Genuine Replacement Parts

Immediately after ordering a part, I realized it would not work. Tried to cancel the next morning. Was told I could not cancel but could return. Had to jump through several hoops to get an RMA number. Had to send 3 sets of pictures. Finally got RMA. Paid for shipping and had to wait 3+ weeks for refund which included a Restocking Charge. Even though their Web-Site states that Restocking Charges are rarely charged. If you can avoid these folks... DO IT!

This is the 2nd time I used this website to order OEM parts for my Kenmore Dishwasher. Both parts were electronic components. Amazingly satisfied. Easy to order parts, From order to delivered - was 4-5 days. If later than originally estimated, I received an email letting me know. Excellent company to deal with - especially in lite of COVID times. Part was well packaged and arrived in perfect condition. Will definitely do business with Genuine Replacement Parts again.

Perhaps if they arrange for part one needs, this is good service but when spoiled by the likes of Amazon, this comes across as a scam. Product delivered from 3rd party so this company only processes, does not provide customer service and has the most slanted return policy ever seen (shipping materials must be returned intact, products delivered in damaged condition are used as excuse not to return money, unbelievably poor customer service). Its a crap shoot that you get the product you need. If you do, great. If you don't or if it is damaged when you get it, you will probably get burned. Would not recommend for any expensive parts or if can find elsewhere. The whole set-up and experience comes across as sleazy.

I ordered an ice maker for our fridge and when we realised there was a different issue with the water supply and tried to return within 5 days the answer was simply NO. Since we had opened the box and the part was considered mechanical the policy is no returns or exceptions. Makes it pretty hard on your everyday home repare guy.

Would never recommend ordering.

I was skeptical at first since the price was a lot lower than I found elsewhere. But after some online review searching I went for it. It was just as described. I ordered the washer lid late Wednesday afternoon and received it Saturday. It was the exact factory part too. No after market garbage. I will be returning to GRP for further appliance part needs.

After repeatedly stating a part was not installed, they refused to do the right thing and send the correct part for a job. The person on email chain could not pass third grade I'm guessing and actually read. They peaked in life at that place. Never do business with a place that has BBB listing them as F rating. Waste of time, money, and clean air for another person with a brain. Awaiting manager or someone higher up if they exist to contact me. Holding my breath.

I ordered a replacement board for my garage opener and when I was reading the description, I was making sure it would be compatible with my system. The product website shows enough detail to confirm that it will indeed work with my garage opener system. I placed an order and arrived extremely fast within the first expected time frame given to me. They have also reached out to make sure I received my product and it's working as expected. The item also comes with easy to follow instructions on installation if that is needed. If I have problems in the future with any parts for my system, this will be the first website I will check. Thank GRP!

I was able find the exact control board I needed to fix my LG glass top range when the oven stopped working. Quick shipping had the oven working in a few days, not cheap but better than replacing the whole unit.

Website is manipulated to suit their magical policy which seems to just be a "get out of jail free card". Long story short, they don't accept any returns, nor will they help you even if the part you're trying to swap for the correct item is still in good condition. Policy is hidden behind a TLDR contract that basically tries to exempt themselves from providing customer solutions. A company that would rather change their website and on the fly than deal with providing good customer service or even consider a part (wouldn't even let me send it back for inspection) in good condition for an exchange is not worth your time. A "policy" is not a legally biding contract, customers will come back to companies that provide good service.

Service was good, fast and effective. I received the part placed it on my dryer only to find out but the part doesn't work! It still rotates just like the old broken one, so I'm no further ahead. I just took the other knob from the other side of the dryer and am using that for both functions.

Went on their site to order a griddle for my new whirlpool stove... my model number matched their listings of model numbers for the appropriate griddle that goes with my stove. Paid over 40$ for this griddle... does not fit on my stove. At all... Contacted them to let them know... bottom line. They had the number given to them by whomever. It was the right number for my stove so since it doesn't fit they'd let the manufacturer know it is incorrect... But they would allow me to return it but I am responsible for the shipping to and from... at this point once I pay both shipping charges I may as well keep a useless product. What a joke... once again consumer is the one who gets screwed... they should pay for it and get their money back from those who gave them wrong info... not their customers! Ridiculous!

