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Genuine Replacement Parts has a rating of 4.0 stars from 10,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Solved the problem. I had a problem finding a YouTube video on how to replace my particular motor and it was via this video: https://www.youtube.com/watch?v=CkOvBWd9gzg
The refrigerator came with the house and the previous owners always bought the best of the best so it's a higher end model and the needed video was hard to find. The lower grade model had access to the motor from inside the door and ours is access via the panel for ice/water in the door.
And my complaint about the website was it only had a picture of one side of the motor. A picture of both sides of the motor would have been nice.
Date of experience: March 26, 2023
I feel I was scammed, sent a used part and had been Sent from third party. Ordered part, arrived in double box, inside box holding part had been opened and electronic part just packed in paper], Had obviously been sold prior, even had previous UPS tracking sticker on it. Should have gone to BBB website first. Consumer warning noted there for this online store front.
Date of experience: March 7, 2020
First, my part wasn't shipped until 5 days after I placed an order. I have to contact them directly to chase down the status of it. And magically it was shipped 2 days after that. Received wrong part and the return process is painful, I have to sent a bunch of proof that it is wrong. After I got approved, I have to pay for return label! It is a shame. Btw, I did pay for the original shipping cost now I have to pay for return at their fault.
Date of experience: November 12, 2020
Finding the right part at Genuine Replacement Parts was a big challenge due to the vast amount of similar parts. Finally, I found it, but when receiving it I discover that the harness was different from the original part, so I needed to fix it with the old one, which fortunately was functional: it worked.!
Date of experience: July 5, 2023
Needed a sensor for our dishwasher. This site was great in that, by typing in our model number, it was verified that the part was correct.
We went with this site because it said the part would be delivered on Tuesday. On Tuesday I received 2 email2 that the part had shipped - one from UPS and the other from Fed Ex - both we bogus. Online chat was helpful, giving me the correct tracking number BUT it was USPS and the part didn't arrive until Friday.
I would order from here again, but plan several more days than published for delivery.
Date of experience: December 7, 2020
This revue is about sitejabber not the product. I need to know what I purchased and then the discripition of good deliver, good condition and does it due the job out of the box. The item came out of the bo and fit and the wife loved that she had the draw back.
Date of experience: July 10, 2020
I received the replacement bowl just a few days after placing the order. Very impressive since it was over a holiday weekend. It was a replacement bowl for a food processor I would definitly recommend
Date of experience: September 20, 2020
Oven hinge spring broke. The appliance store informed me that I had to purchase the complete
Hinge assy. The assy. Was not the correct one. I was able to remove the spring and installed on
My hinge. A week later the spring on the other side broke, went to G. R. P. Website ordered hinge
Assy. The delivery was quick, price was good and it was the right part. Win, win, win.
Date of experience: June 30, 2022
I paid $38.82 for a shelf for my refrigerator but I guess I had the wrong product # so it didn't fit and had to return it. It cost me $10 to ship it back and they had a MILLION rules about not writing on or damaging the box it came in and blah blah blah. Ok fine. I sent it back so now I'm in it for $48... and they charge a 25% restocking fee plus don't refund any of the shipping. So I got $26 back. I paid $22 for ABSOLUTELY NOTHING. They suck.
Date of experience: June 11, 2020
I paid double for the part from GRP because it would arrive today and I set up a workman to install the part but they lied about the delivery date. So I now have to pay for workman service call and have no part for him to install. I am also leaving on vacation for a week and can't let my refrigerator run without this part so now I have to empty out the frig and freezer and shut it off while I'm gone. Also I read the whole website and interesting that it wasn't until I bought the part did a window pop up stating they refuse to refund any part under 30 dollars. Mine is over that but I think that horrible to do to people and shows how they do business. If I wasn't in a rush I would have save 30 dollars and got the part from Amazon.
Date of experience: October 7, 2020
When it was first installed the felt seal came out of its slot. Then fell apart. I will not reorder again.
Date of experience: March 1, 2024
I ordered a replacement part for my refridgerator, that was very easy to locate on the site. The part came delivered earlier than expected. Unfortunately the part ordered was the wrong one, but Genuine Replacement Parts was very helpful with my return and made it very easy.
Thank you Jonnie for your kind patience to this senior citizen!
Date of experience: June 23, 2020
I ordered the base legs thinking that I would get both sides. Instead I received the same leg (part Labeled "A") and there was no screw to fasten it to the base of the TV. Had to search for part "B" and now have an extra leg. Stii no fastener to attach to the base of the TV.
Date of experience: January 18, 2023
The new cooktop and burner are working great. I ordered the burner, but the installer said I needed a replacement switch. The switch I ordered was for a Left rear burner. GRP sent the correct switch when the tech gave me a proper Part Number for the Right Front Burner.
I am happy with the way GRP handled my order.
I now have a great looking cooktop and the Right Front burner works. Thank you!
Tip for consumers:
Ask your installer to diagnose problem and ask for recommendation on part numbers before ordering.
Products used:
Glass Top for Jenn-Air range and burner switch.
Date of experience: December 8, 2022
Ordered oem part. Received a busted part. Called immediately. UNBELIEVABLE. Beyond horrible. Worst customer service I've ever had. Makes Comcast look good.
