Genuine Replacement Parts

If I could give them negative stars, I would. Like others, I got the wrong part. Return policy was very antagonistic (25% restocking fee, I had to pay for the shipping). They got the part, then told me it has been used: I only opened the plastic wrapper. They said they could not resell it, then said they may be able to resell it as a "used" part. I paid for them to ship it back to me. A TOTAL WASTE OF TIME AND MONEY. Just do yourself a favor and don't shop with those bandits. Go elsewhere, even if it costs few more dollars.

The ordering process was excellent. The product was well protected in it's shipping container. However, the shippers that were utilized leave alot to be desired. Apparently their job is to deliver the item, no matter what condition it is in, weither they caused the proclem or not. I received the range hood filter broken. There was no sense in going through the process to get it replace, so I repaired it myself to make it work. As it becomes necessary, I will continue to use your company to supply any required parts.

I ordered a crisper drawer for my Samsung Refrigerator on Dappz. The order was processed and I was sent an invoice. After a few weeks I had still not received the crisper drawer and reached out to them. They responded saying they had posted the wrong pricing online and that they cancelled my order and refunded the amount. They said that I could go back online and reorder the part- which had increased by $30. WHAT? I have reported them to the FTC- stay away! Typical bait and switch...

Part was easy to find,delivery was fast,part fit perfectly and they follow up to make sure you received your order.

Excellent service. The drawer arrived an if I hadn't checked it would have broken in the same place as the old one. I had to superglue the top right front edge that is supposed to lock in place because it would not snap in place. As a side note it proves it was an original drawer

Terrible customer service! They sent the wrong item and refused to take responsibility for their mistake. I had to pay to ship the item back which almost costed as much as the product. After it was returned I had to chase after them for days for a refund. THIS PLACE IS ONE BIG SCAM! They'll steal your money, don't buy from them!

This part was backordered by the manufacturer and was not available from many suppliers however GRP had it in stock. The communication from the company was excellent throughout the process including notifying me of a delay in the delivery over the 4th.

We ordered a part they sent us a different wrong part. We sent them a screenshot of the part number we ordered on their site and the part number stamped on the part they sent us. They dragged their feet and "escalated" the issue. I called 10+ times before the call center answered and then Felicity argued with me (while she had all my emails and photos in front of her) and made fun of me. Her supervisor Jonathon said she did nothing wrong, he proceeded to argue with me, talk over me, and then said he wouldn't process my return and hung up! I can't even believe this was a real experience. Worst company ever. I see why they have a warning from the better business bureau. Avoid them

GRP delivered a part that claims to be OEM: Bosch wfmc6400uc/01 washing machine Door Gasket Kit *******. However, when I received the part, the directions on it require that I had to disable the flushing hose. My original part had a hole in the gasket for the flushing hose. The GRP part did not have the hole and requires you to re-route the flushing hose.

They refused to refund my shipping cost of $77 to return the non-OEM part. They claim that the part is OEM but does require a retrofit.

I will never be a customer again due to the poor customer service and that they do not guaranteed that all parts are exact replacements.

This was an expensive lesson! Buyer Beware!

I ordered the Kitchenaid handle replacement. The order was delivered in a timely manner.
The replacement was new and it was just what I ordered. The handle was easy to install.
Thrash compactor looks and works as new. I would buy from this company again.
Thanks, Bonnie a satisfied customer.

My part wasn't packed well and arrived broken. With that said the support I received and the quickness I received the replacement part is why I would recommend using this company. They took very good care of my situation.

We were happy with the service and quality of the product. It was one day late according to the the original order date, bit it did arrive early morning the day after. May have been late due to covid.

I received the replacement stovetop coil in good shape. Although the connections for the wires were in different arrangements than my original part, I figured out how to connect the wires and the over now works. Although the part was very expensive, I was able to avoid buying a new stovetop oven.

Ordered a part that weighs 1.5oz paid 2 day shipping there response: you paid for ground shipping which is the regular shipping
CS Dept.:
Ground Shipping (2 days)Estimated
ME:
It said on receipt it would arrive friday $9.63 for this little piece
CS Dept.:
It is only an estimate based on the closes warehouse to you location however the only warehouse that had it in stock was in CA: Me
Thank you i will not be using your web site ever again
CS Dept.:
Your welcome is there anything else I can assist you with today?

