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Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 142nd among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
You will not get your money back if the part doesn't fit. Read the Google reviews. Many fake reviews on here. Their website says they will charge you restocking fee if they find you annoying. WTF?
I purchased a door shelf bin basket for my Kenmore EIite refrigerator on July 16th 2020 online. Total order was $39.08 including shipping and tax. I noticed wrong part number and called them back immediately the next day for them to adjust the order with correct part but was told the order has already been processed and to simply return the package back to them for the replacement. They said not to refuse the package (I should have). When I called to inquire about return package procedure, I was told I have to pay for shipping the item back to them (this cost me additional $23). I returned the package on 07-23-2020 and they received it on 07-28-2020. Their policy states they will inspect the item and issue a refund within 15 days. Never got my refund or any communication from them so I sent an email on 09-23-2020 to inquire about my refund. Customer care department replied they will process a refund in the amount of $26.56 as they do not refund the original shipping cost plus they are now charging me 25% restocking fee. What a scam. Had I not contacted them, they would never have refunded anything to me. Never buying anything or recommending anyone from purchasing anything from them.
Tip for consumers:
Never buy anything from these guys, they are posting their items for a lot less than others only to entice you to place the order. Their customer service and return policy sucks big time - BEWARE, DONT BUY FROM THESES PEOPLE.
Products used:
I had to purchase the same item shelf bin basket from Sears parts direct.
I am in the process of trying to return a stovetop knob which is the wrong part for my stove. All you can do is email them and they keep asking me the same thing over and over, which is what is the packing slip say the model number is? THERE IS NOT PACKING SLIP! And should they not have this information already since I order this part from them. I paid $80 for this part and they keep giving me the round around. I do not recommend ordering from this company, They are not about the customer comes first and definitely not helpful AT ALL! TERRIBLE TERRIBLE TERRIBLE
It was easy finding. Part that I needed through your homepage item listed perfectly.i receive.the package was crush item inside was bent, and I was able to straighten it. Can't attach photos.
I ordered the silverware basket for my KitchenAid Dishwaher. The part came quickly and fit perfectly in place of the broken basket. Thanks for having exactly what I needed!
HORRIBLE! DO NOT USE!. IF I could, they would get negative stars. They state that they provide 5 day shipping, but my part arrived 12 days later. When I called customer service, she said that this is an estimated shipping date and it can vary greatly. When I asked to return the part, because it was so late, she said they would charge me for shipping and a restocking fee. BEWARE, they charged me for 4LBS of shipping for a part that weighs 3OZ. After all of the restocking FEES and shipping costs, I get $5 refunded on an $80 part. DAPPZ IS OPERATED BY A BUNCH OF CROOKS!
Ordered a part described as being for my model. Was wrong description and was charged restocking fee and no reimbursements for any shipping costs. Out over $20 for a $54 part.
It was easy to find the part I needed. The pictures were accurate. Checkout was easy. Delivery was very fast.
Products used:
Microwave parts.
For our rental house, the former renter never cleaned at all and the old drip pans were salvageable. We got replacements drip pans here and they worked and fit like a charm! Saved us a ton of time.
Didn't have part, but took my order. Wanted to change order to a similar item, but they said they couldn't process an exchange, only a refund. Really!?
The part we ordered for our Whirlpool icemaker was a perfect fit for our model. Our order arrived in just days and the replacement part worked perfectly!
It was a pleasure doing business with GRP. The Support team is amazing as they kept communication with me on how and when my Maytag MDC4650AWW part would be delivered. Keep up the great work.
Tip for consumers:
Great Customer service!
Products used:
Maytag part
I purchased from this site because they said CLEARLY said that the parts I needed were in stock and could be delivered the next day. When I still hadn't received a tracking number for them by the next day, I contacted customer service, who said they were being sent out that day and I would receive them the next day (now two days from my order being placed, and a Friday). When I received my package, only half of the items I needed had been sent! And I needed them ALL for installation. I contacted customer service again, who said that now remainder of the items were supposedly being sent out, which means they would arrive the following Monday. I already had the repairman coming this afternoon. They had no explanation other than that kind of pathetic "I'm sorry for the inconvenience" and told me they never guaranteed delivery. Well fine, but then don't CLEARLY LIE to your customers on the website about when products will be delivered because, for many of us, that matters! If it takes you two days for your workers just to get them out of your warehouse, don't say they'll be delivered next day!
We could not return a $360 part because we didn't have the same box they sent it in. Horrible customer service. Please don't waste your money
Products used:
Will not accept returns!!
Damaged product with no discount or reply about the issue... And way expensive for no support. How do I know it will even last?
Tip for consumers:
Cautious about price and damaged possibly used products.
Parts were correct and came very quickly. One piece was broken during shipping and they replaced it within a day. Thank you!
Products used:
Washing machine parts
Easy finding and ordering the correct part, delivered in two days and on time. Parts fit perfectly without any trouble.
Arrived by fed x with the corner broke need to have this replaced can contact me by email or phone..
Great price quick service problem solved, i fixed my fryer in no time once i had the right part thanks!
Ordered a thermal fuse for a Kitchenaid oven - half cost that manufacturer quoted and it arrived in 2 days.
Was pleasantly surprised by the price and delivery over the holidays. Parts fit perfectly and dryer is now running.
Our washer needed a replacement part and we found the best price here. And it was delivered quickly.
The parts I ordered for my Bosch Nexxt washer were delivered quickly, for a reasonable shipping price and most importantly, were the right parts for my model.
I ordered a white replacement knob for my GE stove (Part # GE JGB850DEF1WW). Genuine Replacement Parts Shipped Part # GE WB03X*******, a chrome knob that will not fit on my stove. When I emailed their customer service letting them know THEY shipped the wrong part and asked for a refund I got an email from them stating that I had to provide pictures of the incorrect part they shipped, a photo of the incorrect part number (they shipped), and a photo of the serial and model number on the back of the stove. The alternative they provided is: "Otherwise, if you have ordered a part in error or no longer require the part you purchased, we only request confirmation that your part is in new and uninstalled condition to generate your return authorization. No photos would be required." When I try to call their number it always states they are receiving high caller volume and to try to call back later or email them.
Stay away from this business!
Needed parts for an older Hitachi framing gun and found everything I needed with ease on this sight. Parts came super quick too. Great company
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Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
