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Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Website was user-friendly. Easy to find the part matching number on my broken part. Quick install and working perfectly. Delay in delivery was not fault of GRP as tracking showed delay was from CT to my home. This is the 4th part I've ordered for different issues with appliances and all have continued to work reliably. Saved plenty of money vs calling repair-person.
Date of experience: May 8, 2023
Had a problem of a persistent leak under the washing machine. Cleaned the drain holes in the door seal which helped the problem but did not completely cure it. Watched a few videos in YouTube to get an idea of what the door seal replacement involved. None exactly matched my washer. The replacement was fairly straight forward, except I have a stacking washer and dryer. The only tricky part was replacing the outer spring clamp securing the seal. The videos recommended buying special pliers to expand the spring. In my case the spring was longer than the maximum opening of the pliers. I was unable to put it back in place by myself. Once I enlisted the help of my neighbor, four hand got the clamp in place immediately.
The new seal was noticeably more pliable than the old one. There we no noticeable defects in the old seal, I guess with age (+/- 15 years) the rubber hardens and starts to leak.
Products used:
washer patrs
Date of experience: August 22, 2023
I ordered a replacement hose for my dishwasher. It turned out to be the wrong size / fit. I tried to return it and was told: " if you have ordered a part in error or no longer require
The part you purchased, we only request confirmation that your part is
In new and uninstalled condition to generate your return
Authorization. No photos would be required."
I confirmed this was the case and they referenced some fine print on their website and denied the return. Will never shop with GRP again.
Date of experience: June 16, 2023
Horrible service - and a rip off! Ordered a grill and grease pan that was supposed to be OEM. Sent me a refurbished grill that was powdered coated so many times that the grease pan did not fit. Then they claimed that was the wrong part. I paid $62 in shipping to send it back - they took over 3 weeks to supposedly inspect the returned part. Fortunately I took great pictures of the items and how they were packaged and shipped. I finally got a partial refund after no less than 25 emails... I was ripped off - they misrepresented the fact that these were OEM and it cost me! Never again - stay away!
Products used:
non - returned the bogus parts. Bought from another vendor and they fir perfectly.
Date of experience: April 14, 2022
Sold me a switch control advertised as OEM and did not stand behind the product. The manufacturer's OEM guarantee is 365 days. My switch worked less than 60 days. Phone support from supervisor Jonathan was rude and lacked any type of understanding and helpfulness. Instead of offering any help he decided it was easier to hang up on me!
Date of experience: December 17, 2019
I ordered an ice maker for my fridge. It came a day late, but no problem. We got it installed and it works perfectly. The part was pricey, but I think that's more of a manufacturer issue. I was glad they confirmed the model # before I placed the order. We are very please.
Date of experience: July 21, 2020
Use Amazon. They have a much better customer service division and return policy. After a lengthy back and forth via email they informed me they do not accept returns under $30. Which is fine if they would communicated that policy when make the purchase. Their website is very deceiving, they give the allusion they accept returns but you better read the fine print. Very misleading
Products used:
Overlay
Date of experience: February 22, 2022
This company provided me with the correct part I needed at the best price I found online. Shipping was fast and secure. My new fridge needed an extra glass shelf and now I'm good to go with a shelf delivered quickly and intact.
Products used:
Glass refrigerator shelf
Date of experience: August 29, 2021
We purchased a new replacement part for our refrigerator from Genuine Replacement Parts. After one year, the part failed. Although it was only a few days outside of the one year warranty, Genuine Replacement Parts would do NOTHING about it. Talk about terrible customer service. It all seems very shady. Save yourself a lot of headache and expense and order from another company!
Tip for consumers:
Terrible customer service
Date of experience: October 30, 2023
Refrigerator Crisper shelf had been cracked for about a year. Wife finally got frustrated; found OEM part in their inventory. Easy order; quick ship for $6.99. Arrived as promised and easy install.
Happy wife means happy life...
Date of experience: October 21, 2020
This company is a rip-off. They sent me the wrong part and now they are saying that they won't change it or refund my money because the part is now considered used. I have not even taken the plastic off the part, because I could see that the connecting strip is not the right size,. They tell you that the part will fit your appliance and then blame you if it doesn't and will not take a return or give you your money back.
Products used:
Part did not fit
Date of experience: December 19, 2023
Received a broken part I bought for a fridge only way to communicate is thru email no reply and no contact number or anyone to talk about how to fix the issue so have to take a loss pissed off please don't buy from here I wish there was a 0 rank
Date of experience: October 22, 2017
I ordered a part that their website said it was in stock. I never received the part nor an explanation why I didn't receive it. I submitted an inquiry and they told me that to part was out of stock. I guess they wold not have contacted me to let me know. Now I'm waiting on a refund. Beware, they will just take your money and never send the items that you order.
