- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
This company does not typically respond to reviews
73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Ordered a heating element to replace mine that burned out. Very easy to order, since I knew the number. Very fast delivery
Date of experience: April 5, 2023
Put my model # into Google, GRP came up, I added my needed part for my model # and the item was here in one day. Incredible in today's market and any other time. So refreshing. Thank you
Tip for consumers:
I loved the part where they asked me if I was using a model # and not just going by a picture.
Pure professionals.
Products used:
Fridgidaire/Electrolux lint basket GLGT1031CS1 Lint Filter - Genuine OEM
Date of experience: January 22, 2022
I ordered the part that I needed easily, it arrived quickly and it was very easy to install, although I guess the installation success belongs to a YouTube video though:-) Thanks General Replacements Parts for the great service!
Date of experience: October 8, 2022
Ordering was easy with the model number. The parts came in quickly and I was able to change it out in a matter of minutes. Thanks guys for the fast shipping.
Date of experience: May 16, 2022
DO NOT ORDER ANYTHING FROM THESE PEOPLE THEY ARE SCAMMERS! I never received my order from these people its been two months and nothing. I have emailed them several times with no response so I have turned it over to paypal.
Date of experience: September 17, 2016
Hello all,
Please read before you order anything from Zappz.com
Our daughter's washer machine timer if on the fritz... so in searching for the part via the internet I noticed Zappz was offering (Part #*******) for $108.89 with free shipping so I ordered it. The very next day I received an email back from the company telling me they had a price glitch and they cancelled my order and are refunding my credit card. They also stated if I wanted to reorder at the correct price they did have the timers in stock and would ship right away.
Wow - they CANCELLED my order! I went back on their website to see how much they raised the price it went from $108.89 to almost $130.00 so I wrote them an email back asking them to honor their original price point and not to cancel my order. I did not receive any responses. I then went back to their website and started a "Chat session" with one of their customer service agents - let her know of my order issue and asked if they would honor the original price she stated they couldn't. I said well that it terrible that her company will not honor a price they had displayed on their website and customer should not be held responsible because of a glitch in their system.
We did order the part from another company happily and even paid more... I would never recommend doing business with this company they are not customer focused!
Regards,
Timer Trouble
Tip for consumers:
Read before you buy anything from this company!
Date of experience: October 22, 2015
The ice maker looks to be correct but the plug is wrong. My refrigerator has a three prong plug and the ice maker I bought has a four prong. Is there an adapter for this application?
Date of experience: June 24, 2022
My advice to anyone looking for a part for their washer is to stay far away from this company. I originally ordered a capacitor for my washer on my own from GRP. When it arrived it was a lot bigger than the one I had in my washer. So I called GRP and asked them if this part I ordered was right. They said it wasn't and gave me a new part number to order. I placed this second order and when it arrived it was the same capacitor as the first one. So another representative gave me another part number to order for my third order. But after placing this third order I was able to figure out on my own that the first part I ordered was right. I then quickly cancelled this third order.
I installed the first capacity on my washer, and it was indeed the correct one. So why did their representative tell me it was the wrong part when I called? I then shipped the second order back. Cheyenne, a lead in the office, is now telling me they are going to charge me a $5.00 restocking fee and she is refusing to cover my return shipping cost of $10.15. Whose fault was it? The frustrating part of all of this is the fact that their representatives were the ones giving me all the wrong information. Plus look at how much time I have wasted with all of this!
So again my advice is to look for a parts company who places a high value on great customer relationships, who will give out correct information, and puts customers' needs first!
Tip for consumers:
These guys have no clue about good customer service!
Products used:
Capacitor
Date of experience: August 29, 2022
LG Control panel had delaminated on my 3 year old LG Refrigerator. Ordered the exact LG control panel Genuine Replacement Parts. Arrived on time and with YouTube instructions, refrigerator looks like new again.
Date of experience: August 11, 2022
The item is too small. I put the serial number in and the item sent was not the right fit. I need a refund.
Date of experience: July 18, 2023
They had the parts in stock, they shipped quick, and the parts arrived lightning fast. The parts were OEM and fit as they should. I would definitely order from again.
Products used:
2 x Frigidaire FGUN2642LF3 Refrigerator Mid-Upper Door Shelf/Bin (Clear, Gallon size) - Genuine OEM @ $47.89 EA
1 x Whirlpool Part# W10919352 Dispenser Drawer Assembly (OEM) @ $43.89 EA
Date of experience: August 15, 2021
Not the rack in picture but was able to modify to get it to work. I cant see any reason for there to have to be 100 characters in this review. Its kinda dumb.
