• Bookmark

    Genuine Replacement Parts

Genuine Replacement Parts

Write a Review

Overview

Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 66%
Positive
33
Neutral
2
Negative
15
View ratings trends

Instant Feedback

73,620 reviews

180
See all photos
How would you rate Genuine Replacement Parts?
Top Positive Review

“The only place to get quality replacement parts for your appliances at an extremely reasonable price”

Bill M.
6/18/24

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

Date of experience: 6/17/24
See positive reviews
Top Critical Review

“No accountability, unapologetic”

MIchael O.
10/4/24

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725

Date of experience: 10/4/24
See critical reviews

Reviews (10,743)

Rating

Timeframe

Other

Reviews that mention popular keywords

model number (231) replacement parts (328) customer service (263) right part (137) part number (125) return policy (70) restocking fee (63) return label (15)
Thumbnail of user rayu202
ray U.
1 review
0 helpful votes
  • Send Message
May 31st, 2020
Verified purchase

Date of experience: May 31, 2020

Thumbnail of user bernardc307
Bernard C.
1 review
0 helpful votes
  • Send Message
June 7th, 2020
Verified purchase

Date of experience: June 7, 2020

Thumbnail of user martinm1746
Martin m.
1 review
0 helpful votes
  • Send Message
June 7th, 2020
Verified purchase

Date of experience: June 7, 2020

Thumbnail of user williamb7200
William B.
2 reviews
0 helpful votes
  • Send Message
June 8th, 2020
Verified purchase

Date of experience: June 8, 2020

Thumbnail of user timn490
Tim N.
1 review
0 helpful votes
  • Send Message
June 7th, 2020
Verified purchase

Date of experience: June 7, 2020

Thumbnail of user kennyk159
Kenny K.
1 review
0 helpful votes
  • Send Message
August 13th, 2019
Verified purchase

Date of experience: August 13, 2019

Thumbnail of user raymondc1050
Raymond C.
1 review
0 helpful votes
  • Send Message
August 13th, 2019
Verified purchase

Date of experience: August 13, 2019

Thumbnail of user frankb2114
Frank B.
1 review
0 helpful votes
  • Send Message
May 30th, 2020
Verified purchase

Date of experience: May 30, 2020

Thumbnail of user alizab19
Aliza B.
1 review
0 helpful votes
  • Send Message
June 1st, 2020
Verified purchase

Date of experience: June 1, 2020

Thumbnail of user richards7197
richard s.
1 review
0 helpful votes
  • Send Message
June 6th, 2020
Verified purchase

Date of experience: June 6, 2020

Thumbnail of user waynep730
Wayne P.
1 review
0 helpful votes
  • Send Message
May 30th, 2020
Verified purchase

Date of experience: May 30, 2020

Thumbnail of user patw688
Pat W.
1 review
0 helpful votes
  • Send Message
August 6th, 2019
Verified purchase

Date of experience: August 6, 2019

Thumbnail of user richardm6233
Richard M.
1 review
0 helpful votes
  • Send Message
August 5th, 2019
Verified purchase

Date of experience: August 5, 2019

Thumbnail of user michaelm15559
Michael M.
1 review
0 helpful votes
  • Send Message
June 4th, 2020
Verified purchase

I bought a part. It arrived. The end.

Date of experience: June 4, 2020

Thumbnail of user johnnym799
Johnny M.
1 review
0 helpful votes
  • Send Message
June 4th, 2020
Verified purchase

Date of experience: June 4, 2020

Thumbnail of user jerryi267
Jerry I.
4 reviews
0 helpful votes
  • Send Message
May 28th, 2020
Verified purchase

Date of experience: May 28, 2020

Thumbnail of user cherylf1089
Cheryl F.
1 review
0 helpful votes
  • Send Message
June 4th, 2020
Verified purchase

Date of experience: June 4, 2020

Thumbnail of user johnn3493
John N.
1 review
0 helpful votes
  • Send Message
August 1st, 2019
Verified purchase

Part worked great - thanks

Date of experience: August 1, 2019

Thumbnail of user stevene1094
Steven E.
1 review
0 helpful votes
  • Send Message
June 3rd, 2020
Verified purchase

Date of experience: June 3, 2020

Thumbnail of user haroldm672
Harold M.
1 review
0 helpful votes
  • Send Message
May 27th, 2020
Verified purchase

Date of experience: May 27, 2020

Thumbnail of user dianer2107
Diane R.
1 review
0 helpful votes
  • Send Message
June 2nd, 2020
Verified purchase

Date of experience: June 2, 2020

Thumbnail of user williamw4882
William W.
3 reviews
0 helpful votes
  • Send Message
August 9th, 2019
Verified purchase

Date of experience: August 9, 2019

Thumbnail of user jimh2172
Jim H.
1 review
0 helpful votes
  • Send Message
June 2nd, 2020
Verified purchase

Date of experience: June 2, 2020

Thumbnail of user allenv106
Allen V.
4 reviews
0 helpful votes
  • Send Message
May 27th, 2020
Verified purchase

Date of experience: May 27, 2020

Thumbnail of user jimm3188
jim m.
1 review
0 helpful votes
  • Send Message
May 26th, 2020
Verified purchase

Date of experience: May 26, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Genuine Replacement Parts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Genuine Replacement Parts?