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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
So fast and easy! Excellent experience.
Date of experience: November 15, 2019
Date of experience: April 4, 2019
So far ok, will see if right part. It is.
Date of experience: March 25, 2018
Date of experience: September 18, 2020
Date of experience: November 12, 2019
Good job - keep it up
Date of experience: March 21, 2018
Date of experience: March 21, 2018
Date of experience: September 11, 2020
Excellent service and fast shipping. 5 stars
Date of experience: March 23, 2018
Date of experience: March 22, 2019
Fast and efficient site! Great prices, too!
Date of experience: March 18, 2018
Works great! Thanks
Date of experience: March 18, 2018
Date of experience: March 20, 2019
Date of experience: November 5, 2019
Easy to order. Thanks!
Date of experience: March 16, 2018
Date of experience: September 10, 2020
Date of experience: September 10, 2020
Date of experience: March 16, 2019
Date of experience: September 10, 2020
Date of experience: March 16, 2019
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
