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Genuine Replacement Parts has a rating of 4.0 stars from 10,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I received my oven door seal in great condition. It fits and works perfectly! It gave off a bit of smell at first but I'm sure it will go away the more I use it.
Date of experience: January 28, 2023
I received the rack earlier than expected. It was exactly as described and was what I needed. Thank you, Genuine Replacement Parts, for making my life easier again. My dishwasher is good to go again.
Date of experience: July 14, 2020
Dishwasher door latch with switches just put loosely in a box no paper or protective packaging. Returned because I ordered one without a handle. Returns a bit of a hassle.
Date of experience: February 24, 2021
I ordered the correct part number, but they sent the wrong part. I have provided the oven model and serial numbers, pictures of the wrong part received, pictures of the broken part, picture of a page from the manual that came with the stove with the correct part number and a picture of the packing slip with the wrong part number. They still refuse to send the correct part number now unless I contact the manufacturer and have them confirm the correct part number. Definitely NOT A REPUTABLE company as far as I am concerned!
Products used:
Couldn't use there product. they sernt the wrong part and are refusing to send the correct part.
Date of experience: October 19, 2022
I ordered my wash machine part online from GRP's website and everything went smoothly until I tried to check the status of the part 2 days after order. They were not able to offer any update as to where the part was only that is was still being processed. I sent several emails trying to determine the status of my order but to no avail and system only showed still PROCESSING order. I ordered the same part from another supplier and order was filled same day and tracking number issued. I sent email to GRP on 6th day requesting my order be cancelled and later that day I received a email from GRP stating order had been sent so could not cancel it that's it. Order received that day and system still showed it as being processed. They told me I could return for a refund if I wanted... needless to say this was my first ordering experience with GRP and will be my last. Oh ya paid extra for expedited two day shipping but customer service indicated they do not offer this service and could refund my additional shipping charges. Customer service was a complete failure in this case. Guessing the treatment I received is not the norm or they would be out of business with this kind of customer service. A gentleman did finally call but only offer up a apology.
Tip for consumers:
Lower your expectations
Products used:
Wash machine parts
Date of experience: February 22, 2021
The part arrived packaged in a way so that the part was protected. It was exactly what we needed to fix our washing machine. The part was excellent quality and worked as expected. Thank you!
Date of experience: October 18, 2023
I was skeptical when I was told the replacement parts for my dishwasher would be at my house within a few days, but they came! Prices were not too bad and service was great!
Date of experience: July 19, 2023
Large inventory online, but that doesn't help when they send you the wrong item and refuse to provide a refund unless you pay to ship back the return item. Order at your own risk.
Date of experience: July 29, 2020
Recommend them for product performance. Only concern was length of time to get product after thought paid extra for quicker delivery. But works great.
Date of experience: May 15, 2021
Errible On-Line Experience
- No confirmation of order
- Should have shipped Monday - has it shipped? - Now day #3
- Credit card charged
- Fulfillment Center (phone Rep) says GRP does not confirm orders or send email when shipped and does not send tracking information
- Seems like I am dealing with a person working in their garage?
Date of experience: August 19, 2020
Received replacement for damaged basket shipped by FedX.
UPS delivered it in perfect condition. Sent photos via text message and had the issue resolved in no time. Thank you very much
Date of experience: January 23, 2023
DO NOT BY ANY MEANS DO BUSINESS WITH THESE PEOPLE! I ordered a new OEM replacement compressor for my fridge and got a piece of junk that did not work. 2 different techs tried to install it and said it was a defective part. It looked like a used, returned part. Their customer service is a joke. They never answer or return their phone calls. They refuse to give a proper refund so now I'm gonna have to report them to the BBB and take other legal action to get my money back. I've read similar reviews about them on other sites so I'm sure this is the norm for them. HORRIBLE EXPERIENCE and a waste of time!
Date of experience: April 17, 2019
Good price, fast shipping and as stated manufacturer OEM parts in boxes well packaged in shipping box. If needed in future would not hesitate to use their services again.
Date of experience: June 29, 2023
Purchased a lower tray for my Frigidaire dishwasher. Fast service and good quality but wrong colour. Not sure who's fault it is. Will send it back for an exchange.
