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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
This company does not typically respond to reviews
73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Joke of a return policy and a lousy company to boot. After a 25% restocking fee and shipping I would be getting less than half of the original cost of the part.
Date of experience: March 13, 2018
I have ordered my spare part on March 03,2021.
The item was wrong, therefore I have requested a replacement for the proper part that I had already purchased twice from them. After 29 e-mails, pictures they couldn't open, pdf files the couldn't read, yesterday (April 15...) they advised as follows" From the
Item's cost, we typically charge a $5 restocking fee on items priced
Under $100. In your scenario, supposing we charged you a $5 restocking
Fee, your refund total (tax included) would be about half of your
Initial investment; however, taking into account what you would spend
On shipping the item back to GRP, which we estimate to be what you
Paid for shipping, your refund would be offset to an approximate third
Of the initial cost.
We notice that most customers become very upset once they learn their
Return is a fragment of their initial investment by the time they
Receive their refund on purchases under $30. Many even say they wish
They would have gone another route by trying to resell the part on
EBay"
I would never buy anything anymore from this vendor.
Products used:
Will purchase the same part but from another vendor
Date of experience: April 16, 2021
The drawer fit perfectly in our Samsung refrigerator, model RF28HMEDBSR/AA. Ordering was easy. Shipping was fast. It looks just like the original. Thank you!
Date of experience: July 20, 2020
Ordering process was quick and efficient. Parts were shipped the next day and were just what I ordered
Date of experience: March 25, 2023
Finding the correct part on your website was a breeze. Ordering was simple. Shipment was fast. Highly recommend
Date of experience: May 9, 2023
Ordered online through the website. They fulfilled the ordered quickly and arrived faster than anticipated. Very happy with order and shipping process.
Products used:
Dishwasher lower rack and silverware basket
Date of experience: December 28, 2022
They've got the parts, that's a good thing, but they put extra money in their pockets by suckering you into paying for next day delivery but shipping UPS ground.
Date of experience: June 6, 2020
Ordering was fast and easy. Product filter was very very see through which I am not sure is a true charcoal filter
Date of experience: May 28, 2023
I read the reviews online prior to purchasing and had a lot of doubts. Before placing an order online, I read their policies. The policy is clear and concise; there is no rip off here. Basically, if you buy the wrong part and want to return it, it must meet the criteria. A lot of sites make you pay to return the wrong part. Just look at their competitors's site.
Any how, I went online and chatted with the customer service guy, he was great! He asked me for my model number and serial and was able to help me locate the correct parts for my oven. Yes, there is a logical reason why they ask for your model. PARTS ARE MADE TO WORK SPECIFICALLY ON A SPECIFIC MODEL. If you don't know what your model is, why are you purchasing it?
I ordered a bake element on Friday and received my order on Tuesday. It looked different than my original. I went online and chatted with them. It seems the manufacturer updated my bake element so that the support brackets sit on the bottom and is no longer running across the element. Okay, I was relieved. It worked. That's all I cared about.
So you complainers out there, read the policies before making a purchase. That goes with any site before making a purchase.
Date of experience: December 8, 2016
The part fit perfectly, and I am so glad to have my refrigerator cooling again. This is the first time I have purchased anything from you, but if I need parts again I will go to you first.
Date of experience: October 19, 2022
Was the exact part I needed. Came in a well packaged box so it was in perfect condition. Plus was the installation video took all the stress out of the process
Date of experience: July 19, 2022
Although FedEx was a bit slow on the delivery, the item itself was packaged well and was exactly the item that I ordered. It was great doing business with these folks.
Products used:
Microwave repair part
Date of experience: June 14, 2021
The price of the item is high enough but when you add the cost of postage it becomes very expensive to get the item. Pretty much legal theft.
Products used:
Part for a blender.
Date of experience: September 20, 2023
Very glad to get my parts delivered on time - I was able to repair or dryer with these parts on my own and am pleased with the result
Date of experience: April 30, 2023
Website is easy to figure out the part I needed and they were able to ship the part so that I would receive it the next day. Thanks!
Products used:
Microwave plate
Date of experience: August 18, 2023
The part we ordered arrived on time, packaged well and was indeed the correct part for our model refrigerator. My husband installed the part and it works perfectly.
Date of experience: July 19, 2020
Ordered ice maker for fridge. The one that came in is different and won't fit. A week of phone calls, emails, waiting for response, sending photos to show the problem and no one will respond to me. This is the worst customer service I have seen in years. THE PHOTOS WILL NOT UPLOAD TO THIS SITE.
Date of experience: April 3, 2020
I ordered a part only to have Dappz cancel the order, increase the price by $30, and tell me that I could reorder at the new price if I wanted it. I will never use this vendor again.
Date of experience: February 10, 2016
Very fast service to receive the part. Sadly the part didn't work and the oven is still broken. No sure about the return policy.
Date of experience: March 19, 2023
Very good experience! Product was easy to find on the website and ordering was simple.
Product arrived on time and in perfect form! Excellent!
Date of experience: February 1, 2023
Very easy to find the part on your site, specific to my dryer model number. Shipping was fast, the part was a perfect fit.
Date of experience: May 9, 2023
I ordered what I needed, it came fast, fit perfect. Cost was a little high for what it is. $20 is all it should cost for a plastic shelf with shipping and tax included. Just a thought.
Tip for consumers:
In the fridge it the date plate take a picture with your phone and always have it on standby because you maybe at work when you got time.
Products used:
O.E.M plastic door shelf
Date of experience: June 16, 2022
Have purchased parts from GRP in the past and have always received quality OEM parts from them. The shipping is has always been extremely fast and well packaged. I would highly recommend GRP to anyone wanting quality OEM parts for their appliances. I made the mistake of purchasing a part from another company that was an aftermarket and I thought I was saving money. The aftermarket part only lasted about 2 months and I had to throw it away. I then purchase the OEM part from GRP and it is the exact replacement part which is higher quality than the aftermarket part. I didn't save money at all buying the aftermarket, instead I wasted my money on a part that was of very poor quality. Don't make the same mistake I made. Buy the OEM part from GRP and rest assured that you are getting the exact replacement part for your appliance. Highly recommended! I would have given them 10 stars but that's not an option. The staff at GRP is extremely knowledgable and very helpful to ensure that you will receive the correct part. Their prices are cheaper than if I ordered the part from LG and is the same part as the original. Thanks again GRP for your service. I won't ever make the mistake of buying a cheaper aftermarket replacement part again. I am a lifetime customer and will tell anyone that I know that is looking for parts for their appliances to only shop with GRP.
Date of experience: March 5, 2021
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
