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Genuine Replacement Parts has a rating of 4.0 stars from 10,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
The company shipped my parts and the parts where not the correct parts for my item. I was disapointed when I was told that the parts paid for had to be returned to me and not refunded because of damage. Upon calling I was told that the carrier may have damaged the part. However, once discussed the company provided me with a full refund and was fair in doing so. The customer service team when I requested a call via email was very prompt in thier response to me and I was extremly happy about that. Thanks for your time and thank you for resolving my issue with the company!
Date of experience: September 23, 2020
I ordered a transmission agitator shaft mode shifter and related small parts for our 9 year old GE washer (GE WHRE5550K2WW). The parts I received were factory originals - fit perfectly. GRP's personalized email communication to me about the order delivery date (July 20th) was really appreciated-- Shipping package quality was excellent and shipping cost was very reasonable- Regarding the website- use the appliance Model number --very easy to navigate and the exploded views with corresponding part numbers and parts lists is extremely helpful. Thank You very much! - I highly recommend and will use this specialty business again. DJ-California
Date of experience: August 7, 2020
Fit perfect and saved me money from buying a new dryer. Watching a YouTube video and then buying the right part was helpful
Products used:
Temperature gauge
Date of experience: February 17, 2024
This company lies about having any type of telephone support and live chat support. We placed an order for a Samsung One-Connect box, but received a random cable instead. We are a business needing to get our system back up ASAP and were left hung out to dry. Still waiting on a response to emails. Don't order from here, you'll be disappointed! NO CUSTOMER SERVICE AT ALL. We work together with Florida's Department of Agriculture and Consumer Affairs and have reported them, and they are actively being investigated for fraud due to lying about having customer service staff.
Date of experience: June 12, 2020
Needed a new bottom sprayer for our Kitchenaid Dishwasher. After extensive research from other sites. Decided to purchase from here due to price and shipping
Tip for consumers:
N/A
Products used:
Bottom sprayer
Date of experience: August 17, 2022
This website is a scam and a waste of time. I ordered an item and they were quick to take my money however they did not send my item nor did they inform me of any issues. After trying to email them several times, they responded saying they dont have my item in stock. STAY AWAY FROM THEM!
Date of experience: September 28, 2015
I am so impressed after using the GRP replacement part website. After putting in my GE range model number, and identifying the the part I were needing I immediately saw my replacement part pop up on my screen. I am very satisfied with GRP online services...
Date of experience: August 7, 2020
The web site was easy to use and the prices were reasonable. The package arrived in a reasonable time frame, but the part did not fit. It turned out that when I typed my appliance model number into the web site there was a revision to the model number and I had failed to type in the version I had. The web site did not have anything asking for clarification and no other part was offered so I ended up with the wrong part. I called the customer service line and was told I could send it back but they would not provide a return label so my cost to return is a minimum of $150. The shipping cost from GRP was $6.99 but since they will not send a return label your cost will be much higher. They know that no one will return incorrect parts because the cost for an individual is so much higher than the cost they have with FedEx. The customer service reps were very rude and left me on hold for almost an hour, I finally called back from another phone to get someone to talk to me. There are many on-line appliance part sources, choose wisely and avoid GRP! It was the worst experience I have ever had with a on-line company.
Tip for consumers:
Don't!
Products used:
LG front load washer tub, wrong part so I can't use it.
Date of experience: September 15, 2022
When replacing the new burner for the old burner, the tabs on the new burner are not identical to the old burner. Before you disconnect the wires, you need to look at the old burner and take a picture of the numbers(1a, 1b, 2a, 2b, etc.) on the tabs and how they correspond to the wires from the stove. Then match up the wires to the numbers on the tabs of the new burner.
Product did arrive 1 day later than estimated.
Date of experience: November 25, 2020
Part arrived in just a few days after order was placed and in good condition. Have not been able to install it yet but looks exactly like the one that is cracked on my pantry cover.
Date of experience: July 30, 2020
Super easy finding the right part and fast shipping made the repair so quick! Idiot
Company wanted $470.00 plus tax to change this $53.00 valve? Really?
Date of experience: May 8, 2022
Quick job and good product. Great. I ordered rare part for Samsung refrigerator. Hard to find other places. They have it here and quickly processed the order.
Products used:
Refrigerator part
Date of experience: July 30, 2022
Purchased a lower dishwasher rack assembly for my GE dishwasher and was pleasantly surprised of how well the replacement part fits with no issues at all. Thank you very much.
Date of experience: July 3, 2022
Website was very easy to navigate and I received the correct replacement item in a timely manner. I will absolutely use this service again for future items.
Date of experience: November 2, 2020
All items were exactly what was needed to repair and refurbish my refrigerator. Very satisfied with this company. All parts came in within a week of ordering.
Date of experience: March 14, 2023
The old brake assembly took some convincing to remove. Especially without the wrench. Once done it all went quite smooth. Washer has now stopped screwing at every stop.
Date of experience: April 4, 2023
I was able to purchase an oem heating element for my 13 year old dryer at a competitive price from GRP. The part arrived earlier than expected and thus far my dryer is operating satisfactorily.
Date of experience: April 6, 2023
Took only a few minutes to find the part I needed at GRP. Easy ordering and had the part within two days. Especially fast being as how we live in Hawaii
Date of experience: June 11, 2023
Bought online, was supposedly shipped on Friday Afternoon, had an email confirming shipping from Genuine on Friday afternoon with planned delivery on Monday 12/26. Fed Ex didn't receive item until Tuesday 12/27. According to *******@genuineparts.com, when they checked the warehouse, it was confirmed to be shipped by warehouse personnel on Monday, yet Fed ex didn't receive from GRP until after 5 PM on Tuesday PM. Genuine blamed weather for the delay in getting it to me Lawrenceville GA- Cornelia, GA! Go figure!
Tip for consumers:
N/A
Products used:
KitchenAid KUDS30IVBL4 Manifold - Genuine OEM
KitchenAid KUDS30IVBL4 Dishwasher Upper Wash and Rinse Tube - Genuine OEM
Date of experience: January 2, 2023
This company stole $70 from me, I order a part does not work and they are refusing to return my money. Do not I repeat DO NOT do business with this people. They send me a used part instead of a new part. Follow my advice never do business with this company. Read their response DO NOT ORDER anything from this company they are a scam
Date of experience: December 24, 2020
Correct part and it actually came as promised. We waited over a month for Sears and never got part. Nice to know an honest company is still out there.
Date of experience: July 11, 2023
Just what we ordered, delivered fast! Previous company said in stock and as soon as order was placed, out of stock. Thank you very much for not being them!
Date of experience: January 12, 2021
Ordered a new lint filter screen for my older Kenmore dryer. Part arrived two in two days. Very happy with my purchase. Will buy from them again, if and when I need another replacement part.
Date of experience: October 25, 2020
I bought an item and simply did not need it. The day it arrived I emailed and asked for return number. Beware: NO returns on items less than thirty dollars! Absolutely avoid this sketchy company.
Date of experience: April 6, 2017
BEWARE: UNFAIR RETURN POLICY. I ordered a water inlet valve for a dishwasher. The part of the value that connected to the water hose was slightly larger in circumference than the original part, despite the same part number. This was not obvious until I attempted to install the part, which was unsuccessful. GRPs return policy says if you attempt to use a part, it will not be replaced. It does not matter if the part is defective. In fact, it seems that they only replace a part if they sent the wrong part, not a defective part. Take your business somewhere else. Patronize a business that has a fair return policy -- even if there is little chance you will return the part.
Date of experience: August 13, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
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