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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Fast service & delivery of a hard to find part made fixing our appliance quick and easy. Saved us a lot of money.
Date of experience: April 7, 2023
I received (2) drawers when I only ordered (1). Been waiting for a return document to send the drawers back. Can someone assist?
Date of experience: May 2, 2023
I did receive the part but it don't fit in my microwave even though that they say it does before I Purchase it, and i did not like the fact that I can not return it to get my refund back just because the price is under $30 so now I am stack with a part that I don't need.
Tip for consumers:
Make sure that the part you are buying is exactly the same because when I purchased mine they only have one picture for my part on there website and it’s not a good picture but on the description it say it fits but I didn’t.
Products used:
I did not use the product I purchased from them because it did not fit, so I had to buy another one from another company.
Date of experience: July 30, 2021
I've used them several other times. They are a pleasure to work with, have the parts in stock, and ship quickly. Will use them and recommend them again.
Products used:
Dryer drum belt
Date of experience: May 26, 2022
Their return policy is criminal. I attempted to return my unused item and they said they do not accept returns. I am astonished that they're still in business.
Tip for consumers:
I would avoid their site as they say the shipping and restocking fees are why they do not accept returns.
Products used:
A latch to a washer door that is $8 on Amazon and $30 on their site.
Date of experience: February 1, 2022
Ordered a part for $140. They charged my credit card. I just contacted them and they said they emailed me telling me their price was wrong and they were cancelling the order. No email ever received. The part is actually $250 and they won't honor the price OR CHANGE THEIR WEBSITE TO REFLECT THE TRUE PRICE. Customer service was VERY rude. I've contacted my credit card company because they haven't refunded my money.
Date of experience: January 25, 2018
DO NOT SPEND YOUR MONEY ON THIS COMPANY! THEY SCAM YOU ON RETURNS! THE CUSTOMER SERVICE REPRESENTATIVE CHEYENNE WAS VERY RUDE AND UNPROFESSIONAL THEY DONT NOT HELP YOU WHATSOEVER! DO NOT BUY FROM THEM
Date of experience: September 22, 2022
Our order arrived promptly and the replacement part fit perfectly. We are very pleased and will certainly order from you in the future if we need additional parts for our refrigerator.
Tip for consumers:
We chose this site because they we able to assure us that the part would fit our appliance; other vendors could not make that guarantee. We were very pleased with the part and service.
Products used:
Replacement drawer for refrigerator.
Date of experience: October 16, 2022
GRP, shipped the wrong part. I sent pictures of the part and my refrigerator model. It has been over a week, they still have not resolved my issue. Also, the part looked used! Poor customer service!
Tip for consumers:
Return policy should be easier!!
Products used:
None, shipped wrong part...
Date of experience: April 7, 2021
Ordered replacement for broken Samsung refrigerator door bin. Order placed and bin received within two days.
Date of experience: April 20, 2023
Fast delivery of original replacement timer for dryer. Installed within 20 min. Dryer back in service.
Date of experience: January 17, 2023
I am disappointed with the cap. It is not as thick and the original cap and there is a chip in it. But I have been so busy did not take the time to notify the company for new replacement.
Date of experience: September 9, 2020
They refuse to pick up their telephones or respond to an email concerning a damaged GE Part# WB28X******* Ignitor Glow Bar. Both my husband and I emailed them pictures of the damaged part they sent me and we got absolutely no response from this company. They ignored both our phone calls and emails. We are now asking for a refund and we can not even get through to the company to get the refund. They will not allow you to return an item without a RAM#. However since they do not answer there phones we can not get a RAM# to return the broken part they send us. This company are sheer crooks to say the least. Sad excuse for a company who should be backing up the parts they sell to you. IF I COULD GIVE THEM MINUS 5 STARS I WOULD HAVE!
Date of experience: June 18, 2020
Very pleased with the service, promptness and most important the right part number and quality of product. Highly recommend your services for someone in need of Genuine GE Replacement Parts.
Date of experience: July 15, 2020
I was able to locate a washer agitator for my old Maytag washer here at GRP. The price was great, shipping was timely. I now have a washer I can use again! Thank you!
Date of experience: December 12, 2020
Easy to order, the part arrived on time and is as described. An easy install and saved me tons, the repair service wanted $200 plus $80 minimum for parts just to show up! Just DIY
Date of experience: July 14, 2020
Offers replacement parts for many models and I was pleased that my dryer model was on their list. Parts came as described and worked perfectly. Thanks for being an option to buy reputable parts from.
Date of experience: July 23, 2020
DO NOT USE GENUINE REPLACEMENT PARTS! UNLESS YOU ENJOY FEELING LIKE YOU HAVE BEEN RIPPED OFF. THIS IS AN ONLINE PARTS COMPANY FOR APPLIANCES AND OTHER ELECTRONICS THAT DOES NOT ACCEPT RETURNS IF YOU OPEN THE PACKAGE,,, EVEN IF THEY SEND YOU THE WRONG PART. THEY ARE A COMPANY THAT HAS CRAFTED LOOPHOLES IN THEIR BUSINESS STRUCTURE DELIBERATELY DESIGNES TO SCREW YOU! YOU HAVE BEEN WARNED.
Date of experience: September 10, 2021
The part was a direct bolt on OEM replacement. I received it in a very timely manner, and the fit was perfect.
Products used:
Lid
Date of experience: September 22, 2023
I purchased a control board for my washing machine, gave the correct model number and they sent me a part that is not the same shape or size of the original part and they insist that the part is compatible as per the manufacturer of the part. Their name is genuine replacement parts but they are not sending genuine parts. They are refusing to give a full refund and are insisting that it is compatible even though the appliance repairman said the part is absolutely not compatible. DO NOT ORDER PARTS FROM THEM
Date of experience: January 27, 2020
My husband said this was the easiest repair he ever did. It will allow our 14 yr old washer an extended life. It was the agitator. Thanks!
Date of experience: January 9, 2023
I needed a new roller for my DW. Finding the part and placing an order was very easy, and delivery was quick. I highly recommend this service!
Date of experience: January 19, 2023
Ordering was excellent. However Fed Ex delivered to the wrong house and I had to check with neighbors to get my package.
Date of experience: March 4, 2023
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
