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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Ordering was easy, delivery was quick, and I got the right parts for the repair. My wife is glad to have her washing machine back again.
Date of experience: May 25, 2023
Horrible customer service.
First contact knows nothing about replacement parts.
Constantly referred to jonathan a service manager.
5 messages in 30 days never a call back
Date of experience: October 7, 2020
Website was very easy to use and user friendly after looking at a few others. Genuine Replacement Parts has great service, parts and price! Highly recommended.
Date of experience: November 16, 2022
I ordered a lid switch assembly for my Maytag Electric Washing Machine and when I received the order, I received an LG gas valve assembly. When I called about the issue, I was told there was nothing they could do about sending me the correct part until I sent photos of what I had received. I'm still waitingbto hesr from them even after submitting the requested photos.
Date of experience: January 15, 2021
I found the part I needed and ordered the part because the shipping was to arrive in 3 days. It was not even shipped out for 3 days. There were other websites that had the item cheaper but delivery was 6 days. I bought the part at Genuine Replacement Parts and 3 days later received a email that it was finally shipped. Delivery total 8-9 day maybe? I would NOT RECOMMEND THIS SITE. NO DRYER for over a week.
Tip for consumers:
DO NOT BELIEVE SHIPPING TIMES
Products used:
Dryer Part
Date of experience: September 3, 2021
If I could leave a 0 star review, I would. The part I shipped came broken. Ok, that's a bummer but things happen. How they've chosen to handle making the situation right is beyond me. They require a plethora of information in order to "open a return on my behalf". Ok, its a pain but I got them all of the pictures and information they required. After that, they've continued to jack me around. Its been 7-8 emails of back and forth from multiple different people asking the same questions, be answering and then someone else obviously not having the info taking me down a different path. I find out after a week of back and forth that the return processing will take 75-180 days? They then tell me that even though I've sent them pictures they need the part back. This is after they said they're processing the return. Well, after I as told everything was good, I threw the broken part away. Now they are refusing to issue me a refund or even a replacement part. When I contact them, all I get is scripted responses copied from the last upset customer. Keep in mind this is for a $25 part. Why, when I contact you about a broken part can't you just ask me for pictures and send me a return label and be done with it? Why has this taken over a week of nonsense and now im screwed? I thought i was doing the right thing by going with a smaller company but should have just bought on amazon. Keep in mind this is for a $25 part.
Date of experience: March 31, 2022
BEWARE before you buy! If for any reason you have to return a part, other than it was their mistake, you'll end up paying a lot more than you thought for a return. I bought a part for $110.89 + $6.99 shipping + $8.59 tax = $126.47. It cost me $39.46 to return the package. I was bound by their policy which required a tracking number, or you would be responsible if it was lost. That ruled out RTS (Return to Sender if you don't open the package.) I could have done RTS because I tried canceling it before it shipped and I never opened or defaced the package. So, you better follow their rules. Money is tight during this pandemic. We live on my husband's meager social security. I asked if they could at least refund part of the shipping cost as a gesture of kindness during these times. They told me it cost them a lot more for the shipping than what they had charged me. I found that very hard to believe. Should have never asked. I finally got my refund which was less than the actual price of the part - $109.89! Do the math: $165.93 - $109.48 = $56.45. It cost me $56.45 just to "not do" business with them.
Date of experience: July 28, 2020
I did receive my oven replacement part and it fit perfectly. Fast shipping and good price. Thank you!
Date of experience: April 3, 2023
Insanely fast 2 day shipping. Right part. Genuine LG dishwasher motor. Cheaper than Amazon knockoff part. Thank you.
Date of experience: March 18, 2023
Wow Ordered OEM Washer parts late afternoon, GOT THEM NEXT DAY AFTERNOON from Washington 1000 miles away. FIXED LEAKING WASHER WITH YOUR PARTS OUR FAMILY IS GRATEFUL! Chatted with helpful customer service few weeks ago to confirm model number. Ordered parts this week when there was time to fix washer. AMAZING SERVICE! Thank you!
Date of experience: July 17, 2020
Item arrived quickly after ordering online. Haven't had time to install it yet. Hoping it will fit fine.
Date of experience: June 13, 2023
Easily found replacement parts for two older appliances and received them quickly in just two days. Thank you!
