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    Genuine Replacement Parts

Genuine Replacement Parts

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Overview

Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.

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Positive reviews (last 12 months): 66%
Positive
33
Neutral
2
Negative
15
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73,620 reviews

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How would you rate Genuine Replacement Parts?
Top Positive Review

“The only place to get quality replacement parts for your appliances at an extremely reasonable price”

Bill M.
6/18/24

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

Date of experience: 6/17/24
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Top Critical Review

“No accountability, unapologetic”

MIchael O.
10/4/24

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725

Date of experience: 10/4/24
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Reviews (10,743)

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Reviews that mention popular keywords

model number (231) replacement parts (328) customer service (263) right part (137) part number (125) return policy (70) restocking fee (63) return label (15)
Thumbnail of user analizab2
California
1 review
1 helpful vote
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January 25th, 2020

I ordered refrigerator shelve glass 27.5 x 15 inches. They delivered 30 x15 in. They require documents including serial number, MN etc to resolve the issue. I cant understand if they advertise the measurement and not deliver the exact item.

Date of experience: January 25, 2020

Thumbnail of user josephi525
Arizona
2 reviews
0 helpful votes
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July 14th, 2023
Verified purchase

We are performing a upgrade of our kitchen and don't plan to replace all of the appliances. The refrigerator and range will be costly enough. I found that the dishwasher front panel and handle could be replaced easily with stainless steel. I found Genuine Replacement Parts on the internet and purchased the parts. Saved hundreds of dollars by not replacing the dishwasher. The site seems to have replacement parts for all appliances and it's easy and quick to use. Wish I found it sooner. Definitely recommended.

Tip for consumers:
Very Satisfied

Products used:
Dishwasher front and handle (stainless steel)

Service
Value
Shipping
Quality

Date of experience: July 14, 2023

Thumbnail of user stanw140
Kansas
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

After receiving a temperature sensor for my refrigerator from Genuine Replacement Parts I found the connector was wrong for my fridge. I have since found that there were two temp sensors listed and I ordered the wrong one. The part I ordered cost $21 plus some change. In my attempt to send the wrong part back I found from one of their representatives that their return policy was clear that they do not allow returns on items costing less than $30. That information is not shown in their Terms & Conditions page which pops up in the ordering process. To find that limitation one needs to click on a different page reflecting the details of their return policy.

I do not know if they are above board on other aspects of their business. I am not willing to find out.

Products used:
There was no refund on the item I purchased from them.

Date of experience: April 12, 2023

Thumbnail of user blaket48
Oregon
1 review
3 helpful votes
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February 23rd, 2021
Verified purchase

So I purchased tonight on their website and let me tell you this the most ridiculous experience. I order to part from them for my fridge they have no photos no assistance so better hope you know EXACTLY what you need. I ordered my part they canceled it due to "fraud". So I reordered it and when it arrives they send me the wrong part. I contacted customer service and they said by the time I get my return with all their fees it's going to cost me 2/3 of the price I pay. That I would be better off selling it on ebay! This is absolutely ridiculous! I will NEVER come back to this site. Worthless.

Tip for consumers:
Know your exact part number, exact thing you need. DONT need a return.

Products used:
Part for my whirlpool fridge

Service
Value
Shipping
Returns
Quality

Date of experience: February 23, 2021

Thumbnail of user joef680
Massachusetts
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

I trusted GRP when I was searching for a replacement for my Maytag ice maker that was dripping water. It looks like they got it right; it fit perfectly and seems to be working fine. It was unclear exactly when I would receive the part. It says 3 day shipping, but it took about a week to process. Got it in about a week and a half. Still not bad.

Date of experience: January 16, 2021

Thumbnail of user powerspvteye
Colorado
1 review
1 helpful vote
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August 7th, 2023
Verified purchase

I am a disabled vet on a fixed income and found genuine and research on how to repair my washer. Entered in the model number and the part I needed came up so I ordered it. It's a control panel and literally plugs into the washer. Not even "installed". Come to find out after emailing customer service, it was the wrong part, which they are not responsible for and must not be responsible for their website bringing up the wrong part as well. After several emails, they will NOT take the part back and refund me my $220.56. Washer is not fixed and I'm out $220.56 when I had faith in getting the correct part from their website.

They wouldn't even do 1/2 a refund or anything. I don't think this is very good customer service or return policy for a business taking advantage of a disabled vet on a fixed income. Must not be an American company.

Date of experience: August 7, 2023

Thumbnail of user juliusp33
California
1 review
7 helpful votes
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September 22nd, 2020

According to GRP, "They have redesigned this part, so it does look different, but it is correct according to Electrolux."

It is not correct per my appliance and they will not accept a return/refund because, "it looks like this item is not eligible for a return since we do not process returns under $30.00."

WTF!
That means they can always ship to you the wrong part when its under $30 and you can't do anything about it. You will be out $30, and they just made a profit!

