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Genuine Replacement Parts has a rating of 3.5 stars from 10,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I had ordered a gas regulator for a used replacement cooktop on a Friday. It showed one business day delivery. In the live chat, I was told it probably would arrive on Monday, but definitely by Tuesday. I offered to pay additional for overnight freight. I was told it would not be necessary. When the tracking info finally was received, it showed delivery date the following Friday! I phoned; I sent e-mails. There was no response until a day and a half later at which time I was informed that the local warehouse was out and that it had shipped from CA. No response to my request as to why I wasn't contacted. I requested they send me another one overnight. I would pay the cost and when the original came would either refuse it or send it back unopened. Two days later I received a response in effect saying that my e-mail message was received but it was blank! I had sent 3 separate, distinct messages. Would never do business with them again; their lower cost was not worth the aggravation and cost to my health.
Date of experience: August 14, 2015
I ordered the wrong part but didn't realize it until it came in (refrigerator shelf should have ordered a refrigerator cripser cover). I contacted the company right away and sent them everything they requested to return it. They sent me return instructions but when I got to UPS it was $80 to ship it. Why would I pay $80 to return a part I only paid $121 for? The young lady at UPS suggested I change the packaging (it would have been cheaper) but of course GRP wants the product returned in the original packaging so that was not an option. I called the customer service line and the only thing I was told was we can't help you. I had ordered the correct parts, from GRP, before I knew how horrible they were and requested to cancel, as soon as this refund conversation took place, but they claimed it could not be canceled. I was told I would have to request to return. This is how they SCAM you. You pay hardly nothing for them to ship to you but you are charged an arm and leg, plus restocking fees, to return items to them. I will never do business with them again! STAY AWAY!
Date of experience: September 26, 2022
I found an appliance part of amazon.com and it linked me to Dappz.com for the purchase. The part itself was fine, but it didn't fix my appliance once I installed it. BE AWARE: They charge a 25% restocking fee that is very hidden in the fine print when you purchase, and they require you to purchase the shipping label to return the item from them. I purchased this item for a total of $90.39 with shipping and when I returned it using the label they sent me, I was only refunded $54.17. I recommend purchasing from a company like a-1appliance.com who gives much better service and doesn't charge you the restocking fee if the part doesn't fix it. Besides their crappy "restocking fee" charge, their customer service stinks. I had to email/call the company about six times total just to get them to issue me a RMA number. They clearly have an unwritten policy of trying to keep as much of your money as possible by giving customers the run-around and charging a high percentage "restocking fee" that isn't very well publicized when you make a purchase from them. Go elsewhere!
Tip for consumers:
Use another site that doesn't keep half your money if the part doesn't fix your problem. There are plenty of other sites that don't charge a re-stocking fee.
Date of experience: October 8, 2014
Ordered a dryer repair kit for wice the price of Amazon. Half of the parts do not fit despite the model # of my dryer listed on their site. Horrible customer service. Not recommended
Date of experience: June 7, 2016
I ordered a part for a name brand fridge. They sent me a part for a different brand that cost over $100 less than the one I ordered. The customer support is a joke. On their website they have a phone # and live chat. Neither of them function. You must email them and wait a few days for a response. I showed them my original invoice I ordered. They wanted photos of the wrong part they sent, the invoice, label of my fridge. When I sent them they emailed a few days later and said they didn't get them. This seemed like a stonewalling tactic hoThis went on back and forth with many emails from different service people. Then they ignored me for a week. When I contacted the Credit Card company to dispute the charge they started to play ball. Now they finally admitted they sent the wrong part and have a long list of things for the return to be accepted such as no sharpie writing on the box, no duct tape and threats that if you were not polite about the whole thing they would charge a 25% "restocking fee". Of course I had to pay shipping to and from. What a contrast to Amazon! Stay as far away from this clown show as possible!
Date of experience: January 27, 2020
You will not get your money back if the part doesn't fit. Read the Google reviews. Many fake reviews on here. Their website says they will charge you restocking fee if they find you annoying. WTF?
Date of experience: August 25, 2020
I purchased a door shelf bin basket for my Kenmore EIite refrigerator on July 16th 2020 online. Total order was $39.08 including shipping and tax. I noticed wrong part number and called them back immediately the next day for them to adjust the order with correct part but was told the order has already been processed and to simply return the package back to them for the replacement. They said not to refuse the package (I should have). When I called to inquire about return package procedure, I was told I have to pay for shipping the item back to them (this cost me additional $23). I returned the package on 07-23-2020 and they received it on 07-28-2020. Their policy states they will inspect the item and issue a refund within 15 days. Never got my refund or any communication from them so I sent an email on 09-23-2020 to inquire about my refund. Customer care department replied they will process a refund in the amount of $26.56 as they do not refund the original shipping cost plus they are now charging me 25% restocking fee. What a scam. Had I not contacted them, they would never have refunded anything to me. Never buying anything or recommending anyone from purchasing anything from them.
