- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Genuine Replacement Parts has a rating of 4.0 stars from 10,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
This company does not typically respond to reviews
73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
I purchased a replacement bowl for my kitchenAide mixer. I ordered the correct bowl, however there was a design flaw that made it unusable. I had to return it. Even though it was defective, they refused to refund shipping fees and had the audacity to charge me a restocking fee for a defective item. They knew the it was defective, since they dropped it from their products list after I notified them of the design flaw. KitchenAide also dropped it from their product list! This is the only company that charges for delivery and return of defective items, as well as a restocking fee. Be ready to assume all responsibility for shipping and restocking fees for defective items. This is the worst company. They assume no responsibility for anything!
Date of experience: November 6, 2020
If I could give them negative stars, I would. Like others, I got the wrong part. Return policy was very antagonistic (25% restocking fee, I had to pay for the shipping). They got the part, then told me it has been used: I only opened the plastic wrapper. They said they could not resell it, then said they may be able to resell it as a "used" part. I paid for them to ship it back to me. A TOTAL WASTE OF TIME AND MONEY. Just do yourself a favor and don't shop with those bandits. Go elsewhere, even if it costs few more dollars.
Date of experience: May 25, 2017
The ordering process was excellent. The product was well protected in it's shipping container. However, the shippers that were utilized leave alot to be desired. Apparently their job is to deliver the item, no matter what condition it is in, weither they caused the proclem or not. I received the range hood filter broken. There was no sense in going through the process to get it replace, so I repaired it myself to make it work. As it becomes necessary, I will continue to use your company to supply any required parts.
Date of experience: March 29, 2023
I ordered a crisper drawer for my Samsung Refrigerator on Dappz. The order was processed and I was sent an invoice. After a few weeks I had still not received the crisper drawer and reached out to them. They responded saying they had posted the wrong pricing online and that they cancelled my order and refunded the amount. They said that I could go back online and reorder the part- which had increased by $30. WHAT? I have reported them to the FTC- stay away! Typical bait and switch...
Date of experience: March 7, 2018
Excellent service. The drawer arrived an if I hadn't checked it would have broken in the same place as the old one. I had to superglue the top right front edge that is supposed to lock in place because it would not snap in place. As a side note it proves it was an original drawer
Products used:
refigerator part
Date of experience: December 4, 2022
Terrible customer service! They sent the wrong item and refused to take responsibility for their mistake. I had to pay to ship the item back which almost costed as much as the product. After it was returned I had to chase after them for days for a refund. THIS PLACE IS ONE BIG SCAM! They'll steal your money, don't buy from them!
Date of experience: December 19, 2020
This part was backordered by the manufacturer and was not available from many suppliers however GRP had it in stock. The communication from the company was excellent throughout the process including notifying me of a delay in the delivery over the 4th.
Products used:
temperature control
Date of experience: July 9, 2022
We ordered a part they sent us a different wrong part. We sent them a screenshot of the part number we ordered on their site and the part number stamped on the part they sent us. They dragged their feet and "escalated" the issue. I called 10+ times before the call center answered and then Felicity argued with me (while she had all my emails and photos in front of her) and made fun of me. Her supervisor Jonathon said she did nothing wrong, he proceeded to argue with me, talk over me, and then said he wouldn't process my return and hung up! I can't even believe this was a real experience. Worst company ever. I see why they have a warning from the better business bureau. Avoid them
Date of experience: February 18, 2020
GRP delivered a part that claims to be OEM: Bosch wfmc6400uc/01 washing machine Door Gasket Kit *******. However, when I received the part, the directions on it require that I had to disable the flushing hose. My original part had a hole in the gasket for the flushing hose. The GRP part did not have the hole and requires you to re-route the flushing hose.
They refused to refund my shipping cost of $77 to return the non-OEM part. They claim that the part is OEM but does require a retrofit.
I will never be a customer again due to the poor customer service and that they do not guaranteed that all parts are exact replacements.
This was an expensive lesson! Buyer Beware!
Date of experience: January 14, 2022
I ordered the Kitchenaid handle replacement. The order was delivered in a timely manner.
The replacement was new and it was just what I ordered. The handle was easy to install.
Thrash compactor looks and works as new. I would buy from this company again.
Thanks, Bonnie a satisfied customer.
Products used:
Kitchenaid thrash compactor handle.
Date of experience: September 9, 2023
My part wasn't packed well and arrived broken. With that said the support I received and the quickness I received the replacement part is why I would recommend using this company. They took very good care of my situation.
Date of experience: March 23, 2023
I received the replacement stovetop coil in good shape. Although the connections for the wires were in different arrangements than my original part, I figured out how to connect the wires and the over now works. Although the part was very expensive, I was able to avoid buying a new stovetop oven.
Date of experience: March 14, 2023
Ordered a part that weighs 1.5oz paid 2 day shipping there response: you paid for ground shipping which is the regular shipping
CS Dept.:
Ground Shipping (2 days)Estimated
ME:
It said on receipt it would arrive friday $9.63 for this little piece
CS Dept.:
It is only an estimate based on the closes warehouse to you location however the only warehouse that had it in stock was in CA: Me
Thank you i will not be using your web site ever again
CS Dept.:
Your welcome is there anything else I can assist you with today?
