Genuine Replacement Parts

Quick and easy to find the correct part. Even though I ordered during the New Year's Holiday, my order came as fast as it could have considering. Parts were high quality and fit perfect. My friend installed for me so my Dryer is up and running again! I will order again from Genuine Replacement Parts for future repairs.

I HAD A HORRIBLE EXPERIENCE SHOPPING HERE AS A FIRST TIME CUSTOMER! I HAD ORDERED A PART FOR MY MAYTAG DRYER MACHINE--A LINT TRAP, AND I HAD PAID EXTRA MONEY FOR IT FOR THIS PARTICULAR ONE BECAUSE IT IS THE EXACT MATCH OF MY OLD ONE! HOWEVER THEY SENT ME A LINT TRAP THAT LOOKS COMPLETELY DIFFERENT! A VERSION WHICH I KNEW I COULD HAD PURCHASED FROM OTHER COMPANIES FOR A MUCH MUCH CHEAPER COST! HOWEVER I DECIDED TO SPEND THE EXTRA MONEY BECAUSE I WANTED THAT EXACT ONE THAT WAS PICTURED ON THEIR WEBSITE LISTING! SO FOR THEM TO SHIP ME A COMPLETELY DIFFERENT ONE THAT I COULD HAD GOTTEN FOR MUCH CHEAPER ELSEWHERE REALLY TICKED ME OFF! THEY TRIED TO GIVE AN EXCUSE THAT THIS WAS THE CURRENT ONE FOR MY DRYER! I TRIED TO COMPROMISE WITH THEM AND ASK FOR A $10.00 PARTIAL REFUND BACK SO I COULD JUST KEEP THE PRODUCT DUE TO THEIR FALSE ADVERTISEMENT OF NOT SHIPPING OUT THE SAME ITEM AS PICTURED ON THEIR LISTING! (IT'S LIKE WHEN YOU PAY FOR SOMETHING YOU BOUGHT ONLINE--YOU EXPECT TO GET WHAT YOU HAD SEEN AND PAID FOR, AND NOT SOMETHING ELSE-- UNLESS IT WAS STATED ON THE LISTING THAT THEY MIGHT SUBSTITUTE A SIMILAR PRODUCT IN PLACE IF ORIGINAL IS SOLD OUT, BUT THEY DID NOT STATE THIS ANYWHERE ON THEIR LISTING AT ALL!) THEY NEVER REPLIED BACK TO ME EVER AGAIN, AND JUST IGNORE ALL MY EMAILS TO THEM ABOUT THIS!:-(. PLEASE DON'T SHOP HERE AND BE THE NEXT VICTIM!:-(

Very easy and navigable ordering process.
Unfortunately it took approximately 5 days before the item ordered was shipped. This made the total time from ordering to delivery 11 days, much longer than I was led to believe. (This may not seem like much, but with no clothes washer it can be frustrating.) The item was however exactly what was needed and worked perfectly. And the price was very reasonable. So, many thanks.

Everything was fast and correct. The parts themselves are very thin and cheap so i just make sure i clean any spills as soon as they happen to try and avoid stains. The stove looks 100 percent better. Thanks.

Ordering delivery went great, however I need to return & get the larger size element. I thought I had ordered the large one but something went amiss. Can you please give me instructions on returning. Thank you. Ann Davis

Your chat service was excellent and a great help in making my decision to make this purchase. The entire process was smooth and satisfying. Great product at an excellent price with a quick delivery.
Thank you so very much.

The glass arrived with 3 pieces of thick foil with adhesive but no directions as to what to do with those pieces. I called customer service and talked to 3 staff and none could tell me what the pieces were for. Then they last person gave me the manufacturer phone number. My suggestion is 1)put instructions in the package when you mail it and 2) give your staff the information they need to answer customer questions.

Looked up a model number for a part for my dishwasher was directed to a specific part. Ordered it and it was not the correct part for my dishwasher. I asked to send it back for a full refund and was granted the request. Soon to find out they charged me a 25% restock fee anyway. They advised me that there is a 25% restock fee on all non defective products. But they have no answer for me when I ask about there false advertising on products that would fit. Ive been back and forth with them for about 6 emails 6 chats. Its getting me nowhere. They dont even have a customer service number and now I see why. READ all these reviews basically sum it up, dont ever return something to them they will scam you out 25% resrock fee. If you have to return anything just say it was defective then and only then would they give you a full refund and Im not even sure about that. This business should be sued for the valse advertising on products and are able to pretty much rob you out of they 25% restock fee. Its like ordering a pepsi getting a sprite then returning the pespi and they say 25% restock fee. I was better off keeping it and selling it on ebay. THEY ARE THIEFS! Waste of time, money, and energy.

