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Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
They were the least expensive and the fastest. (Fast, in that other places were saying a week or more. These guys it was 1-2 days. I thought they must be local but they aren't. They just do fast delivery.) So a good place to get parts.
Date of experience: November 18, 2020
Having confirmed the part # of the required cooktop in multiple ways, I placed the order with relative confidence. Delivery was quoted as two days via standard ground transport, and the item arrived on time as promised. It was an exact match for the original part.
Date of experience: May 21, 2023
I would rate this company a OOO one of the worse company's i have ever ordered from, Ordered a part for my dryer, fell apart with in two weeks, they never replaced it! Nor did they get back to me, I sent 10 pictures and wrote them daily and still nothing. Went to another company replaced the part for a fraction of the price. I'm hoping this company goes out of business. I'm reporting this to Facebook, BBB, and rip off.
Date of experience: April 11, 2017
One of the worst buying experiences I have had. Part number listed on website was not what I received and company will not admit fault and shift fault to the buyer saying that I bought the wrong product. Ended up having to pay for return shipping because I am tired of trying to argue with them via email. Also tried to tell me the part I wanted would not work for the the appliance I had (not true - bought the part from Amazon and it works great).
Would not buy from ever again.
Date of experience: December 3, 2019
They took my money the day I ordered my part. I order a part but I had to email them that I had not got a email of shipment. Now I get emails from the company and usps has been so exciting and ridiculous to the point I wish I had just waited.
Tip for consumers:
Do not confront them, they will haunt you with emails. Just wait and hope they someday get to you.
Products used:
Gasket.
Date of experience: March 12, 2021
Parts sent in generic mailing bags. All bags inside kept, unopened. Was told I cannot return unused unopened parts because I can't mail them back in the original bag. When you open those lightweight generic bags, they are done. They aren't meant to be reused. Scam to prevent returns. Look elsewhere.
Products used:
None
Date of experience: September 7, 2023
I bought a part for my mothers oven and they sent me the wrong part. It was too wide and not long enough. Then when I tried to return it for my refund they wouldn't give me a full refund wouldn't give me a shipping label. Altogether I would have been getting only a third of my money back. On top of that they tried to procrastinate and prolong my return so my sixty days would time out. Not trying to sound like a Karen here, but if you wanna save yourself the hassle and money just go to Sears or something.
Tip for consumers:
Don’t use this site.
Products used:
Outside oven door panel
Date of experience: April 19, 2022
I ordered an ice maker for a Bosh fridge & they sent the wrong part. I had to pay to send back & they charged $17 restocking fee. I will never use them again! They asked for pics & would review & respond but after the review, it would take a week to get the correct part. I didn't have 2 or 3 weeks to wait, so I ordered from another company.
Date of experience: November 26, 2019
The Maytag Genuine Washer Lid arrived the very next day. I was pleasantly surprised. The product arrived before I made arrangement for the authorized Maytag Repairman. However, I was able to access a YouTube demonstration video providing adequate instructions for me to install the lid on my own. I was able to do my laundry that weekend. Waiting for the repairman could take several days.
Tip for consumers:
Excellent customer service for a first time visitor to the site. And I didn't have to establish membership to order the part.
Products used:
Replacement of Maytag washer lid
Date of experience: September 30, 2022
Ordered the dishwasher part. I received several status communications while waiting for the part. Delivered in only 3 days! Part was double boxed and arrived in perfect condition. Very happy with the entire process.
Date of experience: February 13, 2023
I ordered pump water for Maytag washer. I placed an order on Thursday evening, it came on Sunday! Even though it was a New Year. Price was okay. For sure I will use this company in the future. Placing order was super easy.
Date of experience: January 3, 2022
We ordered 2 of the same item, and ended up only needing one. The company immediately responded to my email. They checked our order for clarification and immediately refunded us the amount charged for the second item. They were thorough, fast and courteous! 10 out of 5 stars!
Date of experience: June 13, 2020
My ice dispenser quit working and I wanted to fix it myself instead of paying a million dollars for a part that cost less that $50 including shipping. I found this website and have it bookmarked. I will come back here if I ever need anything else. Great range of products and fast shipping!
Date of experience: June 23, 2023
We received our order in a timely manner. When ordering I checked and double checked the Model number. The dryer model has 5 pulleys. Our order included only four. I ended up having to leave one orignal pulley. Not sure what happened. But it drops my review from a 5 to a 3 Stars.
