- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
This company does not typically respond to reviews
73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Nice to have genuine parts available. Third party parts, while might be cheaper, don't have the longevity of OEM parts.
Date of experience: June 10, 2023
Outstanding experience from user friendly website ordering to quick delivery arrival prior to expected delivery date.
Date of experience: January 30, 2023
Was able to easily find the part I was looking for. Good graphics to view the part. Quick shipping of the order and well packaged.
Date of experience: March 1, 2023
This was my first time using this website, and I am very satisfied with my purchase and delivery. The product was correct.
Date of experience: July 22, 2023
Easy to order and quick delivery. Part fit perfect and would absolutely use this site again to order parts.
Date of experience: January 19, 2023
Received the parts the next day after I ordered them. I am now waiting for the installer to install my item to make sure I got the right parts.
Date of experience: February 27, 2023
It was the exact part I needed and it was shipped fast. I received it much sooner than I expected. This was faster and more pleasant than the local parts house.
Date of experience: December 1, 2020
Needed one, easy lookup. Worked as it should. Easy installation, shipping did not go as promised but worked.
Date of experience: March 12, 2023
Great website and very fast delivery.
The parts were exactly what I ordered. Would recommend this company.
Products used:
Fridge thermostat
Date of experience: December 19, 2023
The part was fine but I was unable to return it when it turned out it was not the cause of the problem. This was not spelled out during the ordering process. Buyer beware.
Date of experience: September 26, 2018
I like the new grates but the picture looked like I was getting the original ceramic grates I had. I hope these are as easy to clean as the others.
Date of experience: April 23, 2023
The door on the soap container broke and the entire soap container had to be replaced. The part fit and now the dishwasher works like it's supposed to.
Date of experience: July 16, 2020
This was my second order in less than a week. Price and service is very competitive, with even local dealers.
Thanks
Date of experience: June 26, 2023
Part came quickly and good price. Unfortunately it didn't fit. Not suppliers fault. I ordered wrong model.
Date of experience: January 8, 2023
Element was almost an exact match for the ones I replaced. Would recommend and order again if needed
Date of experience: January 16, 2023
Got online assistance making sure the correct parts were ordered. Everything arrived on time. Immediate follow up. Thank you so much!
Date of experience: May 30, 2023
Website easy to use and order. Parts received in a reasonable time. Several payments options available.
Products used:
Appliance part
Date of experience: July 27, 2023
Wonderful delivery time. Replacement part worked as expected. Thank you to the techs, and shipping department.
Products used:
Push to Start Switch
Date of experience: July 29, 2023
Thanks everything was just great! The correct part arrived and I installed it no problem. Highly recommend your company!
Date of experience: February 9, 2023
Found part I needed, placed order & received within a few days. Fits perfectly, hope it holds up better than the original.
Date of experience: February 10, 2023
Great timing and the part worked perfectly. I'd buy anytime from this seller as they've always done good for me. Thank you.
Date of experience: September 2, 2023
Thank you for sending my replacement filters. Glad I bought two of them as the elements are not or no longer available.
Date of experience: February 27, 2023
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
