Genuine Replacement Parts

Ordering the part I needed was simply a matter of finding the right model number and knowing what the part name was. I didn't pay extra for shipping, and it still came within a few days. It was just the part we needed to get our dishwasher working properly again!

Bought the LG replacement Ice Maker in June 2023 to replace the original that came in refrigerator (2022). It is now December 2023 and the new one is doing same thing as the original before it quit. I called Genuine Replacement Parts in Mary Esther, FL. And the answer I got was 30 day warranty. Well 30 days is obviously not enough time to see if is going to work. So at this time I am not willing to spend $175 every 6 months to fix an ice maker. I was hoping Genuine Replacement Parts to at least offer a solution. (ie: new ice maker, or prorated amount, at this point I would have ask to send me one for half price. I am so disappointed that LG (ThinQ products) are a waste and Genuine Replacement Parts would stand behind such products. My first review was great, but at this point my review has changed.

Do NOT order from this company unless you are 100% sure it's the part you need. We are all human and sometimes make mistakes when ordering online. The expectation is that the sellers will have a reasonable return policy. Genuine Replacement Parts will make you jump through 1000 hoops, then when your 60 days to return passes, they are done talking to you, and all they can say is "I apologize for the inconvenience." That doesn't solve the problem. I shouldn't have to send dozens of emails with pictures to try to return a product that was ordered incorrectly.

Same crap as others. Ordered icemaker for my fridge. Send model and serial number and got icemaker about 1 week later. Noticed electric plugs do not match. Emailed them and was told it would need an adapter plug and they have one that might fit. Plug is 35 plus shipping. Now I have icemaker that don't work and a plug that might fit... I am just going to send it back. I get response there is a 25% restock fee plus I pay shipping. It states in the return policy they make the decision if they can resell it. Product was never installed or used. Just opened the wrapper on the icemaker. There is posts listed that they will not accept return because it was opened. Horrible service ever. I thought even with 25% percent fee it would be better to get some money back rather than none. After looking thru other complaints I will just throw it in the trash and count it as a 135 dollar learning curve.

Had to replace the control panel for or Whirlpool washing machine. The website had a great diagram to assist us in what to order and was easy to access. The part was delivered a day ahead of projected date of delivery. Packing was perfect! If ever in need of replacement parts again will be using this company.

I am very disappointed with this company. They were very incompetent. Their website where I ordered the part was misleading. In addition, their customer service was very poor. When I found out that they had sent me the wrong part, it took them 3 months to refund my money after multiple emails and phone calls on my part. I was only refunded 28% of the original amount I spent. In addition, when I called the company to speak to someone about my refund, the manager hung up on me.

Oven has thrown error signals for almost a year, haven't been able to use double oven, stove top worked without issue, replaced control board, still wasn't working, replaced temp gauge, working great, if I can do this, anyone can, for under $250 saved a $2000 stove
Thank you so much

They sent me The wrong part for my electric stove. They said it match the serial number I gave them. But it obviously was not the correct top. I had to pay $67 shipping to send back. Then they only refunded me 2/3 of my purchase price. They claim they have a 25% restocking fee and don't refund for shipping. However, They sent me the wrong part and they should be responsible for a full refund to me. I sent the same information to another vendor and receive the part in one week and it worked perfectly. After many emails phone calls they will not even contact me back! Do not order from this place

My experience with ordering was fine; part was backordered for several weeks but did arrive; however it was the completely wrong part.
After going back and forth with customer service many times about the product detail, they finally claimed they have a 60 day return policy. I simply wanted them to exchange the right part for the wrong one they sent. No resolution yet to the issue.
If you order, make absolutely sure they're sending the right part!

I put my order in on Wednesday and paid an extra $9 to have it delivered by the end of the week and when they finally got around to processing my order (on Friday) they told me it might be there on Monday at the earliest... and when I when to "customer service" they basically told me tough $#*!, deal with it. I will never order anything from these #^@#$* again and neither should you.

As the title said, I'm impressed of how the company relayed shipping information step by step even the 1 day delay by Fed Ex which was understandable.

Even more impressive is the part itself is better than the OEM in part if the construction and lint screen material. I'm certain itself will last longer than my dryer. Thanks again

I paid over $80 for a part. I waited 4 days for the part to arrive. When the part arrived, it was literally a part thrown in an oversize box-no protection around it. A small plastic piece broke off the part during shipment. We had waited for 4 days and my mother in law was tired of washing dishes by hand so i super-glued the broken part in place and installed it. Disgusted by their unprofessional shipping of the product. They offered an exchange but wanted me to jump through hoops taking pictures etc. and I had already installed the part. They never did apologize though. I would get your part elsewhere.