Date of experience: November 11, 2022
I received the wrong part even though the model number to my dishwasher was given correctly. No big deal, I returned it. That's when the problem started. I received an email (you can't ever reach them by phone) that my $289 refund was denied because it wasn't returned in the manufacturer's box. I received it in a plain cardboard box, wrapped in a plastic bag. I responded by letting them know this. They state their distributor told them otherwise, therefore no refund. So they now have the wrong part and my money and if I want wrong part back, it costs $10. I filed a complaint with PayPal. Now they're claiming the part was used. I'm sure it is since it was not in the manufacturer's box. The part was so completely different that my husband didn't even attempt to install it. Horrible customer service. Very upsetting. I feel like I'm the bad guy. If I could give no stars, I would.
Tip for consumers:
Don’t ever expect to be able to speak to a person “due to high call volume”
Products used:
Dishwasher control panel
Date of experience: March 25, 2021
My experience with Dappz was similar. I purchased a part for my Samsung washing machine. The web site showed several in stock. I placed my order and paid through PayPal. I was told that my order would arrive on 12/22/16. I received nothing.
On 12/23/2016 I received a refund notification from PayPal. I have yet to receive communication from Dappz regarding the order. I went to the web-site to look it up but it says there is no record of past orders. I have an order number, confirmation of my order, and received a refund. Hmm?
While on the website, I noticed that PayPal is no longer listed as a payment option. PayPal probably dropped them due to their shady shenanigans. I placed a new order with a reputable company. Unfortunately, me and my kids will spend Christmas at the laundry mat so that we have clean clothes for work and school.
Date of experience: December 24, 2016
Received part promptly, well protected to avoid possible damage. The glass shelving had 2 part, one stationary and one that slides. The glass in the sliding part was not completely in alignment. Poor quality control. Fortunately I was able to slide glass into its proper place with out incurring damage.
Date of experience: December 5, 2022
Was waiting on 2 different scheduled repairmen that never showed. Kenmore was 40% more on parts with a 7-10 day wait on delivery. I ordered with GRP. Saved enough to order an extra part & received delivery in 2 days. Best site for appliance parts I have found
Date of experience: April 5, 2023
I was able to order the washing machine part, receive it within three days (over the weekend), and easily pop it into place after cleaning out the machine. A perfect fit; nut the exact length, agitator sleeve slipped into place easily with an accurate fit.
Date of experience: January 30, 2023
I purchased a pair of drawer rails to repair my broken ones for my refrigerator two weeks ago. The item description on their website says," both rails (left and right)...", when I got the package, I was happily cleaning out my stuff on those two shelves so that I can put the rails in. When I opened the package, I only got the right rail, no left rail. So I emailed them. They told me the description on their website is wrong (like it is my fault, not theirs), so I can either buy the left rail from them or return the whole thing to them. Unbelievable.
Date of experience: October 16, 2018
The part arrived broken, but it was merely a chipped corner which had no bearing on the functionality of the part itself. I'd suggest better packing as it appears to have been broken during shipment as I noticed the broken pieces present in the box.
Date of experience: August 17, 2020
I used their web interface to find a replacement part for a specific
Dishwasher model. The site suggested the wrong part. They sent
That part, invoicing as the requested part. It has been a nightmare
Getting their support to acknowledge any problem or send an RMA.
They say I will need to pay for the shipping to resolve their mistake.
Tip for consumers:
Be very careful ordering from this company. Their website has errors and they seem unwilling to acknowledge or correct the problems.
Products used:
replacement drain pump for a dishwasher
Date of experience: November 12, 2021
Really happy with the glass replacement microwave tray that was ordered. I used the website to help identify the right part. I was a bit nervous because there wasn't a photo, but it arrived quickly and was the exact part I needed. Competitive price compared to other purchase options. Very happy with this purchase and delivery.
Date of experience: March 27, 2022
Placed a order with them because the part would be delivered before a weekend.
I then get a email saying the part will be delayed for 3 more days. Tried calling and pay for expedited shipping, no can do. BE careful- they will bait you with shipping!
Date of experience: September 19, 2019
Ordered a freezer door handle was the wrong one returned it the next day had to pay for shipping back. Then was only refunded 55.00 ot of 67.00 un beleivevable and it took almast a month to get my money back never order from them. I will stick with repair clinic online. Customer services was terrible
Date of experience: June 12, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