Products used:
Dishwasher tray
Date of experience: January 26, 2022
Not having ordered before I was not aware of the return policy in VERY FINE print and with the high cost of things nowadays you would think they would have let me return the wrong part. But NO that's money on their pocket and they aren't out anything! Make sure you read FINE details because they will not return or replace under 30 dollars even if it's over 30 dollars after tax and shipping is added. Lesson learned! DO NOT ORDER FROM THIS COMPANY!
Tip for consumers:
Don’t buy from this company
Products used:
Ice maker part
Date of experience: May 18, 2022
I am not happy with this company. I will not be using them again. When I went to check out, it said delivered by Thursday (see pic), but then they back out of this later by saying on ANOTHER part of this website, could take much longer. So how are we to depend on and trust the company to ship it out anytime soon and receive it soon enough to do anything! DO NOT DO BUSINESS WITH THEM!
Date of experience: December 2, 2020
I will NEVER purchase from this company again. Their return policy is bogus and they do not follow it. Sent me an LG part to my Kenmore fridge and can't send me a free label.
Date of experience: March 19, 2020
I ordered a drain pump for my washer and it was easy and my part was supposed to be delivered on a Friday and Fedex said no Monday and GRP emailed me apologizing for fedex.
I did recieve the part on Saturday so it was all good.
Date of experience: November 25, 2020
I ordered a replacement icemaker for an old Maytag refrigerator. It was delivered as promised, fit and worked. I do not know how it could have been better.
Date of experience: May 6, 2020
I had all but worn out the two right burners on my Jenn-Aire cooktop. I was keeping kitchen matches next to it, because it wasn't catching fire dependably.
I replaced the whole unit and, low and behold, the problem was in the gas delivery to the burner, not in the sparker. It's an easy replacement and it's working like a new range now.
You cannot know how pleased I am not to have to replace the whole thing.
I'm old fashioned and you may laugh when I tell you that your company is now prominently placed in my Rolodex.
Tip for consumers:
Their webpage sufficed to show what I was buying.
Products used:
Jenn-Aire cook top replacement parts
Date of experience: October 21, 2023
I ordered my part to get my oven working and it said it will arrive by a certain date. The day before I still had no tracking. Tried to call > No answer. Tried to live chat > not available. Emailed customer service that morning. Received an email that someone would get back to me shortly. No one ever responded. The "supposed" day of arrival, I requested a cancellation. Not over the phone > still no answer. Not over chat > still not working (during their business hours), but over email. I received 2 emails confirming cancellation. Called the following day to check on my refund. Someone answered the phone! Guess what. My item was arriving that day. But, I had already expedited shipped a new one from Amazon, because of this awful customer service. So, how do I return? Well, they keep the $7.99 shipping to arrive late to me (never got a shipping email), then they make me pay to ship back (promised a pre paid label, but sent me nothing), plus charge me a restocking fee. Basically the cost of the item... or more! This is the worst customer service I've had in a long time. Wish I would of read the reviews before falling down this rabbit hole. Their ship dates are a lie to get you to buy through them. They catch people in a time of need and then do not fulfill their promises, or help you out at all. If someone would have said it was arriving a day late, then I wouldn't have ordered a new part. We cook everyday and I need to get my oven working. Good customer service could have saved this whole deal.
Date of experience: March 22, 2019
Ordered a replacement for a broken plastic door thingy on my LG refrigerator. They had the right part, price was reasonable, ordering was easy, and the product arrived in just a few days.
Date of experience: March 16, 2023
Excellent! Easy to navigate website, found oven rack part quickly by entering model # of oven.
Arrived earlier than estimate date. Fits like a glove in oven. So happy to have found GRP.
Date of experience: January 20, 2023
Easy to install - all worked perfectly, I had the dish washer for some time now - works great but the front panel got the wear so the new one just make it like new.
Date of experience: December 2, 2020
I did receive the part but it don't fit in my microwave even though that they say it does before I Purchase it, and i did not like the fact that I can not return it to get my refund back just because the price is under $30 so now I am stack with a part that I don't need.
Tip for consumers:
Make sure that the part you are buying is exactly the same because when I purchased mine they only have one picture for my part on there website and it’s not a good picture but on the description it say it fits but I didn’t.
Products used:
I did not use the product I purchased from them because it did not fit, so I had to buy another one from another company.
Date of experience: July 30, 2021
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