Tip for consumers:
avoid this company if possible. Pay more for better service. This place is a huge ripoff.
Products used:
none.
Date of experience: August 29, 2022
Looked up control module circuit board for older GE Dishwasher - it was in stock. Receive it in a few days in new packaging. Installed it and it worked as required. Couldn't ask for anything simpler. No fuss, no muss.
Date of experience: June 22, 2023
It was easy, I received my part in a couple of days and installed it. It worked the first time, no problem. The only thing different was that I ordered the original part, Oven Burner Ignitor Genuine OEM and was sent a substitute replacement. It worked but I wonder if the substitute is cheaper then the original.
Date of experience: January 23, 2023
Website was easy to use. Found what I needed in minutes. My parts shipped fast and I received on the date indicated.
Date of experience: February 8, 2024
Pros:
1) Fast shipping
2) Prompt customer service response to inquiry
Cons:
1) Product came opened, used, and dirty with writing on the bag (obviously looked like a used return)
2) Had to send 7 pictures (including the box) to customer service to attempt to hold their vendor accountable but still was not successful as they requested more pictures
3) Customer Service accused me of lying over $20 product for a fridge made over 20 years ago
Overall:
As a first time customer, I expected this to be a great experience but the lack of vendor accountability or basic customer service from support team will make me not come back to Genuine Replacement Parts. Accusing your customer of lying and not holding your vendor accountable for sending a dirty used item is disappointing. I do not recommend buying from this site.
Date of experience: April 15, 2020
Parts were delivered to the wrong address but this was not the fault of GRP. Parts arrived and were exactly as ordered. The people at GRP were very responsive and genuinely concerned when they found out parts were missing as USP had delivered to the wrong address. Will definitely use GRP again!
Date of experience: January 16, 2023
The part arrived and in good shape even though the box was beaten up very badly. It, the panel was Easy enough to install, but required a special tool which could have been purchased through you? And included? It also would have been nice to have install specifics from you instead of from YouTube? I am still concerned that this part should have been recalled we have owned many microwaves in the past all of which have the same type of control panel and never have they ever stopped working like this one. We were warned when we purchased it to get an extended warranty because of just this problem. And I have several neighbors with similar ge microwaves that have the same issue. Thank goodness my husband is an engineer and had no problem with this install otherwise it would have been smarter and cheaper to buy a new one…. More trash to pollute our planet! This was a built in so it was more expensive to replace. And after it only being about 4 years old it seems that GE should be looking at why this part fails so easily and soon.
Tip for consumers:
You need to seriously look at the flaws in the design of this part! If this was built to fail, shame on you!
Products used:
Micro/ convection oven control panel
Date of experience: August 22, 2023
You didn't list the size of the turntable anywhere on the product description on your website. Because of that error i ordered the product based on its appearance on the website. Only after i received it did i realize it was too big for my microwave AND THEN FOUND OUT THAT I COULDN'T EXCHANGE IT, RETURN IT OR RECEIVEANY CREDIT BACK FOR PURCHASING THIS PRODUCT. I doubt i will ever order anything else from your company.
Tip for consumers:
PRODUCT SIZE , I.E TURNTABLE DIAMETER OS 12 INCHES
Products used:
NONE
Date of experience: February 2, 2024
I ordered a drawer for my fridge tbey sent tje wrong one, I spent over 30 dollars to send it back to get a replacement or refund. It didn't even go in my fridge mind you, and I get an email stating it was damaged and tjey can't refund me, over 100 dollars lost! Do not buy from this company they are a scam! And wanted ME to pay yo send it back!
Date of experience: August 31, 2020
I bought a replacement ice maker. When it arrived it was the wrong part. I contacted GRP for a refund. They asked for a photos of the part and the Make and Model sticker on the appliance. I sent the information. It took some time due to Covid-19 restrictions and some miscommunication. The refund was eventually denied. The excuses offered were that I ordered the wrong part originally and took too long returning. Seems like 'isn't able to' means 'someone doesn't want to' in this case. Every time I contact your company it's just another reason why my case doesn't yet warrant a refund. It's just indecent. GRP stonewalled, that accounts for the length of time it took. And, perhaps I did order the wrong part. That's beside the point. If GRP can't afford to exchange a part or refund a mistake, then they cannot afford to be in good business. I strongly encourage you to seek parts elsewhere.
Date of experience: July 11, 2020
Garbage company. I ordered a gas outlet, and they shipped me a single screw and charged me $17. I contacted their customer support after I received an email invoice for the screw telling them that something went wrong. This was BEFORE I got a shipping notice. They said there was no restocking and that I was going to have to pay, again, $17 for a single screw. I wrote back, again BEFORE I got a shipping tracking number. They replied again that I couldn't return it. Almost a day later, I finally get a tracking number and my card is charged, $17 for a screw that I didn't order. I double checked my browser history the day I tried to make a purchase from this garbage company and I didn't see a single page looking at a screw. Only the original part I tried to order.
Fortunately, I found the same part for cheaper from partsdr com. They had great customer service and got me the correct part promptly. Glad I know about them, because I will never order from GRP for anything ever again.
Date of experience: December 1, 2020
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
