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Genuine Replacement Parts has a rating of 4.0 stars from 10,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
We inherited this fridge in a house we bought that was vacant for two years. Various parts of the fridge were damaged but it worked. It was great to find the part we needed.
Products used:
Refrigerator replacement parts
Date of experience: July 23, 2023
Yes,
Your company has a great selection and availability of OEM parts, Price is right and delivery was fast. Got the part within 48 hours, it fits and it works too!
Date of experience: April 11, 2023
I've used them several other times. They are a pleasure to work with, have the parts in stock, and ship quickly. Will use them and recommend them again.
Products used:
Dryer drum belt
Date of experience: May 26, 2022
Their return policy is criminal. I attempted to return my unused item and they said they do not accept returns. I am astonished that they're still in business.
Tip for consumers:
I would avoid their site as they say the shipping and restocking fees are why they do not accept returns.
Products used:
A latch to a washer door that is $8 on Amazon and $30 on their site.
Date of experience: February 1, 2022
DO NOT SPEND YOUR MONEY ON THIS COMPANY! THEY SCAM YOU ON RETURNS! THE CUSTOMER SERVICE REPRESENTATIVE CHEYENNE WAS VERY RUDE AND UNPROFESSIONAL THEY DONT NOT HELP YOU WHATSOEVER! DO NOT BUY FROM THEM
Date of experience: September 22, 2022
Ordered a part for $140. They charged my credit card. I just contacted them and they said they emailed me telling me their price was wrong and they were cancelling the order. No email ever received. The part is actually $250 and they won't honor the price OR CHANGE THEIR WEBSITE TO REFLECT THE TRUE PRICE. Customer service was VERY rude. I've contacted my credit card company because they haven't refunded my money.
Date of experience: January 25, 2018
Our order arrived promptly and the replacement part fit perfectly. We are very pleased and will certainly order from you in the future if we need additional parts for our refrigerator.
Tip for consumers:
We chose this site because they we able to assure us that the part would fit our appliance; other vendors could not make that guarantee. We were very pleased with the part and service.
Products used:
Replacement drawer for refrigerator.
Date of experience: October 16, 2022
Ordering and shipment ok.
Upon receiving and installing ice bin, for a week worked great, BUT ice bin again shattered, cracked at bottom of bin. PLASTIC BIN NOT STRONG ENOUGH as auger pulls thru. Whirlpool product.
Date of experience: March 25, 2023
GRP, shipped the wrong part. I sent pictures of the part and my refrigerator model. It has been over a week, they still have not resolved my issue. Also, the part looked used! Poor customer service!
Tip for consumers:
Return policy should be easier!!
Products used:
None, shipped wrong part...
Date of experience: April 7, 2021
I am disappointed with the cap. It is not as thick and the original cap and there is a chip in it. But I have been so busy did not take the time to notify the company for new replacement.
Date of experience: September 9, 2020
They refuse to pick up their telephones or respond to an email concerning a damaged GE Part# WB28X******* Ignitor Glow Bar. Both my husband and I emailed them pictures of the damaged part they sent me and we got absolutely no response from this company. They ignored both our phone calls and emails. We are now asking for a refund and we can not even get through to the company to get the refund. They will not allow you to return an item without a RAM#. However since they do not answer there phones we can not get a RAM# to return the broken part they send us. This company are sheer crooks to say the least. Sad excuse for a company who should be backing up the parts they sell to you. IF I COULD GIVE THEM MINUS 5 STARS I WOULD HAVE!
Date of experience: June 18, 2020
Very pleased with the service, promptness and most important the right part number and quality of product. Highly recommend your services for someone in need of Genuine GE Replacement Parts.
Date of experience: July 15, 2020
I was able to locate a washer agitator for my old Maytag washer here at GRP. The price was great, shipping was timely. I now have a washer I can use again! Thank you!
