Genuine Replacement Parts

I ordered a replacement hose for my dishwasher. It turned out to be the wrong size / fit. I tried to return it and was told: " if you have ordered a part in error or no longer require
The part you purchased, we only request confirmation that your part is
In new and uninstalled condition to generate your return
Authorization. No photos would be required."
I confirmed this was the case and they referenced some fine print on their website and denied the return. Will never shop with GRP again.

I ordered an ice maker for my fridge. It came a day late, but no problem. We got it installed and it works perfectly. The part was pricey, but I think that's more of a manufacturer issue. I was glad they confirmed the model # before I placed the order. We are very please.

Sold me a switch control advertised as OEM and did not stand behind the product. The manufacturer's OEM guarantee is 365 days. My switch worked less than 60 days. Phone support from supervisor Jonathan was rude and lacked any type of understanding and helpfulness. Instead of offering any help he decided it was easier to hang up on me!

Use Amazon. They have a much better customer service division and return policy. After a lengthy back and forth via email they informed me they do not accept returns under $30. Which is fine if they would communicated that policy when make the purchase. Their website is very deceiving, they give the allusion they accept returns but you better read the fine print. Very misleading

This company provided me with the correct part I needed at the best price I found online. Shipping was fast and secure. My new fridge needed an extra glass shelf and now I'm good to go with a shelf delivered quickly and intact.

We purchased a new replacement part for our refrigerator from Genuine Replacement Parts. After one year, the part failed. Although it was only a few days outside of the one year warranty, Genuine Replacement Parts would do NOTHING about it. Talk about terrible customer service. It all seems very shady. Save yourself a lot of headache and expense and order from another company!

Refrigerator Crisper shelf had been cracked for about a year. Wife finally got frustrated; found OEM part in their inventory. Easy order; quick ship for $6.99. Arrived as promised and easy install.
Happy wife means happy life...

This company is a rip-off. They sent me the wrong part and now they are saying that they won't change it or refund my money because the part is now considered used. I have not even taken the plastic off the part, because I could see that the connecting strip is not the right size,. They tell you that the part will fit your appliance and then blame you if it doesn't and will not take a return or give you your money back.

Clothes dryer had been noisy for some time before it stopped spinning altogether. Expected a broken belt, but found it needed a tension roller. GRP showed me which one matched my model number and had helpful video on installation. I had my dryer up and running again in less than a week.

I ordered a part that their website said it was in stock. I never received the part nor an explanation why I didn't receive it. I submitted an inquiry and they told me that to part was out of stock. I guess they wold not have contacted me to let me know. Now I'm waiting on a refund. Beware, they will just take your money and never send the items that you order.

Received a broken part I bought for a fridge only way to communicate is thru email no reply and no contact number or anyone to talk about how to fix the issue so have to take a loss pissed off please don't buy from here I wish there was a 0 rank

My order was shipped with a single layer of packing paper and flush to the sides of the box. If this part was packed with bubble wrap and a larger box, it may have prevented damages during transit. With that said, I am waiting to receive undamaged product or a refund.

My part is a WEEK late at this point. When I spoke to support all they will "commit" to is that I SHOULD get an email with my tracking number "within 48 hours." Maybe. If I don't, I should call them back to see what when wrong. Then, they TRY to ship on the next business day but that's not guaranteed either. When it might arrive is anyones guess, it seems. What a joke. Use another service.

I ordered a part based on the website mapping for my model number. It turned out to be the wrong part. I was informed that I "got what I ordered" and so I went about the return process, which included shipping back the product at my own expense. They received my part back 2 months ago per FED EX. After multiple emails and phone calls I am still to receive a response from the returns department, much less a refund for my overpriced part.

This is the second time I've used the Genuine Replacement Part's website. They are fantastic. I've recently received (only 5 days to receive parts) parts for my clothes dryer. Within 30 minutes, my cousin had the parts installed and I was able to do my laundry. The first time I used them was for a vegetable pan with glass shelf for my refrigerator. Both orders came in promptly and as ordered! In fact, the vegetable pan's arrival was delayed by UPS for two days and GRP contacted me immediately to let me know that it was going to be delayed. I can't get that kind of service from local companies!

The key to a successful experience is to have your make and model numbers handy while ordering and double checking the order before finalizing. I take my time and it's been right each time, completely on point!

I would recommend this website in a heartbeat.

The part arrived broken because there wasn't enough padding in the box. The part was able to bounce around inside and broke off chunks of plastic and bent the electrical connectors. Instead of immediately sending a replacement, they made me go through their claims process. Now it looks like the part is out of stock and who knows when I'll get the replacement.

I looked up the part number on 3 different web sites. When all three numbers matched I was sure I had the part number I needed.
Genuine Replacement Parts had the best price, they accepted PayPal and the part arrived 4 days later USPS. Part matched the old one perfectly. 45 minutes later my dishwasher was back together and working perfectly. I am 100% satisfied and I would gladly use them again.

Ordered a part, confirming on the phone, then received the wrong needed part. They refused any responsibly so I was told full refund if I in original box and not used. It cost me $45 just send it back which I did in two days. It then took them over 30 days to refund me, and then shorted me $17 for my refund. When I called her email, nobody returned your call or email and the customer service is horrible horrible.!

We keep our old Maytag fridge in the garage to minimize shopping. Two months ago it just stopped cooling. We were just going to junk it, and started shopping for a used one, but decided to research fixing this one.

We did some troubleshooting and found it might be the run capacitor. Ordered it from Genuine Replacement Parts for about $40 (including shipping).

We ordered it 5 days ago and got it yesterday. They had emailed a couple times for confirmation, and to let us know to contact them if we had questions about installation.

It worked! That saved us at least $250 for a used fridge.

Horrible service! As a result of their inaccurate website description, I ordered the wrong part. While I was willing to accept some responsibility, GRP wasn't willing to accept any and absolutely refused to compromise or help in any way. Nevermind the fact that I now do not have an oven to cook Thanksgiving dinner!

The Customer Support Team is responsive and professional! When I contacted them that the order I had placed was lost, they immediately responded and sent the replacement item to me. It arrived within a couple days. I am very pleased

I ordered refrigerator shelve glass 27.5 x 15 inches. They delivered 30 x15 in. They require documents including serial number, MN etc to resolve the issue. I cant understand if they advertise the measurement and not deliver the exact item.

Needed a new front control panel for my refrigerator that had the buttons to select ice and water.

Found Genuine Replacement Parts pricing was very competitive for the part I needed. It came on the day promised. Box was beat up by FedEx, but there was adequate packing and no damage.

Part was OEM and fit correctly. Functions correctly now and minimum work to install the pane.

We are performing a upgrade of our kitchen and don't plan to replace all of the appliances. The refrigerator and range will be costly enough. I found that the dishwasher front panel and handle could be replaced easily with stainless steel. I found Genuine Replacement Parts on the internet and purchased the parts. Saved hundreds of dollars by not replacing the dishwasher. The site seems to have replacement parts for all appliances and it's easy and quick to use. Wish I found it sooner. Definitely recommended.