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Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Especially liked your cross references to applicable refrigerator brand and model. I'm postive I've ordered the right part!
Well after, about 10 days, my part was delivered to me, I got another notice that my order has been shipped. The notice cites the same order number, but am I to think another part is on the way whether I need it or not?
VERY CONFUSING__POTENTIALLY EXPENSIVE IF IM BEING DOUBLE CHARGED
Date of experience: May 21, 2020
My experience with genuinereplacentparts.com was good. I needed to replace the glass on a smooth top slide in oven. I was unsure about the exact product I needed (I'm a woman replacing this via youtube tutorial if that helps any Lol). I was nervous when placed my order. I guess I could have contacted customer service. But I ordered the part and I am happy to say that it was the exact one! I'm very pleased. It came relatively quickly and the packaging created a safe and secure way to transport it. I now need to more items to fix my range top and when I figure out what they are, I will order from this company, if the product is available. One subject I would address, is it would be so much more helpful if the description of the item was more detailed. Written out. The small pictures are difficult to see. And often if the part is small, it is hard to decipher which number is referencing the part that you require. Otherwise, it was the perfect shopping experience. Between YouTube and genuine replacement parts, the glass top is repaired! Thank you!
Date of experience: September 1, 2020
I just received a phone call from someone who was very nice and wanted to help with my issue, but prior to that, I had ordered an OEM part which turned out not to be truly an OEM and needed to order another part to go with it to make it work which meant I needed to pay extra shipping. Secondly, I tried calling and was on a hold with very strange messages as I waited ("You are the 4th person in line...Now you are the 7'th person in line...Now you are the 1'st person...Now you are the 10'th person...) After about 11 minutes the call was disconnected both times. When I emailed my situation about receiving a bulb that was not a genuine OEM bulb, I felt like they were not being read (i.e. I was repeatedly asked to send numbers, pictures, etc. (which I had done in detail more than once)). I don't think I've ever given a bad review to anyone, but this has been very time consuming and frustrating. Again, the man who just called me was very, very nice. BTW, "GRP.com" took me to "Universalmusic.com"! On both Internet Explorer and Chrome. "genuinereplacementparts.com" did the trick! :)
Date of experience: June 1, 2020
Suppercalafragalisticexballadoshas very good the part came be for it was supose to which made my wife very happy and saved my but Thank you very much Roger
Date of experience: October 9, 2020
Easily found the part I needed. Shipped and received within a day. It was exactly what I needed to replace the existing part. So happy I chose genuinereplacementparts.com.
Date of experience: November 28, 2019
Delivered product had a significant defect. Immediately contacted genuinereplacementparts. Their cust svc responded quickly and were very helpful in replacing the part.
Date of experience: May 12, 2020
Buying a new house and the griddle was missing off the stove. I searched the internet and found genuinereplacementparts.com and they had they answer and shipwed it out in a matter of days. Good deal!
Date of experience: July 30, 2019
I installed the replacement ice maker with no problems. Works great. Happy to have ice once again. Thanks genuinereplacementpart.com!
Date of experience: May 3, 2019
Genuinereplacementparts.com met all expectations, good price, good delivery and a part that worked. I'll use them again.
Date of experience: January 16, 2019
I had a great experience ordering from GenuineReplacementParts.com, and I would recommend them to everyone!
Date of experience: November 6, 2018
Glad I found the part I needed. I replaced the old part with the new one and everything works just fine. Many thanks to genuinereplacementparts.com.
Date of experience: December 25, 2018
My overall experience was good. Genuinepartsreplacement was less expensive and the product was shipped quickly and also was oem.
Date of experience: July 7, 2020
Quick and simple Microwave fixed and working fine, like new. Thanks Genuinereplacementparts.com
Date of experience: October 21, 2019
Straightforward and easy, I'll use genuinereplacementparts.com again for my DIY repairs!
Date of experience: July 6, 2020
Good parts **************!aaaaaaaaaaaassssssssssssssssssasddfggrrtgggyyhu
Date of experience: January 26, 2023
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