I placed my order late in the evening and the parts arrived in two days! Site was very easy to use and check out was a breeze.

I purchased a new handle for our dishwasher. It came and was the wrong size. Called them to either return it or get another size. I was told, sorry we don't return items under $30. What? When did I sign that? When I asked they said, it's in the return policy. Which I guess I should have read it more throughly. Many webistes have this policy, but do have some notification(usually in red) when you are checking out, that this is final sale.
As a business owner, I always disclose all before someone purchases.

It wasn't until I emailed them for an update that they told me that their inventory wasn't correct and then blamed a manufacturer backorder. I agreed to wait another 5 days if they would refund me my shipping for the hassle ($7). They ignored that request until I threatened to submit a CC claim. Afterwards they cancelled my order. Huge waste of time and effort. Nearly a month with no working oven and a pissed off wife. Thanks GRP! Try and get your team in order, right now it's a sad state of affairs.

Great company to work with. Shelf was shipped and delivered as promised.
This shelf gave me the opportunity to add extra usable space in my freezer.
Used the model number to find the part and this company had it at the lowest price.
Will order from them again if needed.

Ordered an OEM washer motor (not even stocked locally) at a great price including shipping. Online transaction was very straightforward with excellent GRP communication from order through delivery. Although very rare in my homeowner repair experience, the OEM part was defective. After exchanging a couple defect description and confirmation emails (including pictures) with GRP Customer Service (very courteous, prompt and professional), they took care of me and shipped a new motor at no cost to me the very same day. GRP is at the top of my appliance replacement parts suppliers.

I ordered a part I thought was correct, however, it does not fit my appliance. Further review shows this part on their website is incorrect. I contacted them to return it, they don't have a phone number and sent me a bunch of emails saying they couldnt open my pictures and to send it to their personal email which i did, then they said I refused to do that. I would not recommend them because they have no phone to talk to someone and i was getting emails from at least 2 people. Its a lot of BS.

I will never purchase anything from this company again. Purchased two charcoal filters. Opened the box upon arrival and discovered they were the wrong size. Did not install. Went to website and attempted "Chat." No response. Attempted to call, but recording saying customer service not available during holiday (Friday, Nov. 11} Received an email later that day alerting me of the delivery of the items. It stated to reply if problem with the item. I did. Did not receive a reply until late the next evening (Saturday). Replied with issue. Two days went by and nothing. Called service and they said they do not take return items that cost under $30. The items cost a total of $25, and with tax and shipping, came to $38. I wanted to order the correct filters, but, not when they are stiffing me with two I can't use. BEWARE!

Very easy to look up part. Reviewed online people who ordered aftermarket parts and found they had to be replaced more often. This is why I wanted a genuine replacement part. I use my dryer alot and did not want constant repair. Part fit perfect. I was worried since my dryer was at least 8 years old. So thankful I could still get the part.

I have been "shotgunning" this refrigerator repair trying to work to fast without doing enough research. I have four orders with your company right now and everything has exceeded my expectations. Thank you for great parts and rapid shipping!

Found Genuine Replacement Parts via a Google search. Web site helped to locate correct part and even double-checked that I had the correct model number prior to purchase to ensure I got the correct replacement part. Good price, more than $150 lower than a repair service had quoted. Got the part in about 3 days. Will definitely use them again for future parts needs.

I sent them the correct model number of my fridge. They sent the wrong part. They will not offer a refund or replacement. They say they won't because I opened the package. How in the world are you supposed to see what they sent you. It was not even packaged, the ends were open. My advise is to never buy anything from these people.

I ordered a replacement dishwasher door panel. They sent the wrong panel finish and want me to pay for return ship[ping. They will not reimburse return shipping costs and won't admit that ALL the panel finishes have the same part number listed on their webpage. If I could, I would give them ZERO stars!
Order #******* Incident #*******

I ordered a lower dishwasher rack--the order did NOT include instructions and the parts were un-identifiable as to where/how they fit together. I wound up returning the parts and suffered the 25% restocking fee (even though the reason for the return was due to incomplete parts and insufficient support). Wish I had read the negative reviews before I even placed the order. $36 spent for aggravation + return shipping costs.