" I got a sales guy who at least wasn't in India. He listened to my concerns and said he would transfer me to the American arm of geekbuddy. But there I was talking to an Indian again, and it wasn't even GeekBuddy it was SSL certificates. I tried to call back the sales person to see if he transferred me to the wrong place by mistake, but the call is dropped the moment i picked option 3. I guess I was blacklisted for trying to raise concern that their "product" is scamming people