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Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 142nd among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I order a dishwasher heating element from this company, same day they charge my PayPal and print a shipping label, they got a tracking number from the shipping label and email it to me, eight days later the usps track show they have not ship it so I call the company and ask them to ship the package, 0r refund my money they blame usps and the covid19 didnt accept responsability, not refund no shipping so I have to open a case with paypal, no to mention how rude they are.
Exact replacement of original part. Just had to remove screws from broken piece & replace with new part. All screw holes perfectly line up.
I was looking for a part for my refrigerator and I found this place and I ordered because supposedly arriving faster than any other place they promised me delivery in 2 business days and I order it, the product arrive on the fifth day, and as I needed urgent I bought it at a local store and I return the package to Dappz, paying for the return and insurance and I told them They says that the return is going to be in a maximum of 10 days, but they never talk about the restoking fee and this store made me a surcharge of 25% of the value of the product parts, the products are not well protected, so it is risking to see as you return to the product since they say that they have to do an inspection before making the return and depends them if they give you or not a refund, I never had seen this surcharge on any another store earlier with a new part without using and returned the next day came. I do not recommend this store because they have a hidden charges and charge you for everything and have a terrible customer service. At the end the cheap comes out expensive I never buy any product in this place. I had a very bad experience with this company :/
Easy to navigate website to find parts. Fast delivery. Simple payment options. Great communication after the purchase.
Products used:
Microwave replacement part
Part came as promised just a day or two after ordering. Excellent condition, great low price. Fit like a glove. I highly recommend this company.
Web site has everything I needed to find the exact part. Prompt shipping by UPS and arrived in three days. No miss no fuss.
Purchased 2 freezer baskets PER my PartsSheet of Sears Kenmore chest Freezer, not correct size, instantly sent photo and needless to say I have a claim with the Better Business Bureau.
Tip for consumers:
Don’t!
Products used:
I receive incorrect fitting part wanted RA label to return as UPS cost would of been 45.00 at my cost, and USPS would of been 58.00 at my cost.
Only paid to receive for order 8.88 threw Fed x
As would see on my receipt.
GRP is not willing to work with me to exchange or refund return cost, on top of original purchase.
Rude, and totally a Company not worth getting my business ever again.
My order for the refrigerator rails came on time and fit like a glove! So easy to put on. I recommend this company anytime
Nice easy to use site/order page. Competitive pricing. Fast shipper,order came well protected. Spider fit exactly. O.E.M. Part? Washer up & running better than ever. Bought used (2005 model) for $350. In '06. Replaced bearings, tub o-ring, rear seal & 3 shocks 12 yrs. Later. Actually quiet now! Don't throw yours out if it sounds loud during spin cycle. Many Vids on YouTube how to fix. Had to use a 8- Lb. hammer to knock out tub as #20 OZ. Was not getting it. Bearing was rusted on quite thoroughly. A couple of whacks gained co-operation. Do repair ASAP as you could damage outer tub & boot seal by running it further. Spent just under $200. For all the parts. Not hard to do & 5-X less than buying a new one.
Chat support answered my quick question right away, gave me confidence to order.
Don't agree with 25% restock fee, should be around 15% is most typically seen in retail. Other than that though, would order again.
I had placed two seperate orders, one being for next day delivery with a charge of $5.00 additional. I however didn't receive it the next day...it was days later. Would like a refund.
Thank You,
Michele
River Oaks West Apartments
*******870
Great service! Very specific info on what you were ordering, and when it would be shipped and expected date of delivery! A+++++++ in every way. Don't hesitate to order from these people. They have even the tiniest little part, at a reasonable price.
First order worked well. No option for faster delivery. Not terrible, but could be an improvement.
Now I am looking for a refrigerator fan motor. Seems like s pretty common part, found it in many places, but can't find it with you. Sorry.
Delivery time was a lot slower than stated when placing the order. Received phone call stating it will be another 2 days, yet it became 4 days instead. Started to become an inconvenience, but what can you expect for the price.
Found my part, ordering and checkout was super easy (processed as a 'guest'), and so far really impressed. Now we just need to item to show up in 2 days like it says. Thanks!
Update - it arrived on time. Thank you!
I would like to give a review on my purchase but I'm still waiting after I ordered it 6 weeks ago. They keep telling me "its in back order".
My dryer works fine and save me money to get a new one, so glad I could find the right place to buy it
Tip for consumers:
Just make sure to choose your right model
Products used:
Belt
Ordered part with ease and it was delivered on time as promised. Keep up the the excellent customer service….you guys rock!
Will buy again if needed. Service was prompt and quality was good. I just replaced the appliance instead of fixing it.
I went through 15 appliance parts sites before finding yours. I hit you by entering an OEM part number alone on a google tab. Could have saved 2 hours if I found you sooner. In my 'favorites' now, but you need to find a way to get 'noticed' quicker. Great price + free ship... doesn't get any better than that.
Genuine Replacement Parts had exactly what we needed and at a great price. It was delivered in a timely matter which was important given the circumstances. I would purchase from this retailer again and would recommend them to others! I'm so pleased with my transaction.
I found this company through a Google search, price was comparable to other sites and shipping was just 2 days! It arrived on time, my husband popped it in the freezer and it's been running great! Fast, easy fix.
No alternate (expedited) shipping modes, other than standard, also difficult to communicate via chat, the system kept disconnecting me while typing, a customer service rep to talk to would have been nice.
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Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
