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Genuine Replacement Parts has a rating of 1.9 stars from 10,745 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Genuine Replacement Parts most frequently mention customer service, model number, and return policy problems. Genuine Replacement Parts ranks 128th among Appliance Parts sites.
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73,620 reviews
I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.
I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725
Date of experience: June 26, 2018
Date of experience: June 25, 2018
Very easy. Just hope I ordered the right part
Date of experience: July 6, 2020
A no hassle experience! Thank you!
Date of experience: February 13, 2019
Date of experience: February 13, 2019
Great product and works! Thank you!
Date of experience: June 5, 2017
Thank you! Shopping and checkout was a breeze.
Date of experience: June 15, 2018
Date of experience: July 2, 2020
Date of experience: June 1, 2017
Date of experience: February 10, 2019
Date of experience: June 7, 2018
Very easy. Thanks!
Date of experience: June 7, 2018
Fast shipping. Washer door went on in a snap!
Date of experience: February 6, 2019
Date of experience: February 8, 2019
Good exp. Hope product works.
Date of experience: February 6, 2019
It was great. Found what I needed fast.
Date of experience: February 6, 2019
Date of experience: May 29, 2017
Date of experience: February 4, 2019
Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.
