• Bookmark

    Genuine Replacement Parts

Genuine Replacement Parts

Write a Review

Overview

Genuine Replacement Parts has a rating of 3.7 stars from 10,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 128th among Appliance Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 66%
Positive
33
Neutral
2
Negative
15
View ratings trends

Instant Feedback

73,620 reviews

180
See all photos
How would you rate Genuine Replacement Parts?
Top Positive Review

“The only place to get quality replacement parts for your appliances at an extremely reasonable price”

Bill M.
6/18/24

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

Date of experience: 6/17/24
See positive reviews
Top Critical Review

“No accountability, unapologetic”

MIchael O.
10/4/24

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725

Date of experience: 10/4/24
See critical reviews

Reviews (10,743)

Rating

Timeframe

Other

Reviews that mention popular keywords

model number (231) replacement parts (328) customer service (263) right part (137) part number (125) return policy (70) restocking fee (63) return label (15)
Thumbnail of user darlenem716
darlene m.
1 review
0 helpful votes
  • Send Message
August 18th, 2020
Verified purchase

Date of experience: August 18, 2020

Thumbnail of user tjh85
TJ H.
1 review
0 helpful votes
  • Send Message
August 20th, 2020
Verified purchase

Date of experience: August 20, 2020

Thumbnail of user johna6266
John a.
1 review
0 helpful votes
  • Send Message
August 19th, 2020
Verified purchase

Date of experience: August 19, 2020

Thumbnail of user williamp4185
William P.
3 reviews
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase

Date of experience: August 16, 2020

Thumbnail of user davide3430
David E.
1 review
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase

Date of experience: August 16, 2020

Thumbnail of user davidm12372
David M.
1 review
0 helpful votes
  • Send Message
August 15th, 2020
Verified purchase

Fit perfectly. Website information was very clear

Date of experience: August 15, 2020

Thumbnail of user tomw2091
Tom w.
1 review
0 helpful votes
  • Send Message
August 15th, 2020
Verified purchase

Date of experience: August 15, 2020

Thumbnail of user kevinh3371
Kevin H.
1 review
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase

Date of experience: August 16, 2020

Thumbnail of user dji20
DJ I.
2 reviews
0 helpful votes
  • Send Message
August 14th, 2020
Verified purchase

Great price. Rapid delivery.

Date of experience: August 14, 2020

Thumbnail of user mwn2
MW N.
1 review
0 helpful votes
  • Send Message
August 13th, 2020
Verified purchase

Date of experience: August 13, 2020

Thumbnail of user tierneyc12
Tierney C.
1 review
0 helpful votes
  • Send Message
August 18th, 2020
Verified purchase

Date of experience: August 18, 2020

Thumbnail of user patsyk74
Patsy K.
1 review
0 helpful votes
  • Send Message
August 26th, 2020
Verified purchase

Very pleased with overall experience. Thank you

Date of experience: August 26, 2020

Thumbnail of user davids13297
David S.
1 review
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

Date of experience: August 1, 2020

Thumbnail of user dalev113
Dale V.
2 reviews
0 helpful votes
  • Send Message
July 27th, 2020
Verified purchase

Date of experience: July 27, 2020

Thumbnail of user rickt602
Rick T.
1 review
0 helpful votes
  • Send Message
November 3rd, 2020
Verified purchase

Great selection - easy to find the parts needed

Date of experience: November 3, 2020

Thumbnail of user dennisg1172
Dennis G.
1 review
0 helpful votes
  • Send Message
August 3rd, 2020
Verified purchase

Date of experience: August 3, 2020

Thumbnail of user jamess10648
JAMES S.
1 review
0 helpful votes
  • Send Message
July 21st, 2020
Verified purchase

Got what I ordered. It was delivered on-time

Date of experience: July 21, 2020

Thumbnail of user albertob186
Alberto B.
1 review
0 helpful votes
  • Send Message
July 19th, 2020
Verified purchase

Date of experience: July 19, 2020

Thumbnail of user chrisn1414
Chris N.
3 reviews
0 helpful votes
  • Send Message
July 16th, 2020
Verified purchase

Site is very user friendly. I will be back.

Date of experience: July 16, 2020

Thumbnail of user johnr8221
john r.
1 review
0 helpful votes
  • Send Message
July 15th, 2020
Verified purchase

Was able to find part needed quickly. Good price

Date of experience: July 15, 2020

Thumbnail of user andrewj1393
Andrew J.
15 reviews
0 helpful votes
  • Send Message
October 8th, 2015
Verified purchase

So far I will order my appliance parts from APPZ from now on.

Date of experience: October 8, 2015

Thumbnail of user wadev51
wade v.
1 review
0 helpful votes
  • Send Message
August 29th, 2019
Verified purchase

Maytag is GREAT. Everything lasts forever.

Date of experience: August 29, 2019

Thumbnail of user dalew742
DALE W.
1 review
0 helpful votes
  • Send Message
December 26th, 2018
Verified purchase

THE OVER ALL EXPERIENCE WAS GREAT. AND WHEN I CALLED THE PERSON I TALKED TO WAS VERY HELPFULL.

Date of experience: December 26, 2018

Thumbnail of user peterh2768
peter h.
1 review
0 helpful votes
  • Send Message
August 25th, 2015
Verified purchase

Date of experience: August 25, 2015

Thumbnail of user sarahm4208
Sarah M.
1 review
0 helpful votes
  • Send Message
August 13th, 2019
Verified purchase

Needed part for frig. Part was easy to find.

Date of experience: August 13, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Genuine Replacement Parts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Genuine Replacement Parts?