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Genuine Replacement Parts has a rating of 3.5 stars from 10,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Although FedEx was a bit slow on the delivery, the item itself was packaged well and was exactly the item that I ordered. It was great doing business with these folks.
Products used:
Microwave repair part
Date of experience: June 14, 2021
There was some confusion on the part needed initially.
The wrong part was returned, refund received.
New, correct bin was ordered and received. All is well... Thank you.
Date of experience: February 17, 2023
The part we ordered arrived on time, packaged well and was indeed the correct part for our model refrigerator. My husband installed the part and it works perfectly.
Date of experience: July 19, 2020
Ordered ice maker for fridge. The one that came in is different and won't fit. A week of phone calls, emails, waiting for response, sending photos to show the problem and no one will respond to me. This is the worst customer service I have seen in years. THE PHOTOS WILL NOT UPLOAD TO THIS SITE.
Date of experience: April 3, 2020
I ordered a part only to have Dappz cancel the order, increase the price by $30, and tell me that I could reorder at the new price if I wanted it. I will never use this vendor again.
Date of experience: February 10, 2016
They had a hard to get part for my gas oven that Viking didn't have and shipped it to me within a week. Definitely a place to go for hard to get appliance parts.
Date of experience: March 8, 2023
This is the first time i have had to use this company and the experience was great. The price was comparable to all other appliance parts company's but this had the quickest shipping time.n
Date of experience: February 17, 2023
I ordered what I needed, it came fast, fit perfect. Cost was a little high for what it is. $20 is all it should cost for a plastic shelf with shipping and tax included. Just a thought.
Tip for consumers:
In the fridge it the date plate take a picture with your phone and always have it on standby because you maybe at work when you got time.
Products used:
O.E.M plastic door shelf
Date of experience: June 16, 2022
Received package, the circuit board was opened already,did not install it sent it back waiting for refund
Disappointed that it was sent out as new but was already opened.
Date of experience: April 16, 2023
The title says it all. I come to this company every time I need a part and they have it. The pricing is spot on and the delivery time is amazing. I ordered a part on a Saturday and had it by Tuesday.
Date of experience: March 14, 2023
Very easy to find the part needed, price is fair. Easy to order and delivered promptly. Well packaged and arrived as promised and is excellent condition.
Date of experience: March 29, 2023
I am extremely satisfied with the service and the part for my refrigerator. I received it quickly and it was exactly as described and worked perfectly.
Date of experience: January 13, 2023
This was my first time to place an order with GRP, and it was a very good experience. Part I ordered arrived as scheduled, and was exactly what I needed.
Date of experience: May 6, 2023
Have purchased parts from GRP in the past and have always received quality OEM parts from them. The shipping is has always been extremely fast and well packaged. I would highly recommend GRP to anyone wanting quality OEM parts for their appliances. I made the mistake of purchasing a part from another company that was an aftermarket and I thought I was saving money. The aftermarket part only lasted about 2 months and I had to throw it away. I then purchase the OEM part from GRP and it is the exact replacement part which is higher quality than the aftermarket part. I didn't save money at all buying the aftermarket, instead I wasted my money on a part that was of very poor quality. Don't make the same mistake I made. Buy the OEM part from GRP and rest assured that you are getting the exact replacement part for your appliance. Highly recommended! I would have given them 10 stars but that's not an option. The staff at GRP is extremely knowledgable and very helpful to ensure that you will receive the correct part. Their prices are cheaper than if I ordered the part from LG and is the same part as the original. Thanks again GRP for your service. I won't ever make the mistake of buying a cheaper aftermarket replacement part again. I am a lifetime customer and will tell anyone that I know that is looking for parts for their appliances to only shop with GRP.
Date of experience: March 5, 2021
It was the exact part I needed and it was shipped fast. I received it much sooner than I expected. This was faster and more pleasant than the local parts house.
Date of experience: December 1, 2020
I received the order within the week of placing the order. However, I ordered the wrong part and will be returning it and receiving a refund minus the restocking fee.
Date of experience: June 24, 2023
The part was fine but I was unable to return it when it turned out it was not the cause of the problem. This was not spelled out during the ordering process. Buyer beware.
Date of experience: September 26, 2018
I did receive the parts that I needed for my GE Refrigerator, however, the vegetable bin came without the handle portion... Luckily, I had saved the old one and it seems to work!
Date of experience: July 5, 2023
The replacement heating element was great and I am very satisfied with the quality. I was satisfied with the processing, packaging and shipment as well.
Date of experience: April 23, 2023
The door on the soap container broke and the entire soap container had to be replaced. The part fit and now the dishwasher works like it's supposed to.
Date of experience: July 16, 2020
We returned unopened parts after part of our order was backordered. The company has emailed us confirming the refund but we were never refunded. I have contacted them a number of times and I am only given the transactional ID. See Below: I have not been refunded and I have called my bank as they have suggested. I want my money back.
Hello,
The transaction ID associated with your return is -
*******8053
- Jonathan
Our Hours of Operation:
We are open from 8AM until 4:30PM CST, Monday Through Friday
--
Jonathan Bowden
Fort Walton Beach, FL
Customer service specialist
*******335
Date of experience: November 13, 2020
GRP had exactly the part I needed.(Rear filler strip for LG gas range.). Tried all the other vendors without success.
Date of experience: November 20, 2023
They sent me a wrong part, I contacted them many times, no answer, this is a fraud, I am starting credit card dispute, this is why they don't take Paypal.
Tip for consumers:
DO NOT ORDER FROM THIS SITE, THIS IS A FRAUD, THEY SENT ME A WRONG PART, NO ANSWER.
Products used:
Dryer part
Date of experience: March 7, 2022
This website was easy to navigate and helped ensure that I would receive the correct part. I have a door shelf in my refrigerator again! Thank you
Date of experience: November 14, 2023
Fast shipping and good OEM replacement; so far very happy with part, but only time will tell how long it will last. Could have bought cheaper on Amazon, but decided on OEM after reading reviews.
Date of experience: February 21, 2023
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