ME
Absolutley not
CS Dept.:
Have a wonderful day.
CS Dept. has left the conversation. Currently in room: Susan rooney.
Tip for consumers:
the part cost $5.62 and $9.63 shipping (2 day) been a week and still no part Do NOT use this site…. HORRIBLE
Date of experience: November 16, 2015
I was very pleased by the ease with which I could order parts for my refrigerator. The search was easy ND identifying the needed parts was fast. I have needed these parts for several years and just assumed they weren't available. Best of all I got the parts 3 days after ordering and they were exactly right.
Date of experience: April 26, 2023
Possibly THE WORST COMPANY I'VE EVER ORDERED FROM!
Do yourself a favor - KEEP SEARCHING.
Issues:
1. Wrong part sent to me - their answer, "While the parts may vary in appearance, they have the same functionality as the original part. The manufacturer no longer produces the original part number and has updated the part to work with more models". Wrong!
2. Getting an RMA # - literally 20 emails later. I sent the part back in the exact same box, packed the exact same way, never installed part because it was completely different than part needed.
3. After returning to them with tracking, no response until three emails later stating - "Once your return has been received, our warehouse will inspect the item(s) to make sure it complies with our Return Policy. Please allow up to 15 business days from the time item is received and
Inspected to process the return. As we are experiencing delays" - Simply ridiculous.
Tip for consumers:
Do yourself a favor, find another company to order your "Genuine Replacement Parts" from.
Products used:
Quick search, I ordered from another company and had the correct part, with the exact same part number as the one I ordered, the next day.
Date of experience: January 12, 2021
I needed a part for my washing machine. GRP had it for $25 less than other vendors. Only $7 shipping and I got it the next morning, and it was a factory part, not a knockoff like I would get on Amazon. I will use GRP again and I highly recommend this company.
Date of experience: June 29, 2023
My Review is not to criticize a bad part but a price.
Price of the part I needed was priced wrong. Probably.
Every other site had a price of $30 Dapzz was $15
Thought it was a great price on the part.
After ordering I receive a email that part was out of stock with no date to replenish.
Imagine that! Within a hour.
Then to add insult they say my money on the cc will be returned in 10 days.
So they can get interest on my money or what?
Will see if money returned in 10 days.
Dont Buy From.
Date of experience: August 20, 2017
If you need parts quickly, don't be fooled by their stated delivery dates. I had 3 items ordered, and it was split into 2 separate orders. The delivery date on the order came and went, and after inquiring, a response provided tracking showing one part of the order would be arriving 4 days late, and the 2nd part of the order would be arriving 8 days late (it wasn't even shipped until the original expected receipt date for the order). Purchase elsewhere.
Tip for consumers:
Purchase elsewhere.
Date of experience: December 30, 2021
From the minute, I went onto your website, to the order execution and delivery. It was an awesome experience. The part replacement was perfect and it was nice knowing that it was an original replacement part. It took me no time to reinstall it, plugged the washer in and my was able to start our laundry again! We were only down 3 to 4 days! You save me a ton of money and not having to wait 2 weeks for a repairman was a bonus! I appreciate your company and will definitely re-order from you in the future.
Chris R.
Sedona, Arizona.
Date of experience: February 8, 2023
I was concerned about the precise product number during my order. Customer service responded promptly and automatically held my order, and referred me to the site to confirm the information. It turned out that the precise part number did differ and they canceled my order and I was able to order the correct part.
Date of experience: June 10, 2023
I ordered 2 replacement shelves for my refrigerator doors. When they were delivered I realized they were the wrong doors. They have NO contact number, NO contact info on their website. I've written numerous emails to try to figure out how I can return these shelves with NO RESPONSE for over a month. Don't get screwed like I did.
Date of experience: May 23, 2020
I purchased in February a Whirlpool refrigerator from an appliance retailer. It arrived without one door basket and one shelf, which I was told were extras. I ordered them from Whirlpool and the door basket arrived in a few days. The shelf (a plain tempered glass shelf with plastic edge guards) was backordered for a month. It never arrived and every time I looked for 5 months it was further backordered. I finally cancelled the Whirlpool order and got it from you (your price was also less) and it came it two days.
Date of experience: July 15, 2021
Ordered a handle set for Frigidaire refrigerator advertised on their website for $35.89. Made the order and printed the receipt for $43.66 with shipping. Got a email confirmation and order was on it's way. A couple of hours later I got an email stating that the advertised price was wrong and that the order had been cancelled but that there was still time to reorder today. When I returned to the web site the price was $105.00. Needless to say, I ordered from a different more reputable company at a lower price. I will never use Dappz again. Also no phone number to speak with customer service.
Date of experience: September 13, 2016
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
This is NOT a review site, it is a COMPLAINT BOARD.