Date of experience: February 28, 2023
I received the wrong part hat spend a 1/2 A-day on a computer to send it back it's ridiculous If you could please send me the right one model number 800ESXL express so maker And I will change the review
Date of experience: June 6, 2020
I ordered a water filter mount for my refrigerator and it took almost a week to get to me because my unit number got omitted from the shipment, even though it clearly showed on the invoice. Upon opening the box, immediately realized it was the wrong part. Somehow a single letter in the model number had been changed from my order to the actual invoice so the housing I got would not fit my fridge. I immediately emailed them to see about an exchange. They replied and informed me they don't do exchanges. That I would have to send the wrong one back, at my expense, and process an order for another one. Meaning I would have to ultimately have to pay over $25 in shipping for a $50 part. Unacceptable! The most amazing thing is how worried they were that I return the part in the undamaged original shippers box!
As it stands now I just paid $12 in shipping to return the housing on top of the original $8 I paid to begin with. So I am out $20 in shipping for nothing. I sent the tracking number to them and Angie replied telling me that they will inspect the part upon its arrival and from there it will take 10-15 days to process my refund, provided the item passes inspection. I never even opened the plastic packaging so I don't see why it wouldn't, but who knows. Either way I will purchase the product elsewhere now.
Date of experience: January 22, 2020
General spare parts and accessories is a scam! Owner doesn't stand behind his word and tries to extort additional shipping charges. Not a reputable business!
Products used:
Never received order
Date of experience: November 15, 2022
Ordered the inlet valve for my Kenmore washer. It arrived in 2 days, just as estimated. I installed the valve - Perfect fit and works perfectly!
Date of experience: May 4, 2023
OK so we write reviews when bad things happen, Well, how about paying the price listed for a part online, getting a receipt, and confirmation of payment and scheduled delivery and then getting a call the day the part is supposed to arrive saying you need to pay them a "core deposit" of 60 for the part in order for the delivery to happen, who does that after the sale! IF they would have required the deposit up front I would have paid, instead it was a phone call with no email backing asking for money, STUPID PEOPLE, STUPID COMPANY!
Date of experience: August 14, 2015
Sent half an order, a day late and then I had to investigate for them to let me know the rest would be out to me about a week later! Then said it was my fault! Won't spend a cent here again! Ever!
Date of experience: December 4, 2020
I received the rack earlier than expected. It was exactly as described and was what I needed. Thank you, Genuine Replacement Parts, for making my life easier again. My dishwasher is good to go again.
Date of experience: July 14, 2020
Dishwasher door latch with switches just put loosely in a box no paper or protective packaging. Returned because I ordered one without a handle. Returns a bit of a hassle.
Date of experience: February 24, 2021
I ordered the correct part number, but they sent the wrong part. I have provided the oven model and serial numbers, pictures of the wrong part received, pictures of the broken part, picture of a page from the manual that came with the stove with the correct part number and a picture of the packing slip with the wrong part number. They still refuse to send the correct part number now unless I contact the manufacturer and have them confirm the correct part number. Definitely NOT A REPUTABLE company as far as I am concerned!
Products used:
Couldn't use there product. they sernt the wrong part and are refusing to send the correct part.
Date of experience: October 19, 2022
I ordered my wash machine part online from GRP's website and everything went smoothly until I tried to check the status of the part 2 days after order. They were not able to offer any update as to where the part was only that is was still being processed. I sent several emails trying to determine the status of my order but to no avail and system only showed still PROCESSING order. I ordered the same part from another supplier and order was filled same day and tracking number issued. I sent email to GRP on 6th day requesting my order be cancelled and later that day I received a email from GRP stating order had been sent so could not cancel it that's it. Order received that day and system still showed it as being processed. They told me I could return for a refund if I wanted... needless to say this was my first ordering experience with GRP and will be my last. Oh ya paid extra for expedited two day shipping but customer service indicated they do not offer this service and could refund my additional shipping charges. Customer service was a complete failure in this case. Guessing the treatment I received is not the norm or they would be out of business with this kind of customer service. A gentleman did finally call but only offer up a apology.
Tip for consumers:
Lower your expectations
Products used:
Wash machine parts
Date of experience: February 22, 2021
The title says it all... and the item was well packaged. Easy to find product on website and clear descriptions.
Products used:
motherboard
Date of experience: February 8, 2024
Large inventory online, but that doesn't help when they send you the wrong item and refuse to provide a refund unless you pay to ship back the return item. Order at your own risk.
Date of experience: July 29, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
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