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Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
The site really makes it easy to find the part you need to fix your appliances, My husband switched out o burner element om out ceramic topped stove, between genuine replacement parts and you tube you can save yourself a lot of money, plus the satisfaction of fixing it yourself
Products used:
ceramic stovetop burner element
Date of experience: November 18, 2024
5/5 stars just for the level of responsiveness and support I received regarding a damaged part. I reached out after the part I ordered malfunctioned, and their team was incredibly responsive, supportive, and had a new part sent out within 24 hours. Will definitely order from GRP again.
Date of experience: October 15, 2024
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # *******
Products used:
None. Wrong part in the box
Date of experience: October 4, 2024
I purchased a compressor from GRP that I ultimately did not need. It wasn't the compressor that was the problem with my frig. I requested to return the compressor to GRP. They promptly provided an RMA with clear and concise return instructions. My refund was provided in the amount of time they said it would be. Great customer service!
Date of experience: November 4, 2024
The part arrived broken and GRP replaced immediately. Very friendly and easy to deal with. I am very pleased with the company representatives and the new part works perfectly
Products used:
Maytag 6" electric stovetop burner
Date of experience: November 14, 2024
I PLACED TWO ORDERS FOR LED LIGHTS FOR MY REFRIGERATOR/FREEZER. THE FIRST ORDER WAS DELIVERED AS PROMISED AND ON TIME, THE SECOND ORDER NEVER ARRIVED WHICH I BLAME FEDEX FOR AS THEIR TRACKING SYSTEM DID NOT TELL THE TRUTH. UPON NOTIFYING GRP IT WAS SUGGESTED THAT I REORDER WHICH I DI AND THAT ONE CAME AS PROMISED. I THEN TRIED TO GO THROUGH FEDEX FOR THE LIGHT THAT NEVER SHOWED UP AND THEY SENT ME BACK TO GRP WHO GOT ME THE APPROPRIATE REFUND. GRP WAS GREAT WHEREAS FEDEX WAS HORRIBLE.
Tip for consumers:
NO
Products used:
REFRIGERATOR LIGHTS
Date of experience: October 15, 2024
I ordered a vent grilled 4 times mentioned to the lady on the phone I need a white cover, not sure why I received a black cover. Tired of dealing with incompetent people that are not in the USA.
Products used:
Parts
Date of experience: November 25, 2024
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
Products used:
Icemaker replacement for our refrigerator
Date of experience: June 17, 2024
My refrigerator light burned out and I need a new one, after a search I found it here! I ordered it and it was shipped next day. Can't tell you how nice it is to see my food again!
Date of experience: June 16, 2024
Genuine Replacement Parts had the parts I needed to fix a problem with the kitchen sink faucet. Genuine Replacement Parts' website gave me great confidence that they had the exact part I needed AND they did!
Products used:
faucet adapter, washer
Date of experience: June 10, 2024
They have great price but not much option to choose delivery. They only have Fedex. I rather choose UPS next time. The Fedex delivery individual did not get out of the truck and drop the package. He sat in the truck and look at me while I was at the gate waiting for him. I had a note on the gate to toss it over, but he did not do so. I don't know why Fedex hire that moron.
Products used:
Appliance Parts
Date of experience: May 18, 2024
Stay Away from this company unless you are 100% sure the component is 100% match.
I ordered a couple light bulbs from them $75 each and they didn't work because they're incompatible to my model.
I tried both bulbs onto my vent hood and didnt work. I attempted a return and they said that
A. The bulb was incompatible to begin with
B. Since I have tried both of them, I can't return it since they don't sell used item.
Their reply: Per our Returns Policy:
"We are not responsible for incorrect parts being ordered."
Stay Away from them unless you are 100% sure you have the exact match.
Their reply:
After reviewing the photos, we found that the part is not compatible
With your model.
You ordered using the model number - KXW2536YSS2
The model number of your appliance is -KXI4342YSS0
We cannot file a defective claim because you ordered a part that is
Not compatible with your model number; rendering it to not function
When installed.
Since the part has been installed or installation was attempted, it is
Ineligible for a return. Our company does not sell used parts.
Per our Returns Policy:
"We are not responsible for incorrect parts being ordered."
