Genuine Replacement Parts

I contacted this company looking for genuine replacement TV stand legs for my LG TV, I thought when I ordered them I ordered a set of legs. I paid $32 including shipping and received one leg in the mail. To my surprise I called and said one leg? They replied to me they could not find the part number for the other leg that it doesn't exist and that they can't find any information on my television. When I requested a refund, it's funny how it was priced at $23.77 and nothing under $30 can be refunded! Total scam. They are rip offs! Don't buy from them!

Delivery was prompt. Maybe I didn't read closely, but the replacement part doesn't include the buttons or the chrome colored plastic pull handle. Glad I didn't toss the old one that had completely pulled off from the washer.
Finally, I continue to be amazed at the cost of replacement parts. I guess it's market factors. I just hope the washer lasts long enough to justify the expense.

Received the part very quickly, it was exactly what I needed. Took my friend (also female!) and I less than 30 minutes to replace the valve after watching an excellent youtube video. I am pleased to say it appears to have fixed my issue of water leaking into the tub after a cycle. The price I paid was fair and it was easy to find exactly the part I needed. I will be back if I ever need another part for my Maytag washing machine. Genuine Replacement Parts is awesome!

I thought we were going to have to buy a new refrigerator after our door shelf broke, but I found the exact shelf at Genuine Replacement Parts and saved ourselves a ton of money. It came quickly and it fit perfectly. So grateful!

I received the wrong Item. So I emailed them back. Got fast response but was told " Your part is under $30 so with our restock fee AND shipping it's not worth returning." In other words the heck with me. They did not check to see why I received the wrong part or anything like that just said nope your not getting money back and we are not taking part back. It WAS NOT any kind of electronic part. I mean they must make a little money on the part I received. Why would they not even offer help like a discount or inquire to see why I got wrong part and help me get correct part. This is for my elder moms dishwasher whom cares for my Dad who is a VET in a wheel chair. I explain the dishwasher being broken is making my Moms life so much harder. They or the person I was dealing with did not care. So I am out of the money and have a brand new GE plastic part to just throw in the trash. UNREAL!

I ordered a part from Genuine Replacement Parts and only several days later received an email that the shipping will be almost that of the item (around $300). They should have been upfront that the shipping will be 40 times (yes, forty) that of the originally quoted shipping cost. GRP was not willing to do anything to remedy the situation (not even meet me half way on the shipping cost), but refund the cost of the item and quoted 5-10 business days on the refund. You were quick to take my money, but are taking up to 10 business days to refund me. I would never order anything from this distributor and will advise anyone I know to no do so either.

This company sends out the wrong parts because their web search does not track to the proper item and then they refuse to pay for return shipping. Why would I purposely buy the wrong part. I received and unending chain of emails asking for photos of various items and then they still refused to send me a return label for something their website turned up in a search as being the proper part for my refrigerator. Beware! Stay away!

I was let down when my order, promised for next-day delivery, didn't arrive on time. This was frustrating, especially after looking forward to it. When I called, the service rep was rude and said delivery dates aren't guaranteed. This was really disappointing, as we'll now be without a working refrigerator for another day. I hope this feedback helps them do better with delivery estimates for others.

I purchased a replacement stove top for my mom and within 3 weeks the paint was chipping off the surface. I submitted a claim with their customer service and after numerous emails with pictures and proof they did NOTHING. This place is selling fake products.

Ordered part. No further information until delivered, about 10 days to receive part from order date. I can't go that long with a residential appliance not working. I will consider other vendors going forward.

Ordered replacement drain pump for LG washer and was delivered promptly in about 2-3 days. However, it quickly failed but another one was sent which arrived even faster. The washer is once again working. Thank you

Easy to use Home Depot no way. Was not sure I would get the right parts. Parts came correct and on time actually a day earlier. Good company fair prices and very happy, washer is running as new, for a 10 year old unit.

We ordered a faucet replacement for our reverse osmosis water filtration system. They delivered the wrong part several days past due. It then took 15 emails, ten photographs and constant back & forth between several support agents in trying to get a refund. They made us jump through a ton of hoops for a $70 refund, not to mention we had to pay return shipping. No return label was provided.

Dont waste your time or money These guys are awful. Take your business elsewhere.

Ordered a water line for a LG fridge. Right OD, wrong length, by 2". Customer service rep angie wants to argue with me about it. Your website needs to include dimensions. I might use them in the future. You have been warned.

Excellent experience purchasing genuine OEM parts! We needed a crisper drawer top for our LG fridge in a garage. Excellent communication and fast shipping. Very reasonable pricing compared to other sellers. HIGHLY recommended! A+

GRP.com. Accurate replacement part, reasonable price, quick shipping at a good price and packaged for arrival without damage. The support email checking communications are an added plus. Can not ask for more! Thank you so very much. Ice maker already installed and working great! Could not be happier with your website and service.

I ordered five items for two different appliances. Only an oven door part and touch-up paint was usable. Two Amana microwave filters on the invoice arrived as Whirlpool filters that were too small. A Whirlpool oven rack arrived bent. I've been trying to get replacements since 8/13/22, it is now 8/31/22, via multiple customer service reps through email, because the phone number and live chat says the call volume is too high and to contact the company through other means. The emails even stopped five days ago, so I'm not expecting to resolve my issue. I suggest looking elsewhere for parts!

Part was exactly as it should be, perfect fit, very fair pricing and super fast shipping all contributed to an excellent experience. This excellent service and quality of parts is severley lacking today, many replacement parts are garbage.
Thank you Genuine Replacement Parts for restoring my faith in getting what we need to keep our older appliances working!

Prices are great, shipping is great, and parts were exactly as described. I would highly recommend this company to anyone who needs parts. I hope my stuff doesn't break, but if it does, I'll definitely buy from here again

I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. It arrived earlier than expected, packaged securely and easy to install myself. Now my food will be properly cooled and I will no longer waste energy, which is additional savings.

I'm not sure how this company got any good reviews at all. It's horrible. Orders come damaged. You can't get a refund. Multiple calls and emails with no response. Customer service hangs up on you. Run from this company.

I easily located my parts on the website. GRP promised a very speedy 2nd day delivery date and delivered with no expensive expedited shipping rates. Almost the same cost as shipping a priority envelope at the post office to receive a front glass for an oven door. And most of all, it fit perfectly!

The replacement part they mailed to me wasn't exactly the same. They refused to exchange it for exact one I needed, even though they had it in stock. (Their website gave no indication that multiple parts could fit my model.) Dont use GRP! Check around first, their prices are considerably higher, and their customer service is awful.

We decided to use Genuine Replacement Parts to order new upper and lower racks for our Maytag dishwasher. We looked at reviews which were mostly positive. Their website is easy to navigate with clear pictures of the replacement parts. Their prices were the best that we could find doing an internet search.
We were shipped the wrong racks. We contacted the company via email after having no luck connecting on the phone. They do recommend using emails to resolve problems. It took about two days for a customer service representative to answer our email, however, once they did they were most attentive and our issues resolved completely. Excellent customer service! Highly recommend this company!