Genuine Replacement Parts

I ordered 2 parts on a Friday, on Monday morning I checked to see if parts had been shipped and they had not been shipped yet, but being processed so I told them I would like to cancel order. They E-mailed me back saying that packaged would still need to be shipped so when I received I could send back and they would inspect and return. When I received package I did not even unpack just immediately took to post office and sent back which I paid for the return freight. So when they received the package 3 days later it took them 10 days to refund my money less a restocking fee. They could have stopped the whole deal before it ever shipped. MY BAD kI SHOULD HAVE READ REVIEWS ABOUT THIS COMPANY.

Johnathan and his wife are crooks. Says they ship to day but they use US Mail and ship many days late. If you need a part in 2 weeks they might be your place. If you need it quick AVOID!

I updated my account address. Product was shipped to old address. They refused to help unless I paid another $22. GRP stole $150 from me. See response below from the stellar support crew.

Scott,

My name is Rafaela -- GRP's customer service manager. I have reviewed your order and ticket history. In good faith, I have submitted a request to our warehouse manager to learn if there is any way to change the address without the fee with the carrier.

Our policies apply to all customer and orders. Once an order is processing for shipping typically we cannot make any changes. Also, we have a disputes department who can respond to your bank with your order details and our communication with you.

Since you chose not to accept the fee, the order may be be delivered to the original address.

We will let you know if we can successfully update the address or not to 5640 Whitebark Dr Myrtle Beach SC *******

We appreciate your patience and understanding as we work to resolve this matter.

Respectfully,

- Rafaela

Our Hours of Operation:
We are open from 8AM until 4:30PM CST, Monday Through Friday

I received the exact part I needed for a refrigerator shelf hanging bracket, it was well packed and the communication was good about when I could expect my delivery very.

Spring broke so I bought 2 of them in case this happened again. Youtube was a help to get it installed properly with video. Just make sure you have the right model.

After finding out that my order could not be stopped before it was shipped even though they were closed I was emailed at least three times by customer service what the procedure was in order to qualify for a refund after a restocking fee of course. Box in which item was shipped had to be the return box and could not have any blemishes, writing or tape on it that would distract from re-selling item. You need to acknowledge in writing that the item has not been installed or used. You have to pay for shipping and a restocking fee. Once they receive the box, they will inspect it and determine if you in fact met all the criteria spelled out in their instruction email. Since I had just mailed a box weighing at least 30lbs to Newport Island New York, same size box and it cost $12.50 I figured might be even less because it was about 3 lbs., but I was okay with the same. I was shocked to find out that it would cost $37.+ to return plus the restocking fee. The item cost less than the shipping alone... UPS indicated that it was because of the location it was going to. Well, now that is interesting, obviously GRP knows that they will not get any returns because they certainly are aware of shipping to the location, they chose for it to go which must be a massive commercial hub of some sort. Bottom line here is that I will never do business again with these people, they certainly are not out for any kind of customer support and consequently repeat business.

Part ordered was as described and shipping was quick. Dropped right into. Place. Appliance repair quoted $578 to fix this, ordered the part for $150 and it took 15 minutes to drop in.

Found parts needed listed on GRP website. Ordered and received quickly. Turns out the part listed is a substitute from the manufacturer and it would not fit correctly. I had to then get the parts locally at Tribble's Appliance Parts. I took the old part and the part from GRP and they confirmed that it would not work. I sent the parts back to GRP as per their emailed instructions and was emailed that they were not going to refund for the opened part. Now I'm out the cost of the wrong part and shipping it back, plus the cost of the parts I had to buy locally in order to do the repairs. Even though the mistake was totally the fault of their website information, and the substitution of the part by the manufacturer, the customer service rep would only refund for the unopened part. Obviously not a company I would recommend or will ever do business with again. BEWARE, DON'T get your parts from GENUINE REPLACEMENT PARTS (GRP).

