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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Date of experience: March 31, 2019
Easy site...well done
Date of experience: August 8, 2017
Easy use of site. Product came quickly.
Date of experience: March 29, 2019
Date of experience: August 3, 2017
Date of experience: July 15, 2020
Date of experience: August 16, 2018
SO FAR...all good
Date of experience: August 16, 2018
Date of experience: July 29, 2017
Date of experience: July 24, 2017
Date of experience: August 13, 2018
Date of experience: March 19, 2019
Date of experience: August 9, 2018
Perfect fit and function. Great price.
Date of experience: August 7, 2018
Date of experience: July 24, 2017
Date of experience: July 20, 2017
Date of experience: August 18, 2018
Date of experience: July 18, 2017
Date of experience: July 31, 2018
Date of experience: July 14, 2017
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