Date of experience: September 22, 2020

Thumbnail of user kyleh163
Indiana
1 review
1 helpful vote
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October 29th, 2019

Order a part for my stove. Their website stated it would be delivered on a Friday which was quicker then anyone else, and for that reason I purchased their product. The package was not received till the following Monday. To add to that they sent me the wrong part number. I emailed them and started following the process to get correct parts. They have not emailed me or told me what is going on. Do not order from this company. Waste of time and horrible service.

Date of experience: October 29, 2019

Thumbnail of user jackc102
Jack C. – Genuine Replacement Parts Rep

Hi,
I'm sorry to hear you may have received the incorrect part. Please give us a call at 877-968-4335 so we can try to sort this out for you.

Thank you,

Thumbnail of user krystai
Ohio
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

I ordered my product on a Sunday and it was supposed to be delivered on Tuesday. The company emailed me right away to let me know there was a slight delay, and I received my product on Wednesday. Even though shipping was a bit delayed, it didn't bother me much because I had the information. Just a wonderful element of customer service that you don't see much anymore. I will purchase from GRP in the future!

Date of experience: September 21, 2022

Thumbnail of user joes1596
Florida
1 review
1 helpful vote
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November 14th, 2020

I purchased a bin and frame for my KitchenAid refrigerator. The parts arrived very quickly but they did not fit. The customer support spokesperson claimed that they had shipped the part I ordered, However, they still advertise those parts as the "genuine parts" for my refrigerator's model number. I did open the boxes to check the fit of the parts but pack them back in the same boxes and packing materials that I received them. READ THE FINE PRINT, if you open the package they may charge you a restocking fee. You have to pay for the return shipping fees which amounted to ~35% of the value of the wrong parts. I paid $161.65 and was refunded $142.78. Which meant they did not reimburse the taxes or the shipping I paid. I had to call several times to get ~50% of my money back This is one of the worst companies I ever deal with. Their costumer support sucks. I will never buy from them again.

Date of experience: November 14, 2020

Thumbnail of user kim.stidham
California
1 review
2 helpful votes
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September 25th, 2023

I ordered a part for refrigerator. It arrived in a timely manner but the part was sticking out of of the side of the box - damaged. On chat I was told to send pictures. They kept saying they could not open. I sent in multiple formats. Finally I told them to send a ship label and I will return it so you can see for first hand. They said "no". GRP refuses to refund my $58. That's weird! I guess this is not a reputable company. DO NOT BUY FROM THIS COMPANY

Tip for consumers:
I am disappointed and mad that I got ripped off

Products used:
Refrig door part. damaged in shipping and they will not provide refund or replacement. Purchase part from another company and it arrived in perfect condition. This company is NOT reputable.

Service
Value
Shipping
Returns
Quality

Date of experience: September 25, 2023

Thumbnail of user deand144
North Carolina
1 review
0 helpful votes
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May 27th, 2020

I ordered a part for my refrigerator. I ordered from Genuine Replacement parts because they stated a 2 day shipping time. It ended up being 4 days as instead of shipping with Fedex or UPS as their website clearly stated they shipped regular USPS. I felt they misrepresented their shipping time for a part I needed desperately. The customer service rep I spoke to was no help. Saying they had now way to provide expedited shipping so their order confirmation from my web order was clearly a lie. Beware using this company if timing is critical.

Date of experience: May 27, 2020

Thumbnail of user christinaw760
California
1 review
0 helpful votes
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September 9th, 2022

Received wrong part contacted customer service and was told unable to return for the correct replacement part. Customer service not willing to help. Will never buy from this site. Sears direct parts best support overall

Date of experience: September 9, 2022

Thumbnail of user marcusb274
Wisconsin
1 review
0 helpful votes
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April 18th, 2021

Needed a microwave turntable plate because my son accidently broke ours. Quick and easy experience to shop the website. Found the exact replacement part. Not to expensive. Shipped directly to me and in a reasonable amount of time. Hopefully I don't need to do this again but if I do - this is exactly the site I'd shop at.

Products used:
microwave turntable plate

Service
Value
Shipping
Quality

Date of experience: April 17, 2021

Thumbnail of user arnoldi5
Georgia
1 review
3 helpful votes
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September 6th, 2019

I ordered a part they advertised on their website, they sent a cheaper substitute part. After over 20 emails, 4 phone calls, and waiting over a month they finally gave me a refund for the item but refuse to refund the shipping costs.

They make it very difficult to return items and even required me to send them a picture of my refrigerator! LOL! Have you ever heard of such a thing?

Date of experience: September 6, 2019

Thumbnail of user tglidewell26
California
0 reviews
1 helpful vote
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November 27th, 2023

They sent me the wrong item. The item cost $50. When I asked for an exchange, they said no. They said they would refund me, I would ship the item back, and then I could buy the correct item.