BEWARE PEOPLE WHEN BUYING FROM THIS VENDOR. THEIR WEBSITE CAN BE MISLEADING SOMETIMES WHEN IT COMES TO WHAT IS INCLUDED ON WHAT YOU ARE PAYING FOR ON TOP OF THAT THEY DONT HAVE ANY OTHER SHIPPING OPTIONS BUT THE ONE DAY SHIPPING WHICH YOU HAVE TO PAY OUT OF YOUR POCKET AFTER TAXES WERE ADDED. IN THE END YOU MIGHT END UP LIKE ME THAT I PAID ABOUT $33 FOR JUST A PIECE OF TOUCH PAD STICKER NOT THE PANNEL OR THE CLOCK ITSELF. IM VERY DISAPPOINTED AND IN ORDER TO RETURN THIS ITEM YOU HAVE TO PAY FOR A RETURNING FEES WHICH DOESNT MAKE IT WORTH BOTHERING.

HOME DEPOT 60 DOLLARS CHEAPER,SAME PART, PART WELL PACKAGED BUT SCREWS TO ATTACH GAUGE FACEPLATE TO MANIFOLD THREADS TOO BIG, FIT ORIGINAL MANIFOLD THREADS ON NEW MANIFOLD SMALLER THAN ORIGINAL, SO NOW I HAVE TO FIND SMALLER SCREWS OR BUY A TAP TO MAKE THREADS BIGGER. REPLACEMENT PART SHOULD HAVE SAME THREAD SIZE

This company has extremely poor customer service after sending me the wrong part. Wouldn't even look at the picture of the wrong part I sent them. Hung up on me after asking to talk with supervisor.

They sent the wrong part and want u to. Pay to send back and charge a restock fee... they ask you no questions when ordering and then make it to where the customer loses big time...

I ordered a washing machine timer and it arrived 2 days later. Easy to install and everything worked great.
Would definitely use them again and would recommend to everyone.

Easy to find the perfect part and the stocks are high. Delivery is in nano seconds and the item is well packed, highly recommend them for all your needs

Ordered an item from their site -- only to get an email from them stating that they have NO STOCK on the item. And that it would take 5 days to refund my credit card. Horrible.

Quality parts and really fast shipping! The website made it easy to find what I needed: just typed in the dishwasher model number and was able to keyword search for the parts.

I was looking for a part for my washing machine for over 2 months. I finally found Genuine Replacement Parts who had the part at a great price and had it to me in days.

I was able to find the right part for my refrigerator quickly on their site and at the best price of any of the other retailers I checked. I highly recommend them for replacement parts.

Good prices and reasonable shipping costs for hard to find parts, and it was shipped in a timely manner. I received it in a reasonable amount of time and am very satisfied with their service!

I will never use or recommend this company again.
I spent $183.44 without receiving my part
Extremely difficult customer service.
After placing an order at 9:15 am and paying through PayPal I received a shipping processing notification that was time stamped approx. 1:32pm via email.
After opening this email a little after 3:00 pm I noticed the there was NO shipping address.
I went into my FedEx manager and found the shipping address to be an old address. I immediately contacted FedEx and was told to contact the Shipper.
This is where the headache starts. I was told even though the package had not left the warehouse I would have to pay a $23.00 fee to change the address.
GRP stance was it is my fault the address was wrong.
When ordering on line I had used PayPal and, noticed PayPal had my 5 year old address along with my current address. I immediately clicked edit and made sure my current address was entered as my default address.
GRP doesn't care that Thier system does not recognize default settings. Funny I have not been able to delete the old address that was pulled in from PayPal by GRP.
After numerous phone calls with FedEx and GRP this entire problem could be resolved with a simple call from GRP.
GRP would rather price gouge a customer. FedEx informed that GRP MIGHT be charged $19.60 to change the address and have the package picked up.
GRP wants $23.00 from me.
This all could of been avoided before the package ever left the warehouse.

I've bought parts for my refrigerator and my dishwasher. Both were OEM parts of good quality and shipping was very prompt and fast. I have been very happy ordering from them.

I ordered a rack for a stove the one they sent me will not fit it is to big for the stove they want me to pay for shipping back when they sent me the wrong part they said it is compatible but it is not it is to wide!

PLEASE Do NOT Do business with them you may lose your money on a part these want
Fit

The part arrived quickly and without damage. In my error, I ordered the wrong shelf. The return request was acknowledged right away and I thank you for your efforts and professionalism.

Everything was excellent except the washing machine replacement part was packed very poorly(no bubble wrap). Despite that, the part works, so all is well.