Genuine Replacement Parts

1. I ordered two parts because the web site said both were in stock with ample supply. I needed these two parts to get my refrigerator running, so timing was important. 2. They shipped only one part out of two and made no indication of anything missing or delayed in the packaging or on the order's web status. 3. When called on the phone the next day, they claimed it was back-ordered by two or three weeks and offered a refund on the missing part. 4. The next day, they said in an email that the order had been processed by their supplier, and we would have to accept delivery and then return it afterward if we wanted a refund.

I'm giving them the benefit of the doubt by assuming this is pure disorganized incompetence on the part of both their web upkeep and support teams, and that there was no ill intent.

Ordered freezer thermostat friday afternoon and it arrived sunday morning!

Total price with "free" two-day shipping was actually a few dollars less than competitors with supposedly cheaper prices when their extra cost for two-day shipping was added in

Speed was of the essence in this case since i had to jump the inoperative freezer thermostat and manually manage the temperature by tweaking multiple on-off settings of a mechanical timer until the thermostat arrived...

I ordered the wrong item and shipped it back (with expensive postage) for a refund in the exact same condition it was sent to me and they claimed it was too damaged to give me a refund. There were small scratches around a screw hole. Make sure to take pictures of product when you open the box because they're refund policies are awful. Very disappointing and costly.

I ordered a starter relay for my Kenmore refrigerator and received a defective part and the company is trying to make me jump through hoops to return it for a refund. I will NEVER purchase anything from them again. Be very careful to read all their policies before making any purchase.

I tried uploading a copy of my receipt to this site, however it will not let me add it.

I contacted this company looking for genuine replacement TV stand legs for my LG TV, I thought when I ordered them I ordered a set of legs. I paid $32 including shipping and received one leg in the mail. To my surprise I called and said one leg? They replied to me they could not find the part number for the other leg that it doesn't exist and that they can't find any information on my television. When I requested a refund, it's funny how it was priced at $23.77 and nothing under $30 can be refunded! Total scam. They are rip offs! Don't buy from them!

Received the part very quickly, it was exactly what I needed. Took my friend (also female!) and I less than 30 minutes to replace the valve after watching an excellent youtube video. I am pleased to say it appears to have fixed my issue of water leaking into the tub after a cycle. The price I paid was fair and it was easy to find exactly the part I needed. I will be back if I ever need another part for my Maytag washing machine. Genuine Replacement Parts is awesome!

I thought we were going to have to buy a new refrigerator after our door shelf broke, but I found the exact shelf at Genuine Replacement Parts and saved ourselves a ton of money. It came quickly and it fit perfectly. So grateful!

I received the wrong Item. So I emailed them back. Got fast response but was told " Your part is under $30 so with our restock fee AND shipping it's not worth returning." In other words the heck with me. They did not check to see why I received the wrong part or anything like that just said nope your not getting money back and we are not taking part back. It WAS NOT any kind of electronic part. I mean they must make a little money on the part I received. Why would they not even offer help like a discount or inquire to see why I got wrong part and help me get correct part. This is for my elder moms dishwasher whom cares for my Dad who is a VET in a wheel chair. I explain the dishwasher being broken is making my Moms life so much harder. They or the person I was dealing with did not care. So I am out of the money and have a brand new GE plastic part to just throw in the trash. UNREAL!

I ordered a part from Genuine Replacement Parts and only several days later received an email that the shipping will be almost that of the item (around $300). They should have been upfront that the shipping will be 40 times (yes, forty) that of the originally quoted shipping cost. GRP was not willing to do anything to remedy the situation (not even meet me half way on the shipping cost), but refund the cost of the item and quoted 5-10 business days on the refund. You were quick to take my money, but are taking up to 10 business days to refund me. I would never order anything from this distributor and will advise anyone I know to no do so either.

This company sends out the wrong parts because their web search does not track to the proper item and then they refuse to pay for return shipping. Why would I purposely buy the wrong part. I received and unending chain of emails asking for photos of various items and then they still refused to send me a return label for something their website turned up in a search as being the proper part for my refrigerator. Beware! Stay away!

I was let down when my order, promised for next-day delivery, didn't arrive on time. This was frustrating, especially after looking forward to it. When I called, the service rep was rude and said delivery dates aren't guaranteed. This was really disappointing, as we'll now be without a working refrigerator for another day. I hope this feedback helps them do better with delivery estimates for others.

I purchased a replacement stove top for my mom and within 3 weeks the paint was chipping off the surface. I submitted a claim with their customer service and after numerous emails with pictures and proof they did NOTHING. This place is selling fake products.

We ordered a faucet replacement for our reverse osmosis water filtration system. They delivered the wrong part several days past due. It then took 15 emails, ten photographs and constant back & forth between several support agents in trying to get a refund. They made us jump through a ton of hoops for a $70 refund, not to mention we had to pay return shipping. No return label was provided.

Dont waste your time or money These guys are awful. Take your business elsewhere.

Ordered part. No further information until delivered, about 10 days to receive part from order date. I can't go that long with a residential appliance not working. I will consider other vendors going forward.

GRP.com. Accurate replacement part, reasonable price, quick shipping at a good price and packaged for arrival without damage. The support email checking communications are an added plus. Can not ask for more! Thank you so very much. Ice maker already installed and working great! Could not be happier with your website and service.

Ordered replacement drain pump for LG washer and was delivered promptly in about 2-3 days. However, it quickly failed but another one was sent which arrived even faster. The washer is once again working. Thank you

Excellent experience purchasing genuine OEM parts! We needed a crisper drawer top for our LG fridge in a garage. Excellent communication and fast shipping. Very reasonable pricing compared to other sellers. HIGHLY recommended! A+

Easy to use Home Depot no way. Was not sure I would get the right parts. Parts came correct and on time actually a day earlier. Good company fair prices and very happy, washer is running as new, for a 10 year old unit.

Ordered a water line for a LG fridge. Right OD, wrong length, by 2". Customer service rep angie wants to argue with me about it. Your website needs to include dimensions. I might use them in the future. You have been warned.

I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. It arrived earlier than expected, packaged securely and easy to install myself. Now my food will be properly cooled and I will no longer waste energy, which is additional savings.

I'm not sure how this company got any good reviews at all. It's horrible. Orders come damaged. You can't get a refund. Multiple calls and emails with no response. Customer service hangs up on you. Run from this company.

Prices are great, shipping is great, and parts were exactly as described. I would highly recommend this company to anyone who needs parts. I hope my stuff doesn't break, but if it does, I'll definitely buy from here again

Part was exactly as it should be, perfect fit, very fair pricing and super fast shipping all contributed to an excellent experience. This excellent service and quality of parts is severley lacking today, many replacement parts are garbage.
Thank you Genuine Replacement Parts for restoring my faith in getting what we need to keep our older appliances working!

I ordered five items for two different appliances. Only an oven door part and touch-up paint was usable. Two Amana microwave filters on the invoice arrived as Whirlpool filters that were too small. A Whirlpool oven rack arrived bent. I've been trying to get replacements since 8/13/22, it is now 8/31/22, via multiple customer service reps through email, because the phone number and live chat says the call volume is too high and to contact the company through other means. The emails even stopped five days ago, so I'm not expecting to resolve my issue. I suggest looking elsewhere for parts!