• Genuine Replacement Parts

Genuine Replacement Parts

Write a Review

Overview

Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 145th among Appliance Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 62.1%
Positive
41
Neutral
2
Negative
23

Instant Feedback

73,620 reviews

178
See all photos
How would you rate Genuine Replacement Parts?
Top Positive Review

“The only place to get quality replacement parts for your appliances at an extremely reasonable price”

Bill M.
6/18/24

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

Top Critical Review

“No accountability, unapologetic”

MIchael O.
10/4/24

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725

Reviews (10,741)

Rating

Timeframe

Other

Reviews that mention popular keywords

model number (231) replacement parts (328) customer service (263) right part (137) part number (125) return policy (70) restocking fee (63) return label (15)
Thumbnail of user brettj188
Brett J.
1 review
0 helpful votes
  • Send Message
August 17th, 2020
Verified purchase
Thumbnail of user lornem20
Lorne M.
1 review
0 helpful votes
  • Send Message
October 21st, 2017
Verified purchase
Thumbnail of user williamb7202
William B.
1 review
0 helpful votes
  • Send Message
July 22nd, 2020
Verified purchase
Thumbnail of user robc871
Rob C.
2 reviews
0 helpful votes
  • Send Message
July 31st, 2020
Verified purchase
Thumbnail of user patriciax701
Patricia X.
3 reviews
0 helpful votes
  • Send Message
July 14th, 2020
Verified purchase
Thumbnail of user renef149
Rene F.
2 reviews
0 helpful votes
  • Send Message
July 13th, 2020
Verified purchase
Thumbnail of user karens5903
Karen S.
1 review
0 helpful votes
  • Send Message
November 7th, 2017
Verified purchase
Thumbnail of user jeremyl860
Jeremy L.
2 reviews
0 helpful votes
  • Send Message
October 23rd, 2017
Verified purchase
Thumbnail of user ricardor563
Ricardo R.
2 reviews
0 helpful votes
  • Send Message
July 2nd, 2020
Verified purchase
Thumbnail of user gregorym1545
Gregory M.
4 reviews
0 helpful votes
  • Send Message
October 27th, 2017
Verified purchase
Thumbnail of user franciscoa403
Francisco a.
1 review
0 helpful votes
  • Send Message
June 28th, 2020
Verified purchase
Thumbnail of user steveh4216
Steve H.
1 review
0 helpful votes
  • Send Message
June 24th, 2020
Verified purchase
Thumbnail of user jayf924
Jay F.
2 reviews
0 helpful votes
  • Send Message
June 21st, 2020
Verified purchase
Thumbnail of user michaelc11033
Michael C.
1 review
0 helpful votes
  • Send Message
June 16th, 2020
Verified purchase
Thumbnail of user sama1221
Sam A.
4 reviews
0 helpful votes
  • Send Message
October 16th, 2017
Verified purchase
Thumbnail of user jamesb10485
James B.
2 reviews
0 helpful votes
  • Send Message
June 11th, 2020
Verified purchase
Thumbnail of user tomk1672
Tom K.
1 review
0 helpful votes
  • Send Message
June 9th, 2020
Verified purchase
Thumbnail of user terryv412
TERRY V.
2 reviews
0 helpful votes
  • Send Message
June 9th, 2020
Verified purchase

THE ONLY PROBLEM IS THAT WE ARE TAX EXEMT AND YOUR CHECKOUT DOESN'T HAVE ANY PLACE TO NOTE IT.

Thumbnail of user lindad3816
Linda D.
1 review
0 helpful votes
  • Send Message
Thumbnail of user jimh2173
Jim H.
1 review
0 helpful votes
  • Send Message
June 6th, 2020
Verified purchase
Thumbnail of user roberts11204
Robert S.
24 reviews
0 helpful votes
  • Send Message
April 12th, 2015
Verified purchase
Thumbnail of user hmc3
HM C.
1 review
0 helpful votes
  • Send Message
Thumbnail of user mikep2620
mike p.
1 review
0 helpful votes
  • Send Message
June 5th, 2020
Verified purchase
Thumbnail of user johnl8034
John L.
1 review
0 helpful votes
  • Send Message
September 15th, 2017
Verified purchase
Thumbnail of user kennetha868
Kenneth A.
1 review
0 helpful votes
  • Send Message
September 9th, 2017
Verified purchase

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Genuine Replacement Parts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Genuine Replacement Parts?