Date of experience: December 12, 2020
Easy to order, the part arrived on time and is as described. An easy install and saved me tons, the repair service wanted $200 plus $80 minimum for parts just to show up! Just DIY
Date of experience: July 14, 2020
DO NOT USE GENUINE REPLACEMENT PARTS! UNLESS YOU ENJOY FEELING LIKE YOU HAVE BEEN RIPPED OFF. THIS IS AN ONLINE PARTS COMPANY FOR APPLIANCES AND OTHER ELECTRONICS THAT DOES NOT ACCEPT RETURNS IF YOU OPEN THE PACKAGE,,, EVEN IF THEY SEND YOU THE WRONG PART. THEY ARE A COMPANY THAT HAS CRAFTED LOOPHOLES IN THEIR BUSINESS STRUCTURE DELIBERATELY DESIGNES TO SCREW YOU! YOU HAVE BEEN WARNED.
Date of experience: September 10, 2021
Offers replacement parts for many models and I was pleased that my dryer model was on their list. Parts came as described and worked perfectly. Thanks for being an option to buy reputable parts from.
Date of experience: July 23, 2020
I purchased a control board for my washing machine, gave the correct model number and they sent me a part that is not the same shape or size of the original part and they insist that the part is compatible as per the manufacturer of the part. Their name is genuine replacement parts but they are not sending genuine parts. They are refusing to give a full refund and are insisting that it is compatible even though the appliance repairman said the part is absolutely not compatible. DO NOT ORDER PARTS FROM THEM
Date of experience: January 27, 2020
Great site with detailed diagrams of appliances to ensure you order the right part, and cheaper than Amazon! Shipped quickly as they recognized you are ordering the part to fix something.
Date of experience: July 2, 2023
Put my model # into Google, GRP came up, I added my needed part for my model # and the item was here in one day. Incredible in today's market and any other time. So refreshing. Thank you
Tip for consumers:
I loved the part where they asked me if I was using a model # and not just going by a picture.
Pure professionals.
Products used:
Fridgidaire/Electrolux lint basket GLGT1031CS1 Lint Filter - Genuine OEM
Date of experience: January 22, 2022
I ordered the part that I needed easily, it arrived quickly and it was very easy to install, although I guess the installation success belongs to a YouTube video though:-) Thanks General Replacements Parts for the great service!
Date of experience: October 8, 2022
DO NOT ORDER ANYTHING FROM THESE PEOPLE THEY ARE SCAMMERS! I never received my order from these people its been two months and nothing. I have emailed them several times with no response so I have turned it over to paypal.
Date of experience: September 17, 2016
Ordering was easy with the model number. The parts came in quickly and I was able to change it out in a matter of minutes. Thanks guys for the fast shipping.
Date of experience: May 16, 2022
Hello all,
Please read before you order anything from Zappz.com
Our daughter's washer machine timer if on the fritz... so in searching for the part via the internet I noticed Zappz was offering (Part #*******) for $108.89 with free shipping so I ordered it. The very next day I received an email back from the company telling me they had a price glitch and they cancelled my order and are refunding my credit card. They also stated if I wanted to reorder at the correct price they did have the timers in stock and would ship right away.
Wow - they CANCELLED my order! I went back on their website to see how much they raised the price it went from $108.89 to almost $130.00 so I wrote them an email back asking them to honor their original price point and not to cancel my order. I did not receive any responses. I then went back to their website and started a "Chat session" with one of their customer service agents - let her know of my order issue and asked if they would honor the original price she stated they couldn't. I said well that it terrible that her company will not honor a price they had displayed on their website and customer should not be held responsible because of a glitch in their system.
We did order the part from another company happily and even paid more... I would never recommend doing business with this company they are not customer focused!
Regards,
Timer Trouble
Tip for consumers:
Read before you buy anything from this company!
Date of experience: October 22, 2015
The ice maker looks to be correct but the plug is wrong. My refrigerator has a three prong plug and the ice maker I bought has a four prong. Is there an adapter for this application?
Date of experience: June 24, 2022
After confirming the model stove I own, I ordered the stove top knob I needed. It works great! Hope it lasts longer than the original knob that broke after 2 years.
Products used:
Replacement stove part
Date of experience: September 1, 2023
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
As Dappz.com, we've never heard of "siteJabber"
This is NOT an actual review site, it is a COMPLAINT BOARD.