ME
Absolutley not
CS Dept.:
Have a wonderful day.

CS Dept. has left the conversation. Currently in room: Susan rooney.

I was very pleased by the ease with which I could order parts for my refrigerator. The search was easy ND identifying the needed parts was fast. I have needed these parts for several years and just assumed they weren't available. Best of all I got the parts 3 days after ordering and they were exactly right.

Possibly THE WORST COMPANY I'VE EVER ORDERED FROM!
Do yourself a favor - KEEP SEARCHING.
Issues:
1. Wrong part sent to me - their answer, "While the parts may vary in appearance, they have the same functionality as the original part. The manufacturer no longer produces the original part number and has updated the part to work with more models". Wrong!
2. Getting an RMA # - literally 20 emails later. I sent the part back in the exact same box, packed the exact same way, never installed part because it was completely different than part needed.
3. After returning to them with tracking, no response until three emails later stating - "Once your return has been received, our warehouse will inspect the item(s) to make sure it complies with our Return Policy. Please allow up to 15 business days from the time item is received and
Inspected to process the return. As we are experiencing delays" - Simply ridiculous.

I needed a part for my washing machine. GRP had it for $25 less than other vendors. Only $7 shipping and I got it the next morning, and it was a factory part, not a knockoff like I would get on Amazon. I will use GRP again and I highly recommend this company.

My Review is not to criticize a bad part but a price.
Price of the part I needed was priced wrong. Probably.
Every other site had a price of $30 Dapzz was $15
Thought it was a great price on the part.
After ordering I receive a email that part was out of stock with no date to replenish.
Imagine that! Within a hour.
Then to add insult they say my money on the cc will be returned in 10 days.
So they can get interest on my money or what?
Will see if money returned in 10 days.
Dont Buy From.

If you need parts quickly, don't be fooled by their stated delivery dates. I had 3 items ordered, and it was split into 2 separate orders. The delivery date on the order came and went, and after inquiring, a response provided tracking showing one part of the order would be arriving 4 days late, and the 2nd part of the order would be arriving 8 days late (it wasn't even shipped until the original expected receipt date for the order). Purchase elsewhere.

From the minute, I went onto your website, to the order execution and delivery. It was an awesome experience. The part replacement was perfect and it was nice knowing that it was an original replacement part. It took me no time to reinstall it, plugged the washer in and my was able to start our laundry again! We were only down 3 to 4 days! You save me a ton of money and not having to wait 2 weeks for a repairman was a bonus! I appreciate your company and will definitely re-order from you in the future.
Chris R.
Sedona, Arizona.

I was concerned about the precise product number during my order. Customer service responded promptly and automatically held my order, and referred me to the site to confirm the information. It turned out that the precise part number did differ and they canceled my order and I was able to order the correct part.

I ordered 2 replacement shelves for my refrigerator doors. When they were delivered I realized they were the wrong doors. They have NO contact number, NO contact info on their website. I've written numerous emails to try to figure out how I can return these shelves with NO RESPONSE for over a month. Don't get screwed like I did.

I purchased in February a Whirlpool refrigerator from an appliance retailer. It arrived without one door basket and one shelf, which I was told were extras. I ordered them from Whirlpool and the door basket arrived in a few days. The shelf (a plain tempered glass shelf with plastic edge guards) was backordered for a month. It never arrived and every time I looked for 5 months it was further backordered. I finally cancelled the Whirlpool order and got it from you (your price was also less) and it came it two days.

Ordered a handle set for Frigidaire refrigerator advertised on their website for $35.89. Made the order and printed the receipt for $43.66 with shipping. Got a email confirmation and order was on it's way. A couple of hours later I got an email stating that the advertised price was wrong and that the order had been cancelled but that there was still time to reorder today. When I returned to the web site the price was $105.00. Needless to say, I ordered from a different more reputable company at a lower price. I will never use Dappz again. Also no phone number to speak with customer service.