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Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Date of experience: June 22, 2017
Date of experience: May 27, 2017
COULD NOT ASK FOR BETTER! TKS
Date of experience: January 31, 2017
Date of experience: April 5, 2018
Date of experience: June 23, 2018
First time buyer, we will see how it goes
Very satisfied, also ordered a part from Parts Select and will not use them next time. Order eventually received but little or no customer followup. Genuinereplacementparts much better!
Date of experience: September 3, 2020
The support folks at genuinereplacementparts.com did a good job following-up with the shipping issue when I reported to them the item has been sitting in a Pre-shipment state for 3 days per USPS tracking record. They speed it up for me. Hence I have received it in time. This controller board part has resolved my washer machine issues. Thanks a lot!
Date of experience: April 15, 2020
My washer pump went bad. I found genuinereplacementparts.com had the factory replacement unit and at a third less than I was quoted by my local appliance store. I told my independent appliance repairman about you and he said he'd be checking your site for his parts purchases. Thanks!
Date of experience: August 28, 2020
Excellent part availability, easy shopping interface.
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(update following delivery)
My package arrived earlier than expected, on a Saturday instead of Monday. The part was packaged well and securely.
After I received the part, the replacement was simple. My ice-maker works better than it has in years.
When I need more parts I'll check genuinereplacementparts.com first.
Date of experience: October 24, 2019
Everything went smoothly. Easy ordering, quick delivery. Received the brand new KitchenAid electric burner switch quickly. Installed the new switch and it works as expected. I would definitely order from genuinereplacementparts.com again.
Date of experience: October 22, 2019
I received the inner door plastic panel for my Maytag Neptune washer in perfect condition and on time. Very satisfied with my shopping experience. I would recommend genuinereplacementparts.com to anyone with no hesitations. They even sent me an email a couple days after I received it to make sure I got it! I am very happy I found this website. I now have a reliable source for all my appliance parts.
Date of experience: May 3, 2020
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Date of experience: February 18, 2023
Part I ordered was delivered a week later than originally stated when I placed my order. However, that is to be expected for ground shipping, and originally-stated date was really ambitious. GenuineReplacementParts kept me updated on the status of the delivery including notifying me of the change in delivery date. Part arrived and was exactly what I ordered. Overall good experience.
Date of experience: September 9, 2019
Very efficient transaction with the person on the "chat" line. She quickly took my order and double checked that I was ordering the correct parts. Unfortunately, FedEx is not the most efficient carrier. I live about 150 miles from where the parts originated and it took 5 days to receive them. Tracking them was entertaining, to say the least To see the packages moving by truck through two other states, only to end up at my local post office in the state of origin made me wonder why the order wasn't sent by USPS to begin with. I suppose this is a delivery contract/cost issue for genuinereplacementparts.com. Anyhow, parts received and installed but FedEx is anything but "express".
Date of experience: December 15, 2018
Fast, simple, accurate and easy to order and ship. Sounds like something easy to do but most companies can't or won't provide this customer service; genuine replacementparts does!
Great service and experience. I will definately keep genuinereplacementparts as my "go to" source for keeping my home up and running.
Date of experience: April 5, 2019
My dishwashers original utensil basket was broken and needed replacement. I looked at a number of websites and read the comments. genuinereplacementparts.com had the best price and the best ratings.
Delivery was supposed to be on Friday, but it arrived Monday.
Very happy with the new utensil basket!
Date of experience: August 1, 2020
Parts were exactly what I needed for a Dacor Range Hood that is very hard to find parts for. They were delivered on-time and in great condition. I'd definitely order parts from genuinereplacementparts.com again!
Date of experience: September 29, 2020
Very pleased with genuinereplacementparts.com. Pricing was the best on the web. Ordering was easy. The part was well packaged and hopefully will fit as well as it looks. Thank-you genuinereplacementparts.com.
Date of experience: September 19, 2020
The parts I ordered were OEM parts. I was very happy that I was shipped OEM parts and not substitute components. The parts were delivered on the date quoted. I will buy all of my future needs from genuinereplacementparts.com.
Date of experience: June 15, 2020
First time buyer. Pleasantly surprised with prices and overall buying experience of geuinereplacementparts. Parts for kenmore series 80 dryer look to be the exact replacement parts(have not installed, current motor still works but has stopped a couple times) shipping costs were very reasonable for standard shipping and were delivered in a timely manner no complaints there. Besides motor, I plan on replacing idler pully, drum rollers, and drive belt. Was about to replace my 25 year old washer dryer set with a Speed Queen set but to have a fix for less than 100 bucks, it didnt make economical sense. Hope all works out once I install everything. Thanks GRP.
Date of experience: October 7, 2020
It was simple quick and user friendly. Even though the shipping time to me had to increase due to the increase Christmas packaging shipments through UPS, genuinereplacementparts keep me inform of it's arrival date as the arrival time decrease from the original time stated. I was please with genuinereplacementparts and UPS.
Date of experience: December 22, 2018
Cons: The filter i received was not as good of quality as the one that came in the range. The one i replaced that came with the appliance was very sturdy and robust filter, thicker than the one i was sent. The one that came with the range even had what looks like a thin layer of charcoal inside the mesh to help hold down any grease odors. The one i received from genuinereplacementparts.com did fit as far as width and height wise, but it is a very thin flimsy little filter. It also has no charcoal and is a very thin fragile filter that doesn't appear will last long at all. In fact this one is no different and even looks just like the cheap aftermarket $6 dollar filters sold on Amazon and Ebay.
PROS: The website was easy to find what i need and shipping was really fast.
Date of experience: May 6, 2020
The replacement Ice Maker that I ordered was exactly what I needed. I had been delaying buying parts to fix my refrigerator but if I had known how easy getting the part was, I would have purchased it much sooner. THANKS Genuine Replacement Parts for helping me get my ice maker working again. I WILL be using genuinereplacementparts.com the next time I need to fix something in my home.
Date of experience: December 16, 2019
Easy to order, found the part specified for my washer model, shipment arrived well packed and undamaged, would definitely order from genuinereplacementparts again.
Date of experience: May 29, 2020
I have received my part early and I was able to get it replaced before the move in.
All good things, I will be using genuinereplacementparts.com again.
Date of experience: November 4, 2019
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
