Genuine Replacement Parts

DO NOT SPEND YOUR MONEY ON THIS COMPANY! THEY SCAM YOU ON RETURNS! THE CUSTOMER SERVICE REPRESENTATIVE CHEYENNE WAS VERY RUDE AND UNPROFESSIONAL THEY DONT NOT HELP YOU WHATSOEVER! DO NOT BUY FROM THEM

Ordered a part for $140. They charged my credit card. I just contacted them and they said they emailed me telling me their price was wrong and they were cancelling the order. No email ever received. The part is actually $250 and they won't honor the price OR CHANGE THEIR WEBSITE TO REFLECT THE TRUE PRICE. Customer service was VERY rude. I've contacted my credit card company because they haven't refunded my money.

Our order arrived promptly and the replacement part fit perfectly. We are very pleased and will certainly order from you in the future if we need additional parts for our refrigerator.

GRP, shipped the wrong part. I sent pictures of the part and my refrigerator model. It has been over a week, they still have not resolved my issue. Also, the part looked used! Poor customer service!

Ordering and shipment ok.
Upon receiving and installing ice bin, for a week worked great, BUT ice bin again shattered, cracked at bottom of bin. PLASTIC BIN NOT STRONG ENOUGH as auger pulls thru. Whirlpool product.

I am disappointed with the cap. It is not as thick and the original cap and there is a chip in it. But I have been so busy did not take the time to notify the company for new replacement.

They refuse to pick up their telephones or respond to an email concerning a damaged GE Part# WB28X******* Ignitor Glow Bar. Both my husband and I emailed them pictures of the damaged part they sent me and we got absolutely no response from this company. They ignored both our phone calls and emails. We are now asking for a refund and we can not even get through to the company to get the refund. They will not allow you to return an item without a RAM#. However since they do not answer there phones we can not get a RAM# to return the broken part they send us. This company are sheer crooks to say the least. Sad excuse for a company who should be backing up the parts they sell to you. IF I COULD GIVE THEM MINUS 5 STARS I WOULD HAVE!

Very pleased with the service, promptness and most important the right part number and quality of product. Highly recommend your services for someone in need of Genuine GE Replacement Parts.

I was able to locate a washer agitator for my old Maytag washer here at GRP. The price was great, shipping was timely. I now have a washer I can use again! Thank you!

Easy to order, the part arrived on time and is as described. An easy install and saved me tons, the repair service wanted $200 plus $80 minimum for parts just to show up! Just DIY

Offers replacement parts for many models and I was pleased that my dryer model was on their list. Parts came as described and worked perfectly. Thanks for being an option to buy reputable parts from.

DO NOT USE GENUINE REPLACEMENT PARTS! UNLESS YOU ENJOY FEELING LIKE YOU HAVE BEEN RIPPED OFF. THIS IS AN ONLINE PARTS COMPANY FOR APPLIANCES AND OTHER ELECTRONICS THAT DOES NOT ACCEPT RETURNS IF YOU OPEN THE PACKAGE,,, EVEN IF THEY SEND YOU THE WRONG PART. THEY ARE A COMPANY THAT HAS CRAFTED LOOPHOLES IN THEIR BUSINESS STRUCTURE DELIBERATELY DESIGNES TO SCREW YOU! YOU HAVE BEEN WARNED.

I purchased a control board for my washing machine, gave the correct model number and they sent me a part that is not the same shape or size of the original part and they insist that the part is compatible as per the manufacturer of the part. Their name is genuine replacement parts but they are not sending genuine parts. They are refusing to give a full refund and are insisting that it is compatible even though the appliance repairman said the part is absolutely not compatible. DO NOT ORDER PARTS FROM THEM

I ordered the part that I needed easily, it arrived quickly and it was very easy to install, although I guess the installation success belongs to a YouTube video though:-) Thanks General Replacements Parts for the great service!

Put my model # into Google, GRP came up, I added my needed part for my model # and the item was here in one day. Incredible in today's market and any other time. So refreshing. Thank you

Great site with detailed diagrams of appliances to ensure you order the right part, and cheaper than Amazon! Shipped quickly as they recognized you are ordering the part to fix something.

Ordering was easy with the model number. The parts came in quickly and I was able to change it out in a matter of minutes. Thanks guys for the fast shipping.

DO NOT ORDER ANYTHING FROM THESE PEOPLE THEY ARE SCAMMERS! I never received my order from these people its been two months and nothing. I have emailed them several times with no response so I have turned it over to paypal.

Hello all,

Please read before you order anything from Zappz.com

Our daughter's washer machine timer if on the fritz... so in searching for the part via the internet I noticed Zappz was offering (Part #*******) for $108.89 with free shipping so I ordered it. The very next day I received an email back from the company telling me they had a price glitch and they cancelled my order and are refunding my credit card. They also stated if I wanted to reorder at the correct price they did have the timers in stock and would ship right away.

Wow - they CANCELLED my order! I went back on their website to see how much they raised the price it went from $108.89 to almost $130.00 so I wrote them an email back asking them to honor their original price point and not to cancel my order. I did not receive any responses. I then went back to their website and started a "Chat session" with one of their customer service agents - let her know of my order issue and asked if they would honor the original price she stated they couldn't. I said well that it terrible that her company will not honor a price they had displayed on their website and customer should not be held responsible because of a glitch in their system.

We did order the part from another company happily and even paid more... I would never recommend doing business with this company they are not customer focused!

Regards,
Timer Trouble

The ice maker looks to be correct but the plug is wrong. My refrigerator has a three prong plug and the ice maker I bought has a four prong. Is there an adapter for this application?

After confirming the model stove I own, I ordered the stove top knob I needed. It works great! Hope it lasts longer than the original knob that broke after 2 years.

My advice to anyone looking for a part for their washer is to stay far away from this company. I originally ordered a capacitor for my washer on my own from GRP. When it arrived it was a lot bigger than the one I had in my washer. So I called GRP and asked them if this part I ordered was right. They said it wasn't and gave me a new part number to order. I placed this second order and when it arrived it was the same capacitor as the first one. So another representative gave me another part number to order for my third order. But after placing this third order I was able to figure out on my own that the first part I ordered was right. I then quickly cancelled this third order.

I installed the first capacity on my washer, and it was indeed the correct one. So why did their representative tell me it was the wrong part when I called? I then shipped the second order back. Cheyenne, a lead in the office, is now telling me they are going to charge me a $5.00 restocking fee and she is refusing to cover my return shipping cost of $10.15. Whose fault was it? The frustrating part of all of this is the fact that their representatives were the ones giving me all the wrong information. Plus look at how much time I have wasted with all of this!

So again my advice is to look for a parts company who places a high value on great customer relationships, who will give out correct information, and puts customers' needs first!

LG Control panel had delaminated on my 3 year old LG Refrigerator. Ordered the exact LG control panel Genuine Replacement Parts. Arrived on time and with YouTube instructions, refrigerator looks like new again.

They had the parts in stock, they shipped quick, and the parts arrived lightning fast. The parts were OEM and fit as they should. I would definitely order from again.