Genuine Replacement Parts

Product arrived in well-packed, as advertised, good price.

However, the estimated arrival date for the product displayed on the site is overly optimistic. Granted I placed my order on the start of a labor day weekend, so I wasn't exactly expecting a quick turnaround. But, still it turned out to be a bit slower than I had hoped.

Otherwise great shopping experience.

The plug-in device at the end of the oven element was bent at a 90-degree angle and had even made a hole in the cardboard box it was shipped in. Luckily, we were able to twist it back around to the original position it belonged in, so it could still be used. Your future shipments of this item should endeavor to protect those fragile ends/plug-ins.

GE water filtration faucet had a different body base than the one I was replacing, so it wouldn't fit. I ended up removing all of the parts (cartridge, handle, spigot, etc) and installing them in my old base. Then it worked.

Original item was damaged, but a replacement was quickly sent out. Although this was an OEM GE part, it was slightly different than the original. Rather than being a solid piece of metal, there were several cutouts that are visible and just don't look as nice. But it fits and solves the problem.

Looking by product # but challenging since my Jenn-Air is from late 1960's but still in GREAT shape! Your pictures were very clear & helpful.

The appearance of the package on receipt was not as anticipated. Packing was definitely not best.

I needed new bins for my Kenmore refrigerator which were corroded. I found these bins at genuine replacement parts much cheaper than any other website. It's easy to find what you need on this site. I received them in just a few days which was a surprise. Great site for any replacement parts.

After shopping around a bit I found dappz.com online, it was so easy, fast, convenient, and best price! Best of all it has the manufactures parts not cheap knock offs. I will definitely be using dappz for all my appliance needs!

The buying process was quick, easy, and you have a responsive website. That being said, your shipping fees and change fees are ridiculous, and I received a damaged product. I am in the process of trying to get this matter resolved, but my inclination at this point is to not recommend using this site, nor using this vendor.

I'm skeptical about compatibility, and didn't find any good information about returns... I'd decided to take a chance because their prices were so good, but would have ordered immediately if I felt safer about the transaction.

I've since received the part from Dappz, and it worked perfectly! I'd definitely order parts from them again.

Easy to locate part and easy to place order - replacement part was perfect fit for my oven heat element. Reasonable price and shipping. Will buy from again for any other appliance parts. Thanks! Product delivered promptly and good communication with seller.

Extremely fast delivery. I did not pay for expedited delivery, and it still arrived very sooner than expected. I was kept updated by email. I will definitely order from this company again, if the need arises. The packing was very good.

Received the part as promised, markings and part numbers indicate it is an OEM part. Installed part, it was a direct retrofit, tested operation and everything worked as required. In our current society where nothing seems to be delivered as promised - no matter the cost - this was a pleasant experience.

For the record I have been a master electrician for nearly 50 years and I know a quality part when I see one!

I've had great success with your site accept for the order last month and was not happy at all. Took way longer than I was paying for so I have resolved this with you. I have also ordered from you again and will continue to but I was very concerned a month or so ago when it took a week and a half to get a Fedex 2 day part. YES I did receive it finally.

Delivery, ease of shopping and so forth was 5 star. Only factor detracting was that prices were a bit on high side compared to other sites. Decision was made based on confidence level in OEM "genuine replacement part", rather than taking a chance. Cost differential was approximately 15% over other site but acceptable if difference was OEM vs 3rd party replacement.

Found what seems Ike the exact replacement part for a twenty-something year old oven. Connecting the new coil was easy, and now my oven is as good as new. My one complaint is that this oven is the last white appliance in our kitchen. When other appliances went, we replaced them with stainless. With that in mind, a part of me almost wishes that the oven completely blew up.

Hello,
Just wondering start the exchange or return process because this drawer not fit to my fridge, it is not the correct one. I have Kenmore model: *******3510. Wrong model received:*******2801.
Thank you,
Carmen Leura

I Purchased an appliance replacement part. Returned it for a refund Got refund for all but the shipping charges. After several attempts to get the $6.99 shipping charge refunded I was refused. In this refusal process two of the business leaders responded. Their responses were condescending, arrogant, pampas and insulting. I requested an apology.

Here are some of the responses
Respectfully, you do not understand our industry, nor the decisions that we make as a company to implement and enforce policy, so your business advice is most unwelcome to say the least. It is important for you to understand this, there will be no refund or unnecessary apology from Brian or any other representative of GRP. This will also be the final communication from GRP on this matter. Please do not expect a response on any platform you may choose to try and use to harass us any further. It is our belief that your behavior in this matter has been frivolous and time consuming.

I can not understand why you feel entitled to receiving a refund for the initial 6.99 shipping costs; however, we will not provide you with a refund for this cost of shipping. I also reviewed your support ticket and can affirm that our employees handled your refund and matter correctly.

Moreover, we have already devoted a sufficient amount of time to explaining why we do not refund initial shipping costs. At this time, there is unfortunately nothing more we can add to justify our decision. This will be our final communication on the matter.

As a result I have written a complaint to the following 7 consumer advocate groups
(1) BBB, (2) FTC, (3) Attorney General's office, (4) Business Consumer Alliance, (5) Florida Department of Agriculture and Consumer Services, and the local (6) Chamber of Commerce (7) Consumer Interest Organization

Despite the fact that the parts were mirror images of each other (right and left side versions) they were different prices. My order was split without prior notification, so I had to inquire about the situation. The second shipment arrived several days after the first. Although these were standard items for several different brands made by one manufacturer, they were each labeled for different specific brands in the online catalog. Part numbers on the packaging did not match those on the invoice, but once both arrived, they appear to be correct for my application. So the trip wasn't much fun, but we arrived at the destination.

Ordered new refrigerator drawers for one of my units. Waiting for tenat to move out before I replace them, I just hope I ordered the rt sizes. Ordering was easy very quick, price was better then any other I've researched. I was concerned about packaging but they come very secure not cracks during shipping.
I also like they send out follow up emails. I will use this vendor again...Thanks

The part was installed as instructed after several days delay in the original delivery date. And did not solve the problem. We received an error message.

However, we called and were told to call a manufacturer who has told us to send a photo of the error message the par gave and they will replace. We will see. I had to spend $800 that day to buy a new range for my tenants because I felt that the time for their being patience had concluded.

I found the exact bulb for our older Jenn-Air oven here. It was at a good price, in stock and received it in about three days.

Thank You!

Difficult to determine if part is correct as it only listed left side track. Also difficult to determine shipping estimate since that button would not function on the web site. Hopefully left track will work on both sides of the dishwasher, since I ordered two. What is your return policy?

I hope this works. I don't have much luck repairing appliances, but maybe this time will be different. Your site has the right part for a very decent price, so I thank you. Torre

You people are the very best! I would happily order from you any time! You are a credit to online ordering. Everyone should follow your example

I need to return the item, I have submitted request to do so. I did get a reply but no follow up or information on how to send back. Was told 25% restocking fee, kinda sad. And I expected the shipping to be non-refundable.