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Genuine Replacement Parts has a rating of 3.5 stars from 10,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I've bought parts for my refrigerator and my dishwasher. Both were OEM parts of good quality and shipping was very prompt and fast. I have been very happy ordering from them.
Products used:
Major appliance parts.
Date of experience: August 7, 2023
I ordered a rack for a stove the one they sent me will not fit it is to big for the stove they want me to pay for shipping back when they sent me the wrong part they said it is compatible but it is not it is to wide!
PLEASE Do NOT Do business with them you may lose your money on a part these want
Fit
Products used:
Oven rack
Date of experience: September 28, 2023
Everything was excellent except the washing machine replacement part was packed very poorly(no bubble wrap). Despite that, the part works, so all is well.
Date of experience: March 26, 2023
The part arrived quickly and without damage. In my error, I ordered the wrong shelf. The return request was acknowledged right away and I thank you for your efforts and professionalism.
Date of experience: February 15, 2023
I loved the the website and how it helped me find excatly what I needed, instead of guessing based on pictures. The ice bin fits but not a precisely as the old one. Nonetheless, it works.
Date of experience: March 17, 2023
I am highly disappointed with this company. One they ship you a product and it isnt the correct one, they wont take it back. What a rip off. Shop at a different website, never these guys.
Date of experience: September 10, 2020
They were exactly what I wanted for my oven! They fit beautifully in it. Love that they can be cleaned in the oven. So much better than the ones that came with my oven too. Shipping was super fast!
Date of experience: November 16, 2020
The website was one of the only ones that was able to identify both parts I needed when searching using keywords. The ordering process was easy and delivery was quick.
Date of experience: March 19, 2023
Return merchandise to company after receiving 7 days prior. The merchandise is new and unused and return pay by our own money to ship it back to the company. I contact to company several time requesting refund for my 85 years old mother-in-law gasket freezer which after given the model number, still ship the wrong parts.
The original box was water damage, so return in a new box via post office. Company refused to issue refund because it was not in original box, but I explain what happen to the box and return it in new box without using the product still new.
The company fraudulent misrepresent their return policy and use of bullying and intimidating to their customer. I am trying to resolve this issue for my 85 mother in law freezer gasket.
I believe the company is using bait and switch on their customer by stating one thing and not abide to their own return policy. After further research, I see this has happen to other customers.
I file a formal complaint to BBB, FTC regarding their tacks on elderly
Date of experience: March 26, 2020
The service was an unexpected delight. The service representative was knowledgeable, took the time to make sure I was ordering the correct item and made sure it was sent.
Great job.
Date of experience: October 16, 2023
Is this the Genuine replacement parts company that refused to return a customer's purchase that was UNUSED and still new even though the box was missing? Is this the Genuine replacement parts company that CTV W5 had to intervene and bring justice to a injustice decision stance from Genuine replacement parts Canada!
Date of experience: April 22, 2023
The part was exactly what I needs for my washer. Shipping was very fast. My daughter and I changed the part with trouble by watching the video step by step. Saved a few hundred dollars. Thank you
Date of experience: November 11, 2020
Joke of a return policy and a lousy company to boot. After a 25% restocking fee and shipping I would be getting less than half of the original cost of the part.
Date of experience: March 13, 2018
I have ordered my spare part on March 03,2021.
The item was wrong, therefore I have requested a replacement for the proper part that I had already purchased twice from them. After 29 e-mails, pictures they couldn't open, pdf files the couldn't read, yesterday (April 15...) they advised as follows" From the
Item's cost, we typically charge a $5 restocking fee on items priced
Under $100. In your scenario, supposing we charged you a $5 restocking
Fee, your refund total (tax included) would be about half of your
Initial investment; however, taking into account what you would spend
On shipping the item back to GRP, which we estimate to be what you
Paid for shipping, your refund would be offset to an approximate third
Of the initial cost.
We notice that most customers become very upset once they learn their
Return is a fragment of their initial investment by the time they
Receive their refund on purchases under $30. Many even say they wish
They would have gone another route by trying to resell the part on
EBay"
I would never buy anything anymore from this vendor.
Products used:
Will purchase the same part but from another vendor
Date of experience: April 16, 2021
Glad I found a place where I could get the original part for my older Maytag dryer. The part is the exact part not a knock off like other places. If you want Original parts, this is your place.
Date of experience: March 22, 2023
The drawer fit perfectly in our Samsung refrigerator, model RF28HMEDBSR/AA. Ordering was easy. Shipping was fast. It looks just like the original. Thank you!
Date of experience: July 20, 2020
Ordered online through the website. They fulfilled the ordered quickly and arrived faster than anticipated. Very happy with order and shipping process.
Products used:
Dishwasher lower rack and silverware basket
Date of experience: December 28, 2022
They've got the parts, that's a good thing, but they put extra money in their pockets by suckering you into paying for next day delivery but shipping UPS ground.
Date of experience: June 6, 2020
The part fit perfectly, and I am so glad to have my refrigerator cooling again. This is the first time I have purchased anything from you, but if I need parts again I will go to you first.
Date of experience: October 19, 2022
I read the reviews online prior to purchasing and had a lot of doubts. Before placing an order online, I read their policies. The policy is clear and concise; there is no rip off here. Basically, if you buy the wrong part and want to return it, it must meet the criteria. A lot of sites make you pay to return the wrong part. Just look at their competitors's site.
Any how, I went online and chatted with the customer service guy, he was great! He asked me for my model number and serial and was able to help me locate the correct parts for my oven. Yes, there is a logical reason why they ask for your model. PARTS ARE MADE TO WORK SPECIFICALLY ON A SPECIFIC MODEL. If you don't know what your model is, why are you purchasing it?
I ordered a bake element on Friday and received my order on Tuesday. It looked different than my original. I went online and chatted with them. It seems the manufacturer updated my bake element so that the support brackets sit on the bottom and is no longer running across the element. Okay, I was relieved. It worked. That's all I cared about.
So you complainers out there, read the policies before making a purchase. That goes with any site before making a purchase.
Date of experience: December 8, 2016
Was the exact part I needed. Came in a well packaged box so it was in perfect condition. Plus was the installation video took all the stress out of the process
Date of experience: July 19, 2022
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
