Genuine Replacement Parts

5/5 stars just for the level of responsiveness and support I received regarding a damaged part. I reached out after the part I ordered malfunctioned, and their team was incredibly responsive, supportive, and had a new part sent out within 24 hours. Will definitely order from GRP again.

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # *******

I purchased a compressor from GRP that I ultimately did not need. It wasn't the compressor that was the problem with my frig. I requested to return the compressor to GRP. They promptly provided an RMA with clear and concise return instructions. My refund was provided in the amount of time they said it would be. Great customer service!

I PLACED TWO ORDERS FOR LED LIGHTS FOR MY REFRIGERATOR/FREEZER. THE FIRST ORDER WAS DELIVERED AS PROMISED AND ON TIME, THE SECOND ORDER NEVER ARRIVED WHICH I BLAME FEDEX FOR AS THEIR TRACKING SYSTEM DID NOT TELL THE TRUTH. UPON NOTIFYING GRP IT WAS SUGGESTED THAT I REORDER WHICH I DI AND THAT ONE CAME AS PROMISED. I THEN TRIED TO GO THROUGH FEDEX FOR THE LIGHT THAT NEVER SHOWED UP AND THEY SENT ME BACK TO GRP WHO GOT ME THE APPROPRIATE REFUND. GRP WAS GREAT WHEREAS FEDEX WAS HORRIBLE.

Easy to order and received part quickly so happy eith that portion of the process. Correct part but part did not fit fridge model. It was 6 inches too narrow.

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

My refrigerator light burned out and I need a new one, after a search I found it here! I ordered it and it was shipped next day. Can't tell you how nice it is to see my food again!

Genuine Replacement Parts had the parts I needed to fix a problem with the kitchen sink faucet. Genuine Replacement Parts' website gave me great confidence that they had the exact part I needed AND they did!

They have great price but not much option to choose delivery. They only have Fedex. I rather choose UPS next time. The Fedex delivery individual did not get out of the truck and drop the package. He sat in the truck and look at me while I was at the gate waiting for him. I had a note on the gate to toss it over, but he did not do so. I don't know why Fedex hire that moron.

Stay Away from this company unless you are 100% sure the component is 100% match.

I ordered a couple light bulbs from them $75 each and they didn't work because they're incompatible to my model.

I tried both bulbs onto my vent hood and didnt work. I attempted a return and they said that

A. The bulb was incompatible to begin with
B. Since I have tried both of them, I can't return it since they don't sell used item.

Their reply: Per our Returns Policy:
"We are not responsible for incorrect parts being ordered."

Stay Away from them unless you are 100% sure you have the exact match.

Their reply:

After reviewing the photos, we found that the part is not compatible
With your model.

You ordered using the model number - KXW2536YSS2
The model number of your appliance is -KXI4342YSS0

We cannot file a defective claim because you ordered a part that is
Not compatible with your model number; rendering it to not function
When installed.

Since the part has been installed or installation was attempted, it is
Ineligible for a return. Our company does not sell used parts.

Per our Returns Policy:

"We are not responsible for incorrect parts being ordered."

Appliance replacement parts are vastly model-specific. Simply put, it
Is very common for OEM parts to only function with specific models by
Design. At GRP, we like to think that we make it easy for customers to
Identify the compatible replacement parts they require by searching
Within our catalog of appliance model numbers. I regret you did not
Take advantage of this feature.

I would stay away from them.

Received my washer part in 2 days and works perfect. I searched other companies and you were very competitive in pricing. Easy to navigate website even for my technology challenged husband. Thank you so much!

I ordered three parts, and received two that were wrong. I sent photos clearly showing the error but they insisted they shipped the right parts. I had to pay $19.00 shipping to get a refund on their mistake. Never again.

I received the correct part the first time. Shipping could have been much faster tho. Altogether good experience I will order from here again if needed.

The original part received was defective. A replacement was immediately sent out. Great customer service. I will definitely use GRP for future replacement part needs.

Item was as described. Used video tutorial online to assist with installation. Item working fine. Quick shipping as well

They automatically determined the part I ordered was used and would accept a return. I ordered the part from the exploded parts diagram and it was not a match.

This is the second time I ordered a replacement part for my refrigerator and both times it was very easy to order on the website online and delivery was super fast! First time I received it the next day and 2nd time I received within 2 days. Amazing service! Replacement parts are same as the originals. Same quality!

My order of microwave parts arrived faster than I expected, and in mint condition. It would've arrived even sooner had FedEx made deliveries to our area on the weekends. Expect me to order from GRP for future purchases.

I have had good experiences buying from Genuine Replacement Parts in the past. The parts I received were original and arrived on schedule, which gives me confidence in their service.

This item fits perfectly for my oven. Good packaging and the shipping was fast... Price is high for just 1 piece, in my opinion, but the quality is very good, cant tell its a replacement knob and not the original. Will definitely shop again for future needs.

Easy ordering process and prompt delivery of a quality part. I should have used this place first. I ordered a lesser expensive one from Amazon because I thought it would be easier and arrive faster, but it broke in less than a week. Don't make the same mistake I did, get your parts from here. The shipping is just as fast the part is OEM and quality.

Some of the parts in this kit did not exactly match the original parts in my dishwasher, and so did not fix the problem I was having with this appliance. I wasted nearly $100 on these "replacement" parts, and have decided to replace the appliance completely.

I ordered a simple dryer belt and paid the higher cost they charge here because the order process indicated it would arrive the next day. My other option was to pay significantly less but wait an additional four days for the part to arrive. Once GRP processes my order they tell me it's delayed for four days and won't let me cancel the order because "the order was processed for shipping, once this happens, the order can not be stopped". Not that the order was shipped, it was "processed". I gave them an extra star because they were quick to get back to me when they told me too bad, sell it on ebay.

I was quoted a 2 day turn around for parts and paid extra for this service.

My shipment has been delayed, postponed and delayed again. I've only just now received a shipping confirmation which indicates that a label was generated today - well after this product was due to arrive.

My purchasing decision was made taking into account shipping speed and cost - I'd gladly pay more for something sooner. Despite a healthy ($30) markup, my product will arrive after even the most pessimistic quote on eBay. I paid significantly more and will end up waiting longer thanks to Genuine Replacement Parts. Next time, I'm choosing eBay.

Misleading retailer, disappointing service, poor customer relations (they quote policies and claim there's nothing else which can be done).