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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I ordered a washing machine timer and it arrived 2 days later. Easy to install and everything worked great.
Would definitely use them again and would recommend to everyone.
Date of experience: October 23, 2020
Ordered an item from their site -- only to get an email from them stating that they have NO STOCK on the item. And that it would take 5 days to refund my credit card. Horrible.
Date of experience: August 31, 2015
Order was received timely. I accidentally ordered the wrong part and was also able to return the item and be fully refunded with no issues
Date of experience: March 31, 2023
Quality parts and really fast shipping! The website made it easy to find what I needed: just typed in the dishwasher model number and was able to keyword search for the parts.
Tip for consumers:
Use the model number of the appliance to search for the parts you need.
Products used:
GE Flood Switch and GE Circulation Pump
Date of experience: June 24, 2022
I was looking for a part for my washing machine for over 2 months. I finally found Genuine Replacement Parts who had the part at a great price and had it to me in days.
Date of experience: July 24, 2020
I was able to find the right part for my refrigerator quickly on their site and at the best price of any of the other retailers I checked. I highly recommend them for replacement parts.
Products used:
Refrigerator replacement parts
Date of experience: January 5, 2022
Good prices and reasonable shipping costs for hard to find parts, and it was shipped in a timely manner. I received it in a reasonable amount of time and am very satisfied with their service!
Date of experience: January 23, 2021
Ordered washer pump Sunday afternoon, received pump Tuesday afternoon. Installation complete 39 minutes later. Ahead of schedule and under budget.
Date of experience: April 5, 2023
Got here quickly and in good shape too. We installed it immediately and glad to have things back to normal.
Date of experience: May 28, 2023
I was impressed with the communication effort on letting me know where my order was each step of the way.
Date of experience: March 4, 2023
I was able to easily order a replacement door bin for my refrigerator. It was delivered within a few days.
Date of experience: April 14, 2023
Excellent. Product I needed, received quickly. Will reorder from Genuine Replacement Parts to be sure I get the right part(s).
Date of experience: February 13, 2023
Excellent I ordered the same item from another parts company and thier service and delivery
Wasnt as fast as yours.
Date of experience: February 20, 2023
Was pleasantly surprised by the price and delivery over the holidays. Parts fit perfectly and dryer is now running.
Date of experience: January 7, 2024
Ordered my parts from GRP and in a couple days I had the new parts installed.
My range is working like a champ now.
Date of experience: March 14, 2023
I am highly disappointed with this company. One they ship you a product and it isnt the correct one, they wont take it back. What a rip off. Shop at a different website, never these guys.
Date of experience: September 10, 2020
They were exactly what I wanted for my oven! They fit beautifully in it. Love that they can be cleaned in the oven. So much better than the ones that came with my oven too. Shipping was super fast!
Date of experience: November 16, 2020
We needed the bottom panel for my oven. We found it on this site and are very pleased with the quality and swiftness of receiving the item.
Date of experience: March 30, 2023
I placed an order on Wednesday and the part arrived on Thursday it also has a great price in comparison to the same part on other sites.
Date of experience: March 18, 2023
I ordered the part on a Wednesday and it arrived on Saturday, two days early! The part was authentic Whirlpool and brand new. We were very happy.
Date of experience: February 11, 2023
Return merchandise to company after receiving 7 days prior. The merchandise is new and unused and return pay by our own money to ship it back to the company. I contact to company several time requesting refund for my 85 years old mother-in-law gasket freezer which after given the model number, still ship the wrong parts.
The original box was water damage, so return in a new box via post office. Company refused to issue refund because it was not in original box, but I explain what happen to the box and return it in new box without using the product still new.
The company fraudulent misrepresent their return policy and use of bullying and intimidating to their customer. I am trying to resolve this issue for my 85 mother in law freezer gasket.
I believe the company is using bait and switch on their customer by stating one thing and not abide to their own return policy. After further research, I see this has happen to other customers.
I file a formal complaint to BBB, FTC regarding their tacks on elderly
Date of experience: March 26, 2020
Replaced the part with the one i ordered and it still diddn't work. Would not set i don't know if it was a bad board or what.
Tip for consumers:
would like to see if i can get a refund
Products used:
the control board i ordered
Date of experience: December 24, 2023
The part was exactly what I needs for my washer. Shipping was very fast. My daughter and I changed the part with trouble by watching the video step by step. Saved a few hundred dollars. Thank you
Date of experience: November 11, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
As Dappz.com, we've never heard of "siteJabber"
This is NOT an actual review site, it is a COMPLAINT BOARD.