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Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 142nd among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
There are parts of the diagrams that don't match my freezer, but the models match, and the same diagrams are used by every other parts supplier. The thermostat looks right, though, so I'm taking a chance. At any rate, this is a problem with the OEM, not with you.
I've received the part, but have yet to install it.
Ordered a heating element for a dryer. The reason I choose this company was they said one day delivery for $7.95, ordered late Wednesday night and was told it would be delivered by Friday. Finally received from UPS the following Monday night at 8:14 PM. I thought they should of at least refunded the 1 day delivery fee. They told me sorry nothing they can do.
Had some difficulty getting the correct parts from the on-line transfer. Make sure you include the full model number in the part search engine. I had to cancel my first order and make a second order. Fortunately I discovered the mistake within minutes and was able to cancel and reorder without any problems. Other than that it went well.
Quick and easy even without establishing a Paypal account. Got our oven bottom and so far the fire department has not responded once. I did not put a drip pan on the bottom but did put an oven rack on the lowest position and have had no problems and just trying to keep the bottom grease free. Even though two out three members of the family strive to do that we do have one that does not. I think we have a plan so we move forward. Thanks again for making this so easy and delivery; even though a day late; was really good in this current situation. Thanks again.
Fantastic people to deal with, Got the part to me in record breaking time, best price,Highly recommend.
Very good experience, so far, lets see if I get the correct part in the time you promised.
The part was delivered on time. The instructions for installation were a bit cryptic. Took me quite a while to figure it out as the part looked so much different then my unit
$83 for this part is pretty expensive, especially since the design, IMO, is faulty. However, that's the manufacturer's problem, not yours.
I'm glad you had the part, it was easy to order and arrived quickly. That was perfect.
Very fast shipping, excellent customer service. Will continue to buy whenever I need to replace appliance parts.
The whole process from ordering, paying and receiving the product was
Excellent, thank you for your service.
I had problems with trying to contact company regarding shipping, I tried phone and email, but got no responses. The product was suppose to be a stainless steel trim kit for my new stove, it does not match the stove and appears to be aluminum.
Prompt delivery, exact part required, gods price. Completely satisfied - installed part and it repaired my washing machine.
I could not believe when I saw the package had arrived. Extremely fast delivery and reasonable price.
Item was received as scheduled and packaged in good condition.
Frame was exact replacement for broken part.
Was looking at buying a new refrigerator because the broken parts were driving me crazy. Easy to find my model number and find the correct replacement parts. You just save me $1800!
After receiving my parts, my refrigerator is just like new. Added an additional storage tray on the door, and it made such a difference in the space on the racks.
Thanks - I highly recommend this company
Ordered replacement parts for our Whirlpool stove - quick delivery, good price and they fit and look great.
Please express the shipping, my wife is without a washer. Great so far with previous parts!
We decided to buy a new machine so I am returning the order. Great company and I will continue buying from them!
It turns out that I didn't really need the part - the start/stop button was not broken, just misaligned. An authorization to return has been requested but not yet received. The overall experience has been good. Thank you. Don
I was told that the delivery would be two days, it took a week. I do understand it was around Thanksgiving and would not have minded if I was told so up front. I had my daughter come by the house everyday looking for the package as I had to go out of town to see my 90 year old mother. No worries it showed up two days after I got back. I installed it and it worked great. I am happy and thank you for the product. Have a Happy and Merry Holidays.
Outstanding for a first time user of your site. The information required
Was simple and easy to understand, which made for a enjoyable experience.
Very easy to setup shipping. Hopefully it arrives on estimated date in good condition.
Arrived on time in two days.
The only issue I had was no tracking number provided for me to follow. It arrived when they said it would though.
No
Installation instructions. Watch on YouTube.
I liked the immediate availability of this part. Sears had theirs on order and you were a little bit cheaper in price. However, if you need the part immediately, you need to FedEx it instead of USPS, as it took eight days to get my oven bake element.
Exact part I needed for my fridge. Arrived in a fast timely manner and well packaged. Excellent customer service and thanks for following up.
Yes, we received our order within a few days, and to our delight, the shelves fil our refrigerator door perfectly. Thank you so much
How I receive my part the next day. Others company want to take a week or so. It was great getting it so quickly.
Once I entered the CORRECT model number, I had no problem finding my part and ordering it. I'm quite surprised that this past wore out in 4 years' time.
Now that I've received my replacement part, it's just right. I still remain surprised that the former part wore out so soon and hope this replacement will last much longer. I will return to this business for any other replacements we need in the future.
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Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