This sounded fine to me. However, they were going to charge me for shipping and a restocking fee. I ended receiving a $9 refund for a $50 item.

Crooks!

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2023

Thumbnail of user jamesj1416
New York
1 review
1 helpful vote
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May 22nd, 2020

Trying to reach this company and they do not answer their phone, and even tried using their on line Chat during their posted hours and nothing... this is horrible customer service. Every 10 seconds on hold they try to get you to email their support department, and state that "our staff is dedicated to answering your questions as quickly as possible". Lol. What a joke.

Date of experience: May 22, 2020

Thumbnail of user williams5464
Illinois
1 review
3 helpful votes
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October 18th, 2022

I placed an online order with them. After I submitted the order, I noticed that I had ordered a wrong item.
I read their disclaimer about items less than $30 and understood this. There was no way to change the order, or delete it.
I called them first thing on Monday morning but did not get an answer. Finally a prompt advised me to leave my phone number and they would call me back, and that I would not lose my spot in line.
I did receive the promised call back. I explained to the rep what I had done. She indicated an email would be sent to the warehouse to see if the order could be stopped, for the one item that was inadvertently ordered.
Later I received an email back stating it had already been prepared, and it would ship.
I am not complaining, as I understood the policy. But, just a word of caution to prospective buyers. Be very, very sure when you hit the submit button. If you make a mistake, there is no way to change or delete it. Once you submit your order, it is yours.

Date of experience: October 17, 2022

Thumbnail of user clarka71
Missouri
1 review
0 helpful votes
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July 11th, 2023

All that was ordered arrived on time and packaged well, I need to get the time to remove the old and replace it with this new lid but by all looks it should fit and work out well. Buying this myself and going to replace it with the needed part will save so much than having someone come in, order and then come back to then put in place. This all saved me lots of $$s and will be just what was needed. I also ordered feet that didn't come with it when first purchased, would have made it easier to balance has I known that the feet were not there to adjust so that will be nice as well

Tip for consumers:
All was good

Products used:
Washing machine lid

Value
Shipping
Quality

Date of experience: July 11, 2023

Thumbnail of user gb296
Virginia
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Thanks to the folks at GRP for helping me to overcome my initial order mistake.
They gave me clear directions--especially about preserving the original packaging and return shipping.
Both parts were in excellent condition and were well packed.
I would recommend GRP for anyone seeking Whirlpool refrigerator replacement parts.

Date of experience: January 23, 2023

Thumbnail of user johns2605
Oklahoma
1 review
2 helpful votes
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January 30th, 2018

Their web-site search system returned the wrong part. Just wanted to return it and re-order the correct one. Their customer support said great, but there will still be a 25% restocking fee and will have to pay for return shipping. Should have just used Amazon. They were completely unapologetic.

Tip for consumers:
Like many discount sites, if the transaction goes well you will be happy. If there is an issue, that is when you see that the discount is not worth it.

Service
Value
Shipping
Returns
Quality

Date of experience: January 30, 2018

Thumbnail of user bobb1473
Maryland
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

Prices are competitive, but don't order form this site if you are depending on their estimated deliveries. I was given same day shipping estimates from a warehouse a state away, but got next day shipping from a warehouse half the country away. All for a delay of 5 days. Last time I order from here. Only thing customer service was offering was a refund of 85 percent of the price of the part, if I paid for return shipping (in addition to the original shipping). On a 75 dollar part, that would be about a 30 dollar fee just to return it when all totalled. Ridiculous.

Service
Value
Shipping
Returns

Date of experience: August 13, 2021

Thumbnail of user mollier6
North Carolina
1 review
2 helpful votes
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August 13th, 2019

We received the part but were able to fix the dishwasher ourselves so we didn't use the part. Mailed it back per their instructions but received a response saying "This part has been installed and does not qualify for a refund". This is complete hogwash! It was in perfect condition just like it was when we received it. Never again would I order anything from this company!

Date of experience: August 13, 2019

Thumbnail of user georgiao28
Florida
1 review
0 helpful votes
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April 29th, 2023

From searching for the part that I needed to being updated on the shipping, and the one-day delay notification to actually receiving the correct part, this company is truly above the rest in terms of professionalism, response time and customer service. I plan on using them from now on whenever I need parts.

Products used:
Dryer front panel

Service
Value
Shipping
Quality

Date of experience: April 28, 2023

Thumbnail of user sandyv22
New York
1 review
1 helpful vote
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April 27th, 2018

This company is horrible. You can never speak to a person and they have ridiculous return policies- 25% restocking fee for an item that was not even wrapped in bubble wrap, plus you pay the shipping. I will never buy from them again. BUYER BEWARE- product descriptions are not accurate and returns are a nightmare.

Date of experience: April 27, 2018

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From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

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