I am traveling and wont be able to install the part until first week of september...i am sure that i will have no problem with the installation but if so i will contact your service people. Thanks you...ps this was an especially hard part to find...

Very easy to find the part I needed, they had it in stock for a great price and offered two day shipping. The fact that they don't accept any returns, while understandable, is a definite drawback. I am less likely to buy from them in the future because the part I bought, though the service manuals indicated it was the part I needed to replace to fix my dishwasher, did not fix my problem. Now I'm stuck with a broken dishwasher and a part worth over $150 that is useless to me. Again, it is not their fault, but the no return policy will definitely give me pause before buying from them in the future.

Bought a used fridge that needed the part. Ordered online, had a little difficulty navigating website. Found & ordered part. No problem with credit card, (no scam or unauthorized use). Received part on date promised. Was able to install without difficulty. Works to expectations. Would use this site & ordering method again.

As I said, the part arrived in near-satisfactory condition. The glass had a scratch on it that was noticeable, but I decided not to make an issue of that. I do wish the customer service representative was more knowledgeable in general about the model of refrigerator I was replacing a part for. Initially they showed willingness to help, but quickly reached the limits of their knowledge, and stopped answering questions as I was trying to determine if I had the correct part after all.

So far the process was painless and quick. Now to see how the shipment of my package is. I must say though that I felt almost $10 for shipping what amounts to a 1/4" cube of plastic was kind of excessive. Especially when the part itself was only 3.95

OK, Got the shipment of the microwave vent replacement panel and it fits perfectly. Not bent or scratched in any way during the shipping process, and luckily for me, easy to install. It was priced lower than other sites, but still around $100, so I was unhappy that it broke in the first place. The entire microwave was about $600, so it was worth the cost of replacement to fix it and hopefully get another 10 years of use out of this microwave.

I ordered a pair of hinges for my Kitchenaid oven. The left hinge arrive literally the next day! However, the right one though part of my confirmed order was missing. I contacted customer service and they were great and fast. The shipping of the right hinge took 3 days, but it was all a very good experience. I would definitely order from them again!

I hope this is helpful!

The shipping was super fast, however the first time I ordered the wrong part, went to return it, cost me $30.00 to ship it back (which they will not cover any) and then there was a 25% restock fee (both total to more than the part was worth). The company don't care. Ordered a replacement (the correct) part and when it shipped, showed up broken. Still battling that issue.

Don't really appreciate that I have to register in order to buy. Don't need another on line account and another password. Tried to order via phone but was told I'd still need to set up an account. I'm of the opinion that it is always best to make things easier for customers...not harder. With that said, the product arrived quickly and undamaged. Price was reasonable compared to others offering the same product. And the phone rep I dealt with was polite and professional.

As stated in the sale listing, this ice maker was an exact replacement part for our 21 year old refrigerator. The instructions that came with the unit for installation covered all the steps needed. The replacement unit was pretty much a "plug and play" setup and has been running without problems for over a week now. Thanks.

When I ordered, the estimated delivery date was 9/4/18, but once order was processed, that changed to 9/7/18. The earlier delivery date was a determining factor for me choosing your company. Order arrived 9/7 and replacement part works as intended. Thank you.

You had the OEM part with free shipping. What's not to like?

The controller arrived quickly and intact. I installed it. My wife now has a working oven with which to bake things for me. I am as happy as I get.

So far, the shopping experience is fine. Let's see if the part arrives on time.

Part was received on time.
One issue: I could not understand why the website request an email address so I could track the order when that feature did not work. Ended up calling customer service to get tracking number.

Everything arrived as requested, and the parts were correct for the appliance, which is one that Bosch is no longer manufacturing, so it was great to be able to get the parts.

It would have been nice to have been automatically offered the ability to purchase the tool -- a spring clamp spreader -- that would have made the installation MUCH easier. But the site caters to professionals, so perhaps they already know about these tools.

Overall a good experience.

Site was easy to navigate, online transaction smooth and merchandise is priced competitively. Delivery was super fast too. My only disappointment is that while competitive with other online retailers, the price of the item (a small, wheeled ring that allows the microwave turntable to spin) was $45. Very expensive for a piece of plastic.

Largest and best selection of quality parts. Very reasonable prices and fast delivery. Highly recommend this company