• Genuine Replacement Parts

Genuine Replacement Parts

Write a Review

Overview

Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 142nd among Appliance Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 62.1%
Positive
41
Neutral
2
Negative
23

Instant Feedback

73,620 reviews

178
See all photos
How would you rate Genuine Replacement Parts?
Top Positive Review

“The only place to get quality replacement parts for your appliances at an extremely reasonable price”

Bill M.
6/18/24

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

Top Critical Review

“No accountability, unapologetic”

MIchael O.
10/4/24

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725

Reviews (10,741)

Rating

Timeframe

Other

Reviews that mention popular keywords

model number (231) replacement parts (328) customer service (263) right part (137) part number (125) return policy (70) restocking fee (63) return label (15)
Thumbnail of user khadiw
Khadi W.
1 review
0 helpful votes
  • Send Message
April 16th, 2017
Verified purchase
Thumbnail of user ralphm860
Ralph M.
1 review
0 helpful votes
  • Send Message
January 14th, 2015
Verified purchase

Thumbnail of user tanyam714
Tanya M.
1 review
0 helpful votes
  • Send Message
August 19th, 2020
Verified purchase
Thumbnail of user kevinh3371
Kevin H.
1 review
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase
Thumbnail of user jimmyj344
Jimmy J.
1 review
0 helpful votes
  • Send Message
August 24th, 2020
Verified purchase
Thumbnail of user ronq212
Ron Q.
3 reviews
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase
Thumbnail of user davidh10813
David H.
3 reviews
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase

Thank you for having the parts! Worked great!

Thumbnail of user bobc1481
Bob C.
1 review
0 helpful votes
  • Send Message
April 15th, 2017
Verified purchase

Arrived Promptly... OEM as described!

Thumbnail of user larryn628
Larry N.
1 review
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase

Thumbnail of user bartr87
Bart R.
1 review
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase
Thumbnail of user timm2369
Tim M.
13 reviews
0 helpful votes
  • Send Message
January 13th, 2015
Verified purchase

Keep up the good work. Easy and fast.

Thumbnail of user kathleenp1696
Kathleen P.
1 review
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase
Thumbnail of user keiths1724
KEITH S.
1 review
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase
Thumbnail of user kemolf
Kemol F.
1 review
0 helpful votes
  • Send Message
April 16th, 2017
Verified purchase
Thumbnail of user jeffk1676
Jeff K.
1 review
0 helpful votes
  • Send Message
January 13th, 2015
Verified purchase

Thumbnail of user paulc4319
Paul C.
2 reviews
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase
Thumbnail of user curtiss549
Curtis S.
1 review
0 helpful votes
  • Send Message
March 26th, 2020
Verified purchase
Thumbnail of user frankn967
Frank N.
2 reviews
0 helpful votes
  • Send Message
March 27th, 2020
Verified purchase
Thumbnail of user bobbucciarelliv
Bobbucciarelli V.
1 review
0 helpful votes
  • Send Message
March 25th, 2020
Verified purchase
Thumbnail of user courtneys800
courtney s.
1 review
0 helpful votes
  • Send Message
January 13th, 2015
Verified purchase

Thumbnail of user guillermoa130
guillermo a.
1 review
0 helpful votes
  • Send Message
March 27th, 2020
Verified purchase
Thumbnail of user jamesh8464
James H.
4 reviews
0 helpful votes
  • Send Message
March 27th, 2020
Verified purchase

Thumbnail of user andrewm3655
Andrew M.
1 review
0 helpful votes
  • Send Message
March 25th, 2020
Verified purchase

Direct fit. 100% satisfied,

Thumbnail of user tims2373
Tim S.
1 review
0 helpful votes
  • Send Message
March 24th, 2020
Verified purchase

Thumbnail of user lauries1004
Laurie S.
1 review
0 helpful votes
  • Send Message
April 11th, 2017
Verified purchase

No problems - thanks!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Genuine Replacement Parts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Genuine Replacement Parts?