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Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 142nd among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Everything was great except i found after ordering that the price you charged me for the refrigerator part is higher than sear online parts store- since you are not as well known as sears- your prices should be lower
Your prices are more reasonable than anyone else I have found including my product will be here within 1 business day. I was able to find what I needed without being taken to 100 different products that did not go with my model number. Thank you
Ordered part with ease and it was delivered on time as promised. Keep up the the excellent customer service….you guys rock!
Genuine Replacement Parts had exactly what we needed and at a great price. It was delivered in a timely matter which was important given the circumstances. I would purchase from this retailer again and would recommend them to others! I'm so pleased with my transaction.
If delivery matches the ease of ordering, you will have my service for a long while. This marked my second such order, and I've been totally satisfied in all aspects both times. Common sense tells you that when you've found a winner, you don't go looking anywhere else, and I'm at that point. You get "two thumbs up" from me.
Excellent service and super fast delivery. Original part. Would definitely do business with this company again. Unfortunately this was not the problem but hey, we eliminated one possible could be, and have a new probe that did not cost an arm and leg. Thank you.
I ordered a grating insert and the insert carrier it fits into for a Braub food processor. The grating insert does not fit into the carrier and even though it didn't snap in like the original Braun parts, I attempted to grate carrots, then cheese.
It just mashes the cheese into a gummy ball and the carrots wouldn't even feed through.
I called customer service. They refused to do a return because "item has been used". OF COURSE IT HAS BEEN USED! HOW ELSE WOULD I KNOW IF IT GRATES ANYTHING?
Plus, even if they would do a refund, they wanted ME to pay return shipping. BUT NO REFUND!
I do NOT recommend this company. Watch out!
Products used:
None
I received a quality replacement part in just a few days and installed it with no problems. Washing machine is functioning well.
Overall quality of product is excellent and completely satisfied. New door is a perfect match and appears to be OEM. Quite expensive item but not due to this Merchant as my research showed approximately the same cost for all merchants. Would recommend to others.
I was very pleased that this part - silverware basket for KitchenAid dishwasher- was available and then delivered in only two days! Impressive!
Was pleased that the order was delivered on time as promised. Will definitely refer or buy from GRP again. Keep it up!
I would definitely use these people again! Easy to order the right part from the website. Fast delivery and a competitive price.
Received replacement grill element and controller. I replaced them both with ease. Package was great Will us Replacement part again if needed.
Products used:
Controller and element
The fairly long clear plastic deli bin replacement cover for my LG refrigerator was packaged very well to protect it, and was received in perfect condition. It is factory original as described, fits perfectly, and works correctly.
Luckily found a part for 10 year old Samsung fridge. Only website that had the part I needed. Hopefully installing will not be too difficult! Thanks so much! Would have cost a fortune to get repair person out to fix the door handle!
We inadvertently ordered incorrect part and have had a lot of communication with customer service. Returned item a few days ago, so still awaiting final outcome, but they have been excellent in their responsiveness, courtesy and helpfulness.
Found myself checking a lot of other places in order to verify compatibility of my final choice of part numbers.
Non-OEM parts,some offered on you site, often don't show up when searching by OEM number. Small glitch for the otherwise great web site.
Also love using PayPal for safety. Changed to your site because of that and the reasonable prices.
Thanks
Policy states to return a part it must be new and returned unopened. Part arrived with the plastic bag torn open.
Great, no problem finding what I needed. Shipment got here faster than I expected, part fits and is working. Thank you
With model# of stove it was easy to find the oven baking element I need; Genuine OEM part; best price; quick order process; 3 days UPS shipping. Part was received in 2 days, a day earlier than promised. Part was exactly what expected: genuine OEM - Electrolux. Great experience. Very pleased. Highly recommend this supplier & website.
Looking for handle for Whirlpool stove and found this to be best price around but not sure my model was covered even though it appeared the same in picture. I contacted support and they verified part would work so I placed the order.
Received part two days later--it fit perfectly.
Very pleased and would use this site again if needed.
So far so good even though there was another on line seller that had my parts for $85.00 cheaper I decided to buy from ASAP due to the fact they actually say where they are located and their locations. It makes a big difference to me when a company does that. Hopefully you guys come through.
Received the parts I ordered in excellent condition. These were new parts not refurbished and fit perfectly. Hopefully I won't need any more parts for this oven, but if I do I know who to order from.
Thank you for the great service.
MY
Entire process was great. They had the part I needed for a reasonable price and delivered it in a timely manner.
I wrote down the model number, typed it into your search bar and then easily found the lower dish rack section to find a replacement for the silverware holder. Super easy and better pricing than Amazon.
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Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