Date of experience: December 1, 2020
I ordered 2 parts on a Friday, on Monday morning I checked to see if parts had been shipped and they had not been shipped yet, but being processed so I told them I would like to cancel order. They E-mailed me back saying that packaged would still need to be shipped so when I received I could send back and they would inspect and return. When I received package I did not even unpack just immediately took to post office and sent back which I paid for the return freight. So when they received the package 3 days later it took them 10 days to refund my money less a restocking fee. They could have stopped the whole deal before it ever shipped. MY BAD kI SHOULD HAVE READ REVIEWS ABOUT THIS COMPANY.
Date of experience: June 19, 2019
Johnathan and his wife are crooks. Says they ship to day but they use US Mail and ship many days late. If you need a part in 2 weeks they might be your place. If you need it quick AVOID!
Date of experience: January 15, 2020
Only issue was it didn't ship untill 2 days after i ordered. On line stated I would receive Thurs. But didn't arrive till Monday.
Date of experience: March 10, 2023
Web site is easy to use and find the part; ordering process is slick; fast shipment with great communication; the right part at a good price.
Date of experience: March 15, 2023
Spring broke so I bought 2 of them in case this happened again. Youtube was a help to get it installed properly with video. Just make sure you have the right model.
Date of experience: October 9, 2020
BEWARE PEOPLE WHEN BUYING FROM THIS VENDOR. THEIR WEBSITE CAN BE MISLEADING SOMETIMES WHEN IT COMES TO WHAT IS INCLUDED ON WHAT YOU ARE PAYING FOR ON TOP OF THAT THEY DONT HAVE ANY OTHER SHIPPING OPTIONS BUT THE ONE DAY SHIPPING WHICH YOU HAVE TO PAY OUT OF YOUR POCKET AFTER TAXES WERE ADDED. IN THE END YOU MIGHT END UP LIKE ME THAT I PAID ABOUT $33 FOR JUST A PIECE OF TOUCH PAD STICKER NOT THE PANNEL OR THE CLOCK ITSELF. IM VERY DISAPPOINTED AND IN ORDER TO RETURN THIS ITEM YOU HAVE TO PAY FOR A RETURNING FEES WHICH DOESNT MAKE IT WORTH BOTHERING.
Date of experience: August 3, 2020
Found parts needed listed on GRP website. Ordered and received quickly. Turns out the part listed is a substitute from the manufacturer and it would not fit correctly. I had to then get the parts locally at Tribble's Appliance Parts. I took the old part and the part from GRP and they confirmed that it would not work. I sent the parts back to GRP as per their emailed instructions and was emailed that they were not going to refund for the opened part. Now I'm out the cost of the wrong part and shipping it back, plus the cost of the parts I had to buy locally in order to do the repairs. Even though the mistake was totally the fault of their website information, and the substitution of the part by the manufacturer, the customer service rep would only refund for the unopened part. Obviously not a company I would recommend or will ever do business with again. BEWARE, DON'T get your parts from GENUINE REPLACEMENT PARTS (GRP).
Date of experience: January 29, 2019
Great experience and pictures with description aided in finding the correct parts. Well packed ensuring perfect condition of product. Quick shipping.
Products used:
oven parts.
Date of experience: March 6, 2024
HOME DEPOT 60 DOLLARS CHEAPER,SAME PART, PART WELL PACKAGED BUT SCREWS TO ATTACH GAUGE FACEPLATE TO MANIFOLD THREADS TOO BIG, FIT ORIGINAL MANIFOLD THREADS ON NEW MANIFOLD SMALLER THAN ORIGINAL, SO NOW I HAVE TO FIND SMALLER SCREWS OR BUY A TAP TO MAKE THREADS BIGGER. REPLACEMENT PART SHOULD HAVE SAME THREAD SIZE
Tip for consumers:
SHOP AROUND MIGHT NOT BE CHEAPEST
Products used:
AIR COMPRESSOR PARTS
Date of experience: December 4, 2022
This company has extremely poor customer service after sending me the wrong part. Wouldn't even look at the picture of the wrong part I sent them. Hung up on me after asking to talk with supervisor.
Date of experience: November 17, 2022
They sent the wrong part and want u to. Pay to send back and charge a restock fee... they ask you no questions when ordering and then make it to where the customer loses big time...
Date of experience: December 21, 2015
Oh, you just posted a comment 10min, now your 70years old?
This is a COMPLAINT BOARD, not a review site!
When it was first installed the felt seal came out of its slot. Then fell apart. I will not reorder again.
Date of experience: March 1, 2024
Easy to find the perfect part and the stocks are high. Delivery is in nano seconds and the item is well packed, highly recommend them for all your needs
Products used:
Water dispenser panel
Date of experience: November 8, 2021
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
As Dappz.com, we've never heard of "siteJabber"
This is NOT an actual review site, it is a COMPLAINT BOARD.