Genuine Replacement Parts

I test websites for a living and needed an obscure oven part. Yours was more expensive, but I bought it because the competition's online experiences led me to believe that their websites were hosted on and IBM PC from 1995. Congratulations on having an impressive web presence.

The piece got here faster than I expected, and there were no problems installing it/attaching it to my microwave. It looks brand new now!

Thank you for having the door, and saving me hundreds of dollars!

I wrote down the model number, typed it into your search bar and then easily found the lower dish rack section to find a replacement for the silverware holder. Super easy and better pricing than Amazon.

Just the hunk of plastic I needed for my fridge. Fits like a charm. The part arrived on time well wrapped.

Not only received it earlier than expected, such a user friendly site. I would never order from any other site again!

Part fit perfectly and refrigerator is working now.
First part ordered was not the correct one. I am satified with purchase

Entire process was great. They had the part I needed for a reasonable price and delivered it in a timely manner.

These were the genuine replacement parts. Seemed a little pricey but I guess you get what you pay for. I'm satisfied.

I was very pleased with this product as well as transaction, however it was not just the belt causing the overall problem but several other parts that were worn out and which I purchased today from your company.
I have learned a lot troubleshooting the cause of my dryer breaking down.

I ordered a part (they told me I needed). The part does not fit. I want to return it and they will not give me return postage. The part was 52 and shipping back is more than the cost of the part so I am stuck with it! Here are the details: I called the Genuine Replacement parts phone number to find the part number I needed to fix my stove. I have a Whirlpool Rf368LXMS model stove. They told me I needed a top element broil part number WP*******. I ordered the part from them and paid a total of 52.28. The item arrived and it is 4 inches too long, it is not even close to the correct size. I called the number to return it and sent 10 emails with the very specific information and photos they requested. I FINALLY got approval to send it back, at my expense. I wanted them to pay for shipping back but they refused. The UPS store was going to charge me $79 for shipping to return it, USPS told me it would be $64. I did not send it back because the shipping will cost more than the item. I am out $52.28 for absolutely nothing. The company is a scam. They told me what part I needed then sent it and stole $52.28 from me.

Not too happy that I ordered the part on a Saturday and my credit card was charged immediately but I never received an email confirming anything, receipt of order, shipping date, nothing. Part showed up 4 days after order was placed.

Well designed web-site; very user-friendly but needs more product photo's for accurate ordering. Shipping & handling charges were fair and the products were well packed, arriving in good condition.

I self diagnosed the washer machine issue called my local repair company they told me the inlet valve was on back order and nobody had it for at least two months. So I looked online found your company ordered it arrived quick I installed it myself in less than 20 minutes works great would highly recommend your company

Site allowed me to find gas grill replacement parts for out-of-date grill. Website contained very specific information, illustrative images of part needed. Parts shipped with appropriate packing, on time.

Had I read some of the negative reviews on this company before I ordered parts for my clothes dryer back on 1/16/2020, I would have never placed order with them!
I ordered a timer switch and knob for timer switch for my GE Electric Dryer.
Well when order arrived, the timer switch was defective because when it was installed, it didn't turn off and also knob wasn't for the timer switch.
I immediately reported problems with customer service rep Alijah (*******@genparts.net) on 1/22/2020 and he asked if I wanted a refund or to order parts again. I opted for the refund.
Well after going back and forth with Alijah, Angie, Gianna & Cheryl, it took until 2/18/2020 to get credit to my credit card for only the timer switch.
Again I contacted Alijah on 1/20/20 and said what about knob?
He apologized that wasn't taken care of and directed me to return part as long as the packaging wasn't opened and I did with tracking # from USPS that cost me $4.00 because they don't pay for that.
The returned part was delivered by USPS on 2/26/2020.
Low and behold after calling several times about this refund, I got a credit to my credit card on 3/19/2020. I was charged a 25 percent restocking fee for a part that they say was spec for my dryer but not for the timer switch that I ordered!
Terrible company, terrible customer service, will never do any business with them ever again. Never got credit for shipping charge on original order, had to pay for postage to return the wrong knob and finally 25 percent restocking fee.
Buyer beware!

Survey is a bit premature - only completed order process which was very convenient. Final rating will await order receipt... Rec'd order in good shape 6 days after request submitted although ad boasted of avg delivery time of 1.8 days. This was an "oversized" item so I can see why it might take longer and free shipping was very attractive feature. Also, it was ordered on a Saturday so lost Sat and Sun before order was processed for shipment. Overall very good experience.

It would be nice if you would notify when a package ships and give them tracking number with an email. I had to log onto your sight and find it myself. It was not that easy. But the package still shipped out very quickly.

Thanks

The order took a few days longer than expected, but not a big deal. ( Expected delivery date was the same day it was packaged and shipped). The racks fit perfectly, except they are 2 different colors. One is dark grey and the other is light grey. Doesn't bother me too much, but drives my husband crazy that the pieces are not the same color. He's wondering why you would send out 2 different colored parts for the same model number, maybe next time confirm it's okay with the customer before sending out.

I ordered a replacement filter for my microwave. It was delivered as scheduled in excellent condition. Pricing was good. Thanks!

Very simple process, exactly what I needed for a great price and is supposed to be quick shipping. Unfortunately it didn't fix my problem, so I don't know if the product works for sure. Having the double oven tested by a professional for other problems.

Would recommend this site Immediately. Fast, good price easy to find part(s). No instructions, but you tube to the rescue

Ordered a noise filter for a LG dishwasher. Part was delivered quickly and well-packaged. Will order from this company again.

Part was as expected good replacement works well very happy should have done this sooner oh well live and learn.

Refused to refund or exchange after clearly supplying the wrong part.
I sent proof of wrong item delivered.

Stay away!