Genuine Replacement Parts

Delivery received timely but box was smashed and ordered item was broken. I contacted your company and after following photo requirements for damage proof you are sending me a replacement. I have not received replacement yet.

Ordered the parts to fix my stove, when I ordered it showed the parts in stock and arriving on a specific date. I received an email on the date that my order was to arrive that it had shipped. Now I have a stove that doesn't work and will be unable to cook Christmas dinner. I bought from Dappz because they were about $5 less than their competitor who also offered free returns, guaranteed on time shipping, etc. Lesson learned you get what you pay for. Do yourself a favor and shop somewhere else... anywhere else!

I received a notification that 2 parts were delivered. I immediately checked the porch and saw nothing; I then checked the cameras. Again, nothing. I emailed GRP (Genuine Replacement Parts) and was informed to wait 48 hours for the delivery once I was notified it was delivered. They told me the investigation would take 15 business days to determine if it was delivered even though I have kept up communication. I think this company is scamming people.

I orders an icemaker for my Maytag fridge using my part number. The part they sent did not fit. I sent it back first they would not refund because "The box had been opened"? How can to see if it's the right part without opening the box I would like to know. Then after much discussion they refunded but charged a restocking fee "because the part was not defective" So they send you the wrong part then refuses to refund because you opened the box then charge you a restocking fee for sending you the wrong part. That is their business model. You can read several others who had the exact situation.

UPDATE: After two days it was finally agreed that they send me the wrong part and the part for mine was 100.00 more (sound familiar). They refunded my money and deducted a stocking fee.

Then I get a notice from them about this review. Saying quote "It appears your statement is false and untrue then. I have forwarded this to our legal dept for review. Thank you!".

The part was as ordered, and is functioning as expected. The only problem I had was they wished to confirm the order to be sure that it was legitimate. But I didn't receive their email until it was too late to respond that day. This delayed my response over a weekend and therefore delivery of the part and the repair for several days.

I should have read the reviews first! 1 star ratings from BBB. No telephone support, technicians that can't comprehend the simplest issues and no sense of urgency. I was shipped a factory part in a Whirlpool factory box alright-- but one that was marked "rejected" by the factory. Reading all the reviews n the net I was a fool not to check them before ordering. I presume they order surplus /rejected parts and market them as new.

I ordered several items (refrigerator filter, part for my ice maker, 2 trays for my refrigerator) and all came in on time and were wrapped very well in order to prevent damage.
I am so happy with my purchases and would highly recommend Genuine Replacement Parts to everyone

It was a part for JennAir cooktop that was discontinued years ago. The needed part was recommended by the Chat/Help (a Whirlpool part). The priced was much lower than JennAir's site offered me and it arrived just in 3 days. It worked! Thank you very much!

I ordered a part and paid to have it shipped in 1-2 days through FedEx. I received an email notification from USPS to let me know that my part has shipped and will arrive in 5 days. Far cry from 1-2 days, yet I paid more for FedEx. Sat on hold for 45 minutes for the person on their end to tell me everything that I already knew and basically there was nothing to do about it. Didn't even offer to reimburse for shipping that I paid for. Thanks for nothing.

I just received my refund on 2 items I purchased. I mixed up the tracking numbers and they was still able to find my orders and refund my money. I ordered the wrong parts and they took them back with no questions asked. Eric and Issac were both very helpful. Thank you, I'm a contractor and will tell my do it yourself clients to buy their parts here. Thanks again.

Ordered replacement part for stove bottom drawer and received emails when part shipped and when it was delivered. They sent a link for the shipping company so I could track it also. I would recommend to anyone buying parts!

I found the exact part I needed right away. Checkout was easy and my item arrived quickly. Genuine Parts is now on my favorites list and I look forward to returning for any thing I need in the future.

When my stove top gave out, I contacted GRP and ordered a new top. I received it within 3 days and installed it myself in 30 mins.

GRP made sure I was getting the right part I needed and shipped it out fast.

I am pleased with the customer service I received.

If I have to order any replacement parts, I will be utilizing them again.

My husband found y'all online after looking for the part on other websites. Y'all were the better option so I ordered my replacement part from y'all. The part came in quickly and was easy to fix. My dryer is fixed and now I am able to catch up on all our laundry! Makes me happy!

After paying a crazy amount for shipping the wrong part was sent. It was what I ordered but the description of the part was so bad it made it seem like the correct part. When I attempted to return it i pretty much lost half the original price with shipping. That's ok you have loss my business and I will order my parts through amazon from now on.

I ordered an original igniter for my gas stove. I received a "substituted part," from them. The substituted part was for an electric stove. The return process was arduous and the people in charge rude and useless. Better places to buy parts. This company is obviously going out of business.

The replacement part I ordered was delivered earlier than promised but damaged in transit delivery service. I contacted the company's Customer Service and they requested pictures of the damaged box and part (microwave door). Once I got the pictures they needed to them they approved a replacement part and had it shipped out the next day and delivered the following day. All the while keeping me updated via email. Even though I was frustrated to receive a damaged part, they rectified it immediately. Genuine Replacement proved they cared about their customers. I will remain a loyal customer and shop here first when looking for replacement parts.

I ordered a meat pan refrigerator drawer. They sent me a "fruit/vegetable drawer. I have requested that they send me a prepaid return ticket for the incorrect product that they sent to me. They always ask for pictures and lots of other information. BUT, THEY DO NOT RESPOND. I have chatted, called, and emailed them at least ten times over the last 6 weeks. They refuse to respond. I have asked my credit card to void the transaction. Perhaps they will respond when they credit card company contacts them.
They are not a reputable company! I have attached a picture of the drawer that I need, and the packing slip from the company.

This was my first time using this site and was very impressed... I was able to find the part easily (where I couldn't find it at all on other sites, the part was cheaper than expected, it arrived in only a few days and is working great! Very good first impression, I must say. Thank you!

I placed an order online with valid name, address, and credit card info. Their fraud system flagged my order for validation. I called and provided the information the agent asked for. She said I would get a confirmation email that the order went through. Instead I received a notification that they canceled my order. I called back again, another agent told me they canceled my order because I had to look up my credit card info on the first call and didn't know it be memory. Instead of trying to help me replace the order, they told me to place the order online again and hope for a better outcome. Are they serious? This place is a joke, and now they've stolen my CC info. Stay away!

They sent me the wrong part. And would not send me a new part. In addition, I paid close to $40.00, I was refunded $26.00 and had to pay the shipping to return the product. To boot, customer service is not customer friendly. How does your business survive. I would never recommend this company to anyone. My overall rating is 0.

Received a cracked part for my washing machine, called and spoke with a customer service specialist and was informed to take a picture of the damage part and a replacement would be sent out. So I did, next they change the parameters and want additional photos of the shipping box, the model no. Of my washer ect. They where informed the packing box was not damaged and the part was in another box inside. They make it impossible to do returns.

I received the filters exactly as expected. The site was very easy to find what I was looking for, after several orders from Amazon and receiving the wrong item. Amazon gets you with fast shipping promises and lower pricing, but when you get the wrong item it doesn't matter. Will definitely be back for other needs. The shipping was fast and received it after a few days.

First you will never get to a real person and their follow up is horrible. Next, purchases needed to be returned in 30 days and with the delays in their replies it extended it past the 30 days and would not honor the return. Also, you have to send it back in the original box or they wont take it. Will never use them again and nor should you.