Date of experience: January 14, 2021
Clothes dryer had been noisy for some time before it stopped spinning altogether. Expected a broken belt, but found it needed a tension roller. GRP showed me which one matched my model number and had helpful video on installation. I had my dryer up and running again in less than a week.
Date of experience: May 23, 2023
My order was shipped with a single layer of packing paper and flush to the sides of the box. If this part was packed with bubble wrap and a larger box, it may have prevented damages during transit. With that said, I am waiting to receive undamaged product or a refund.
Date of experience: July 15, 2020
My part is a WEEK late at this point. When I spoke to support all they will "commit" to is that I SHOULD get an email with my tracking number "within 48 hours." Maybe. If I don't, I should call them back to see what when wrong. Then, they TRY to ship on the next business day but that's not guaranteed either. When it might arrive is anyones guess, it seems. What a joke. Use another service.
Date of experience: May 6, 2022
I ordered a part based on the website mapping for my model number. It turned out to be the wrong part. I was informed that I "got what I ordered" and so I went about the return process, which included shipping back the product at my own expense. They received my part back 2 months ago per FED EX. After multiple emails and phone calls I am still to receive a response from the returns department, much less a refund for my overpriced part.
Date of experience: August 6, 2020
This is the second time I've used the Genuine Replacement Part's website. They are fantastic. I've recently received (only 5 days to receive parts) parts for my clothes dryer. Within 30 minutes, my cousin had the parts installed and I was able to do my laundry. The first time I used them was for a vegetable pan with glass shelf for my refrigerator. Both orders came in promptly and as ordered! In fact, the vegetable pan's arrival was delayed by UPS for two days and GRP contacted me immediately to let me know that it was going to be delayed. I can't get that kind of service from local companies!
The key to a successful experience is to have your make and model numbers handy while ordering and double checking the order before finalizing. I take my time and it's been right each time, completely on point!
I would recommend this website in a heartbeat.
Date of experience: September 2, 2020
I looked up the part number on 3 different web sites. When all three numbers matched I was sure I had the part number I needed.
Genuine Replacement Parts had the best price, they accepted PayPal and the part arrived 4 days later USPS. Part matched the old one perfectly. 45 minutes later my dishwasher was back together and working perfectly. I am 100% satisfied and I would gladly use them again.
Date of experience: April 9, 2020
The part arrived broken because there wasn't enough padding in the box. The part was able to bounce around inside and broke off chunks of plastic and bent the electrical connectors. Instead of immediately sending a replacement, they made me go through their claims process. Now it looks like the part is out of stock and who knows when I'll get the replacement.
Products used:
Dishwasher replacement parts if the damaged one ever gets replaced.
Date of experience: February 10, 2022
Ordered a part, confirming on the phone, then received the wrong needed part. They refused any responsibly so I was told full refund if I in original box and not used. It cost me $45 just send it back which I did in two days. It then took them over 30 days to refund me, and then shorted me $17 for my refund. When I called her email, nobody returned your call or email and the customer service is horrible horrible.!
Products used:
None
Date of experience: June 5, 2023
Horrible service! As a result of their inaccurate website description, I ordered the wrong part. While I was willing to accept some responsibility, GRP wasn't willing to accept any and absolutely refused to compromise or help in any way. Nevermind the fact that I now do not have an oven to cook Thanksgiving dinner!
Tip for consumers:
They give vague, incomplete, and inaccurate descriptions of their products and will not accept responsibility for it.
Products used:
None
Date of experience: November 23, 2022
We keep our old Maytag fridge in the garage to minimize shopping. Two months ago it just stopped cooling. We were just going to junk it, and started shopping for a used one, but decided to research fixing this one.
We did some troubleshooting and found it might be the run capacitor. Ordered it from Genuine Replacement Parts for about $40 (including shipping).
We ordered it 5 days ago and got it yesterday. They had emailed a couple times for confirmation, and to let us know to contact them if we had questions about installation.
It worked! That saved us at least $250 for a used fridge.
Products used:
Run capacitor
Date of experience: July 24, 2021
The Customer Support Team is responsive and professional! When I contacted them that the order I had placed was lost, they immediately responded and sent the replacement item to me. It arrived within a couple days. I am very pleased
Date of experience: May 22, 2020
Needed a new front control panel for my refrigerator that had the buttons to select ice and water.
Found Genuine Replacement Parts pricing was very competitive for the part I needed. It came on the day promised. Box was beat up by FedEx, but there was adequate packing and no damage.
Part was OEM and fit correctly. Functions correctly now and minimum work to install the pane.
Date of experience: August 9, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