Tip for consumers:
Never buy anything from these guys, they are posting their items for a lot less than others only to entice you to place the order. Their customer service and return policy sucks big time - BEWARE, DONT BUY FROM THESES PEOPLE.
Products used:
I had to purchase the same item shelf bin basket from Sears parts direct.
Date of experience: September 24, 2020
I am in the process of trying to return a stovetop knob which is the wrong part for my stove. All you can do is email them and they keep asking me the same thing over and over, which is what is the packing slip say the model number is? THERE IS NOT PACKING SLIP! And should they not have this information already since I order this part from them. I paid $80 for this part and they keep giving me the round around. I do not recommend ordering from this company, They are not about the customer comes first and definitely not helpful AT ALL! TERRIBLE TERRIBLE TERRIBLE
Date of experience: March 20, 2020
It was easy finding. Part that I needed through your homepage item listed perfectly.i receive.the package was crush item inside was bent, and I was able to straighten it. Can't attach photos.
Date of experience: June 21, 2023
I ordered the silverware basket for my KitchenAid Dishwaher. The part came quickly and fit perfectly in place of the broken basket. Thanks for having exactly what I needed!
Date of experience: September 4, 2020
HORRIBLE! DO NOT USE!. IF I could, they would get negative stars. They state that they provide 5 day shipping, but my part arrived 12 days later. When I called customer service, she said that this is an estimated shipping date and it can vary greatly. When I asked to return the part, because it was so late, she said they would charge me for shipping and a restocking fee. BEWARE, they charged me for 4LBS of shipping for a part that weighs 3OZ. After all of the restocking FEES and shipping costs, I get $5 refunded on an $80 part. DAPPZ IS OPERATED BY A BUNCH OF CROOKS!
Date of experience: January 15, 2015
Ordered a part described as being for my model. Was wrong description and was charged restocking fee and no reimbursements for any shipping costs. Out over $20 for a $54 part.
Date of experience: April 7, 2022
For our rental house, the former renter never cleaned at all and the old drip pans were salvageable. We got replacements drip pans here and they worked and fit like a charm! Saved us a ton of time.
Date of experience: July 23, 2020
The part we ordered for our Whirlpool icemaker was a perfect fit for our model. Our order arrived in just days and the replacement part worked perfectly!
Date of experience: August 11, 2020
Didn't have part, but took my order. Wanted to change order to a similar item, but they said they couldn't process an exchange, only a refund. Really!?
Date of experience: December 22, 2020
It was a pleasure doing business with GRP. The Support team is amazing as they kept communication with me on how and when my Maytag MDC4650AWW part would be delivered. Keep up the great work.
Tip for consumers:
Great Customer service!
Products used:
Maytag part
Date of experience: January 8, 2021
I purchased from this site because they said CLEARLY said that the parts I needed were in stock and could be delivered the next day. When I still hadn't received a tracking number for them by the next day, I contacted customer service, who said they were being sent out that day and I would receive them the next day (now two days from my order being placed, and a Friday). When I received my package, only half of the items I needed had been sent! And I needed them ALL for installation. I contacted customer service again, who said that now remainder of the items were supposedly being sent out, which means they would arrive the following Monday. I already had the repairman coming this afternoon. They had no explanation other than that kind of pathetic "I'm sorry for the inconvenience" and told me they never guaranteed delivery. Well fine, but then don't CLEARLY LIE to your customers on the website about when products will be delivered because, for many of us, that matters! If it takes you two days for your workers just to get them out of your warehouse, don't say they'll be delivered next day!
Date of experience: April 7, 2017
We could not return a $360 part because we didn't have the same box they sent it in. Horrible customer service. Please don't waste your money
Products used:
Will not accept returns!!
Date of experience: January 9, 2023
Damaged product with no discount or reply about the issue... And way expensive for no support. How do I know it will even last?
Tip for consumers:
Cautious about price and damaged possibly used products.
Date of experience: January 21, 2023
Parts were correct and came very quickly. One piece was broken during shipping and they replaced it within a day. Thank you!
Products used:
Washing machine parts
Date of experience: December 18, 2021
Easy finding and ordering the correct part, delivered in two days and on time. Parts fit perfectly without any trouble.
Date of experience: November 24, 2023
Great price quick service problem solved, i fixed my fryer in no time once i had the right part thanks!
Date of experience: July 3, 2022
Arrived by fed x with the corner broke need to have this replaced can contact me by email or phone..
Date of experience: January 14, 2022
Ordered a thermal fuse for a Kitchenaid oven - half cost that manufacturer quoted and it arrived in 2 days.
Date of experience: February 5, 2022
Our washer needed a replacement part and we found the best price here. And it was delivered quickly.
Date of experience: October 26, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
As Dappz.com, we've never heard of "siteJabber"
This is NOT an actual review site, it is a COMPLAINT BOARD.