Appliance replacement parts are vastly model-specific. Simply put, it
Is very common for OEM parts to only function with specific models by
Design. At GRP, we like to think that we make it easy for customers to
Identify the compatible replacement parts they require by searching
Within our catalog of appliance model numbers. I regret you did not
Take advantage of this feature.
I would stay away from them.
Date of experience: June 5, 2024
Received my washer part in 2 days and works perfect. I searched other companies and you were very competitive in pricing. Easy to navigate website even for my technology challenged husband. Thank you so much!
Tip for consumers:
Prompt service, easy to navigate website, great pricing
Products used:
Agitator for washing machine.
Date of experience: April 26, 2024
I ordered three parts, and received two that were wrong. I sent photos clearly showing the error but they insisted they shipped the right parts. I had to pay $19.00 shipping to get a refund on their mistake. Never again.
Tip for consumers:
Horrible experiene
Products used:
None
Date of experience: April 20, 2024
I received the correct part the first time. Shipping could have been much faster tho. Altogether good experience I will order from here again if needed.
Date of experience: May 8, 2024
The original part received was defective. A replacement was immediately sent out. Great customer service. I will definitely use GRP for future replacement part needs.
Products used:
appliance parts
Date of experience: May 10, 2024
Item was as described. Used video tutorial online to assist with installation. Item working fine. Quick shipping as well
Products used:
Door seal
Date of experience: June 1, 2024
They automatically determined the part I ordered was used and would accept a return. I ordered the part from the exploded parts diagram and it was not a match.
Tip for consumers:
Stay away
Products used:
Appliance parts
Date of experience: May 3, 2024
They are thieves, robbing their customers, never again, they provide me with a bad p/n and then accused me of ordering the wrong part, stating they could not find the chat (their fault, not the customers) I pulled the p/n outta my $#*!.
Tip for consumers:
There are plenty of part company's out there for applicances, avoid this one and go somewhere else
Products used:
none
Date of experience: April 4, 2024
Company buys Google ads for part numbers that are not accurate (or even in the store) and will not accept returns of any kind if the part does not work if you open the box and attempt install. Very deceptive practice and components like this aren't like consumer electronics.
Will never use again and advise all to look elsewhere for businesses that have better policies for the customer so you aren't left with a part you cannot use and bought from deceptive marketing.
Tip for consumers:
Stunning to find a business that accepts no returns if a part does not work for you.
Date of experience: March 19, 2024
This is the second time I ordered a replacement part for my refrigerator and both times it was very easy to order on the website online and delivery was super fast! First time I received it the next day and 2nd time I received within 2 days. Amazing service! Replacement parts are same as the originals. Same quality!
Date of experience: March 26, 2024
My order of microwave parts arrived faster than I expected, and in mint condition. It would've arrived even sooner had FedEx made deliveries to our area on the weekends. Expect me to order from GRP for future purchases.
Products used:
microwave parts
Date of experience: March 10, 2024
Your rep said this would fit when I gave him my model and serial number, but as you can see, it is much too long, like a dishwasher handle instead of a compactor handle. I have taken several pictures but can't download them because of an error message that they are too large. The box says return to GPR, 775 Tipton Industrial Dr Ste F, Lawrenceville, GA *******. I couldn't answer you quickly because of a hospital stay. This is not a rating, but a request to return the item.
Thank you, Carolyn OQuinn
Tip for consumers:
I would like to return the item and receive another that fits my compactor
Products used:
Item too large.
Date of experience: April 1, 2024
Yes I received my order. Sadly the part & box was damaged on arrival. So far GRP have been good to work to get it fixed.
Date of experience: April 9, 2024
I was quoted a 2 day turn around for parts and paid extra for this service.
My shipment has been delayed, postponed and delayed again. I've only just now received a shipping confirmation which indicates that a label was generated today - well after this product was due to arrive.
My purchasing decision was made taking into account shipping speed and cost - I'd gladly pay more for something sooner. Despite a healthy ($30) markup, my product will arrive after even the most pessimistic quote on eBay. I paid significantly more and will end up waiting longer thanks to Genuine Replacement Parts. Next time, I'm choosing eBay.
Misleading retailer, disappointing service, poor customer relations (they quote policies and claim there's nothing else which can be done).
Tip for consumers:
Choose an eBay seller instead.
Products used:
Washing machine parts
Date of experience: July 27, 2021
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
