- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
This company does not typically respond to reviews
73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I could not believe when I saw the package had arrived. Extremely fast delivery and reasonable price.
Date of experience: April 8, 2023
Item was received as scheduled and packaged in good condition.
Frame was exact replacement for broken part.
Date of experience: March 26, 2023
Largest and best selection of quality parts. Very reasonable prices and fast delivery. Highly recommend this company
Date of experience: July 29, 2023
Fantastic people to deal with, Got the part to me in record breaking time, best price,Highly recommend.
Date of experience: January 22, 2023
Prompt delivery, exact part required, gods price. Completely satisfied - installed part and it repaired my washing machine.
Date of experience: April 12, 2023
The whole process from ordering, paying and receiving the product was
Excellent, thank you for your service.
Date of experience: March 7, 2023
Recommend them for product performance. Only concern was length of time to get product after thought paid extra for quicker delivery. But works great.
Date of experience: May 15, 2021
Yes, we received our order within a few days, and to our delight, the shelves fil our refrigerator door perfectly. Thank you so much
Date of experience: March 31, 2023
Exact part I needed for my fridge. Arrived in a fast timely manner and well packaged. Excellent customer service and thanks for following up.
Date of experience: May 3, 2023
Outstanding for a first time user of your site. The information required
Was simple and easy to understand, which made for a enjoyable experience.
Date of experience: February 12, 2023
Fit perfect and saved me money from buying a new dryer. Watching a YouTube video and then buying the right part was helpful
Products used:
Temperature gauge
Date of experience: February 17, 2024
Errible On-Line Experience
- No confirmation of order
- Should have shipped Monday - has it shipped? - Now day #3
- Credit card charged
- Fulfillment Center (phone Rep) says GRP does not confirm orders or send email when shipped and does not send tracking information
- Seems like I am dealing with a person working in their garage?
Date of experience: August 19, 2020
DO NOT BY ANY MEANS DO BUSINESS WITH THESE PEOPLE! I ordered a new OEM replacement compressor for my fridge and got a piece of junk that did not work. 2 different techs tried to install it and said it was a defective part. It looked like a used, returned part. Their customer service is a joke. They never answer or return their phone calls. They refuse to give a proper refund so now I'm gonna have to report them to the BBB and take other legal action to get my money back. I've read similar reviews about them on other sites so I'm sure this is the norm for them. HORRIBLE EXPERIENCE and a waste of time!
Date of experience: April 17, 2019
Purchased a lower tray for my Frigidaire dishwasher. Fast service and good quality but wrong colour. Not sure who's fault it is. Will send it back for an exchange.
Products used:
Dishwasher tray
Date of experience: January 26, 2022
Not having ordered before I was not aware of the return policy in VERY FINE print and with the high cost of things nowadays you would think they would have let me return the wrong part. But NO that's money on their pocket and they aren't out anything! Make sure you read FINE details because they will not return or replace under 30 dollars even if it's over 30 dollars after tax and shipping is added. Lesson learned! DO NOT ORDER FROM THIS COMPANY!
Tip for consumers:
Don’t buy from this company
Products used:
Ice maker part
Date of experience: May 18, 2022
I am not happy with this company. I will not be using them again. When I went to check out, it said delivered by Thursday (see pic), but then they back out of this later by saying on ANOTHER part of this website, could take much longer. So how are we to depend on and trust the company to ship it out anytime soon and receive it soon enough to do anything! DO NOT DO BUSINESS WITH THEM!
Date of experience: December 2, 2020
I will NEVER purchase from this company again. Their return policy is bogus and they do not follow it. Sent me an LG part to my Kenmore fridge and can't send me a free label.
Date of experience: March 19, 2020
I ordered a drain pump for my washer and it was easy and my part was supposed to be delivered on a Friday and Fedex said no Monday and GRP emailed me apologizing for fedex.
I did recieve the part on Saturday so it was all good.
Date of experience: November 25, 2020
I found the exact bulb for our older Jenn-Air oven here. It was at a good price, in stock and received it in about three days.
Thank You!
Date of experience: July 1, 2023
I ordered a replacement icemaker for an old Maytag refrigerator. It was delivered as promised, fit and worked. I do not know how it could have been better.
Date of experience: May 6, 2020
I ordered my part to get my oven working and it said it will arrive by a certain date. The day before I still had no tracking. Tried to call > No answer. Tried to live chat > not available. Emailed customer service that morning. Received an email that someone would get back to me shortly. No one ever responded. The "supposed" day of arrival, I requested a cancellation. Not over the phone > still no answer. Not over chat > still not working (during their business hours), but over email. I received 2 emails confirming cancellation. Called the following day to check on my refund. Someone answered the phone! Guess what. My item was arriving that day. But, I had already expedited shipped a new one from Amazon, because of this awful customer service. So, how do I return? Well, they keep the $7.99 shipping to arrive late to me (never got a shipping email), then they make me pay to ship back (promised a pre paid label, but sent me nothing), plus charge me a restocking fee. Basically the cost of the item... or more! This is the worst customer service I've had in a long time. Wish I would of read the reviews before falling down this rabbit hole. Their ship dates are a lie to get you to buy through them. They catch people in a time of need and then do not fulfill their promises, or help you out at all. If someone would have said it was arriving a day late, then I wouldn't have ordered a new part. We cook everyday and I need to get my oven working. Good customer service could have saved this whole deal.
Date of experience: March 22, 2019
Easy to install - all worked perfectly, I had the dish washer for some time now - works great but the front panel got the wear so the new one just make it like new.
Date of experience: December 2, 2020
Part, gasket, came with several kinks in it (bent). Doesn't fit good because of it.couldn't get the kinks out.
Date of experience: June 21, 2023
I placed my order late in the evening and the parts arrived in two days! Site was very easy to use and check out was a breeze.
Date of experience: March 16, 2024
I easily found the exact part I needed for my dishwasher. It was delivered quickly and fit. I will use this company again.
Products used:
Dishwasher silverware basket
Date of experience: September 7, 2023
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