We needed a part, power control board, for my mother-in-laws dryer and after a short search was able to find it and place it on order. It was a quick and easy process for ordering and the part was delivered in a reasonable amount of time considering the Christmas and New Years holidays. We are waiting until the current board fails again before replacing it with the new one. We are happy with the process so far.

They sent me wrong part and they refusing to honor their mistake even tho the part I received have different part number and different appearance than what they advertised on their website. This company is a scam and their return policy is very bad. Shame on you

Sorry company... I have a decent size household, I need my laundry working EVERY DAY. Dryer heater element went out. This company posts "delivery" dates and I needed this part fast. So I paid extra on shipping for two day delivery. So fedex tracking showing it won't get here for another four+ days. I emailed their support and this is the response "All of our shipments go ground and is estimated only. At the time of checkout the shipping is estimated and not a guarantee. The closest warehouse that had stock was IL. Thank you!", that's it, that's all I got. NO-"sorry our estimate was wrong heres a reimbursement for the shipping", nothing. I could have clicked general delivery and it was free and it would get here on that later date. This is CROOKED and stealing money from me. I'm going to BBB on this as well, losers.

I ordered a crisper drawer shelf replacement for my refrigerator from 2 separate sources. The first arrived pre-broken & was the wrong part.
The second, came from Genuine Replacement Parts & arrived intact ( great bubble packing) & fits like the original.
Thanks so much,
Happy Alaskan

The Samsung dryer lint filter that I purchased does not fit my dryer. I was told I could not return it because "All parts must be uninstalled and in new condition to be returned for a refund. The manufacturer will not accept returns on parts that have been installed because they are now deemed used and therefore ineligible to be re-stocked for sale. We also do not sell used parts". This part was not used, it simply did not fit. It is in mint condition and back in the zip lock bag it was received in. Now I own a useless over-priced filter. Never using this company again.

Do not order from this firm. This is in reality a bait and switch dishonest business. The parts they supplied were defective and returned by other customers and not any new and genuine parts. Do no be conned by their attractive advertisement and low prices.

I also suspect they removed all the negative reviews so you don't see any on their site.
I have seen very nasty negative reviews on other sites. Also beware of their return policy and time limit. If you installed the parts on your appliances, they will deny any return. But if you don't install the parts, how would you find out they are defective? Then they would try to stall the return request until it is past the 60-day return period and you are out of luck. This is an imposter business, stay away!

Easy to find the parts online, easy ordering, and 2-day delivery. I installed the part in our washing machine, and we were back with a functioning washing machine within days. I saved over $250 doing the repair myself, which only took 90 minutes.

I ordered the item with my model number through their website. The sent the wrong item and would not send a prepaid label for returning. First they said that they sent us a replacement for the item that we ordered since the one we ordered was not in stock. Then they blamed us for the item sent in error saying that it was because we came to them through Google?
I am sorry, but unless you are familiar with them, how else would you find their website if not through Google?
Pretty terrible excuse for sending the wrong item. They should have just said, sorry for sending you the wrong item, we will send you a return label and issue a refund. That would have been the right thing to do!

I waited for three weeks for a part from Frigidaire that never arrived. Genuine parts had it at my house in one day. The correct part fits perfectly and cheaper than Frigidaire. I will definitely use again.

The quick response to my call was outstanding and very friendly. I had a small problem with my order and it was solved very quickly. Very responsible company and the employees were again friendly and knowledgeable. I finally fixed my Maytag Dryer and my Wife is happy. Keep up the good work! I know where to go for my future needs. I recommend GRP when you need parts at a reasonable price. Freddie J.

Had a repairman out to look at our dishwashasher who informed us it could not be fixed as the motherboard was no longer available. After he left I did a Google search and quickly found one at Genuine Replacement Parts. I ordered it and it was delivered the next day, though I don't recall that was even an option. The site was easy to navigate and easy to place the order. Can't ask for better service.

Ordered a pump filter W*******. Received W*******, same looking but 3/4 inch smaller and doesn't fit. The company keeps assuring me that the part is right and should fit and if I don't like it I can return it at my expenses plus restocking fees.